Riya Patel Englert
● E-mail: adjs0w@r.postjobfree.com ● www.linkedin.com/in/riyapatelenglert EDUCATION
Johns Hopkins Carey Business School Washington D.C. MS in Finance (Part-Time) Expected: May 2022
Les Roches Global Hospitality Education Switzerland MBA in International Hospitality Management. Major: Finance Jan 2016-Oct 2017 Les Roches Global Hospitality Education Switzerland Post-graduate Diploma in International Hospitality Management Jul 2014-Sep 2015 University of Mumbai Mumbai, India
Bachelor of Business Administration. Major: Accounting Jul 2010-Mar 2013 RELEVANT WORK EXPERIENCE
The Mandarin Oriental Hotel Group Washington, D.C. Sales Manager Mar 2020-Jul 2020
The Hay Adams Washington, D.C.
Assistant Rooms Division Manager Sep 2018-Mar 2020
• Staff Management: Oversaw operations of 145-room, fast paced luxury hotel
• Training & Leadership: Enhanced performances with regular mentoring and team building
• Initiatives: Conducted periodic LQA & Forbes standards audits across departments
• Financial Analysis: Recommended business plans to optimize budget, payroll and met monthly upselling goals
• Performance Monitoring: Developed and implemented annual MIT Program The St. Regis Mumbai, India.
Assistant Front Office Manager Mar 2018-Jul 2018
• Team Building: Collaborated with and led team of 104 members across departments
• Quick Thinking & Communication: Demonstrated communication skills by swift resolution of multiple issues
• Accounting: Analyzed costs to maintain accurate invoices & financial records The Hay Adams Washington, D.C.
Manager in Training Jan 2017-Feb 2018
• Responsibility: Front Office Supervisor, Housekeeping Supervisor, Revenue Analyst
• Opportunity Identification: Achieved brand loyalty by building relationships with VVIP clientele SOFTWARE
• Microsoft Office, Microsoft Project, Opera, Salesforce Delphi, HotSOS/Rex, Python SKILLS
• Training & Mentoring
• Analytical Problem Solving
• Client Acquisition & Retention
• Team Building
• Communication & Customer Service in Fast-Paced Environment