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Manager Customer Service

Location:
Pittsburgh, PA
Salary:
150,000
Posted:
January 29, 2021

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Resume:

Bryan J. Keys, MBA, CPSM

*** ******** *****, ****, ** * Phone: 412-***-****

Profile

•Experienced, results-oriented procurement professional with over 20-year success record of exceptional abilities in building internal teams and vendor relationships. Extensive track record of significantly reducing costs, improving sales and profits, and developing operational excellence programs to meet corporate objectives.

•Strength: develop, implement and direct leveraged, “forward-thinking” supply chain strategies that yield cost savings, promote process efficiencies and deliver innovative solutions.

•Core Competencies include, but not limited to: Global Strategic Sourcing, Global Supply Chain Management, Risk & Change Management, and People & Supplier Development.

Experience Reynolds Consumer Products Lake Forest, IL

11/2020 – present Director of Procurement, Category Management

•Developed category strategies to support total spend management goals that result in strong customer satisfaction, align with company strategy, and optimize total cost of ownership.

•Directed “forward-thinking” strategies as “thought leader” who developed and executed category strategies to increase business performance.

•Collaborated with plant and corporate business partners to understand, meet and exceed business objectives.

•Drove and optimized vision for category management across the organization for indirect materials and services.

•Implemented “stakeholder management” process which allowed category managers to connect with all decision makers and influencers at plants and corporate levels.

10/2018 – 11/2020 Director of Procurement & Logistics (Aluminum)

•Managed the entire scrap aluminum feed stock and process in the planning of metal commodities procurement activities, inventory control and analyzing market intelligence ensuring effectively functioning processes to avoid cost delays and lost opportunities.

•Collaborated with plant and corporate business partners to ensure effective lines of communication using the most appropriate procurement procedures.

•Introduced process improvements in the value chain and identified new vendors/suppliers without jeopardizing quality, service or cost savings.

•Implement supplier management process to ensure identification and realization of cost savings and cost reduction opportunities that meet and exceed corporate goals and objectives.

•Delivered $10.6M savings against $16.1M goal in FY2020 or over 65% of department goal.

•Represented RCP at various professional workshops and conferences as subject matter expert.

MarkWest Energy Partners, LP Canonsburg, PA

10/2017 – 10/2018 Director of Purchasing

•Developed strategic and operational excellence plans to achieve results and ensure alignment with company goals and objectives.

•Established and implemented approved and preferred supplier programs by negotiating supplier volume rebates, supplier programs, just-in-time stock, and pay terms to maximize profitability.

•Created departmental goals and objectives, managed buyer work execution and measure results.

•Implemented standard operating procedures and established audit cadence for SOX compliance.

•Implemented “stakeholder management” process which allowed purchasing managers to connect with all decision makers and influencers at plants and corporate levels.

•Represented MarkWest at parent company purchasing round tables as subject matter expert.

Retal PA, LLC Donora, PA

8/2016 –9/2017 Supply Chain Manager

•Directed global logistics functions (inbound and outbound freight), reverse logistics for Customer support and Supplier Management evaluation metrics.

•Developed and implemented strategic sourcing strategies and continuous improvement actions that yielded year-over-year improvements in direct & indirect materials, warehouse and logistics.

•Created standard operating policies and procedures ensuring legal compliance, consistency and alignment with Corporate guidelines.

Ecolibrium Solar Athens, OH

9/2014 –6/2015 Director, Supply Chain

•Generated supply chain processes, standard operating policies and procedures that increased productivity and reduced operational execution waste by 20%.

•Improved Customer Service operational excellence by 20% through developing and monitoring KPI’s that aligned with internal business partner requirements.

•Developed and implemented continuous improvement action steps that mitigated and reduced COGS by 10%.

•Directed global strategic sourcing of sub-components from China and Canada for JIT production.

Highmark, Inc. Pittsburgh, PA

2/2014 –8/2014 Director of Procurement

•Developed and managed internal & external Customer Relationship Management strategies that allowed Global Procurement Team to deliver 10% TCO savings on $500M spend.

•Created IT strategies that improved software process to eliminate unstable operation by 25%.

•Achieved 20% cost savings and process efficiencies in IT sub-categories including Software, Hardware, Telecommunications, Computer Services and Staff Augmentation on $75M spend.

Noranda Aluminum Holding Corporation Franklin, TN

11/2009 –2/2014 Director of Procurement

•Achieved $10.2M utility rebate improvement from -$2.0M deficit to +8.2M savings for next 5 years.

•Directed two of four business unit Procurement Operations Teams while developing standard operating policies and procedures that eliminated unstable operations and maverick spend by 25%.

•Created global strategic sourcing plans for raw materials and automation equipment from China, Europe and Canada that supported SIOP process.

Education

M.B.A., January 2002, Major in Global Management, University of Phoenix, Phoenix, AZ

B.A., May 1990, Major in English, University of Pennsylvania, Philadelphia, PA

Certifications & Professional Organizations

Certified Professional in Supply Management (C.P.S.M.) Certification, September 2008

Lifetime Member, Alpha Phi Alpha Fraternity, Incorporated

Software expertise in MS Office Applications, Ariba, ERP, Dynamics AX, Oracle, SAP & JD Edwards

References Available Upon Request



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