Customer Service Front Desk
Resume:
MIKEE O. SANTILLAN
FRONT DESK CLERK/RECEPTIONIST
**************@*****.***
** ************ ********, ******* ****
OBJECTIVE
" Seeking for a work position of which my
qualification and experience may value and
join an organization where my skills, trainings
and experience will be maximized with the end
result of achieving career growth, productivity
and contribute to the effectiveness of quality
system. "
PERSONAL DETAILS
Birthday : November 3,1996
Birthplace : Dagupan City
Gender : Female
Nationality : Filipino
Civil Status : Single
Religion : Roman Catholic
Height : 154 cm
Languages : Tagalog – Native
English – Fluent
WORK EXPERIENCE
Company : LEGOLAND
CALIFORNIA RESORT
1 Legoland drive Carlsbad,
California 92011 U.S.A.
October 7,2018 to October 7,2019
Company: ALEMAN’S GARDEN
RESORTS AND
HOTEL Don Sergio St. Q Sison,
San Carlos City, Pangasinan
June 25, 2017 to June 30,2018
Company: AMERICAN BASEBALL
Minute Maid Park, 501 Crawford
Street, Houston, Texas, 77002 U.S.A.
March 27, 2017 to June 12, 2017
Position : Front Desk
Position : Front Desk
Position : Retail Associate
Spanish – Intermediate
SKILLS
Friendly and outgoing personality
Great interpersonal, customer service,
and leadership skills
Willingness to work long hours
Ability to work under pressure and to
multitask
Resourcefulness and great
communication skills
Integrity and reliability
Ability to strictly follow processes and
procedures
Team oriented
Understand the health and safety
regulations and work accordingly
Immense flexibility in terms of work
assignments and the work hours
EDUCATION
Bachelor Degree of Tourism
University of Luzon
Perez Boulevard,
Dagupan City,Philippines
2013-2017
Mangaldan National High
School Poblacion Mangaldan,
Pangasinan 2010-2013
Mamalingling Elementary School
Mamalingling,Dagupan City
2003-2010
College
High School
Elementary
TRAININGS/SEMINARS
Food and Beverage Services NCII
TESDA
Dagupan City
October 16 to December 8,2017
JOB DESCRIPTION
Ensured that both the Front Office Manager and
Reception Supervisors were kept up-to-date of any
relevant feedback from guests and, or, other departments. Page 1 of 2
MIKEE O. SANTILLAN
Certificate of Internship
Astros Team Store 359.75 Hours
501 Crawford St., Houston Texas 77002
March 29,2017 to June 12,2017
The 7th National Young Hoteliers &
Restaurants Power Conference SMX
Convention Center Pasay City
March 1,2017
The International Educational and Cultural
Exchange Program (ECEP)
Houston Texas U.S.A.
2017
Front Desk Clerk
2Go shipboard
St. Michael the Archangel
September 15-20,2016
"Greater Opportunity on Entrepreneurship
Innovation, Culinary Creation and Tourism
Industry"
University of Luzon
September 1-4,2015
Provided professional as well as friendly customer service at
all times.
Assisted other departments whenever needed.
Calculated bills, collected payments, ran various reports via
computer for management
Reviewed and handled guest comments and complaints
Managed Front Desk operations including cashier, ensuring
that policies and procedures were maintained
Processed guests' check ins and outs while
providing excellent customer service.
Improved front-desk efficiencies while providing
positive customer service.
Generated automated accounting reports for the
manager's review.
Provided prompt and exemplary customer service. REFERENCES
Shamaine St. Julien
Houston Astros/Sales
Manager
Sarah Prosser
Legoland California
Resort/Manager
Emmanuel Gil
Manager/Alemans Garden Hotel
and Resort
I hereby declare that the above-mentioned information is true to the best of my knowledge.
MIKEE O. SANTILLAN
Page 2 of 2
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