Mark Mikhail

**** ***** *******, ***** **. H*W 5H2

adjs0a@r.postjobfree.com

514-***-****

EDUCATION

B.A. Concordia University

Faculty of Arts and Science

Major of Political Science and Minor in Human Rights

SEP 2012 – MAY 2018

(GPA: 2.8)

High School College De La Sainte Famille (Jesuites)

EXPERIENCE

Fundraising Coordinator CauseForce LLC.

FEB2020 – MAY2020 (due to COVID-19)

Corporate outreach with all types of businesses including high profile teams like (Bank of Montreal, Louis Garneau, Dosari Corporate solutions, Element AI, etc.)

Arranged corporate meetings to socialize them with the foundation and getting them to sign up for the foundation’s events as a corporate team or individually.

Arranged visits to the hospital for high profile donors to showcase a first-hand experience and introduce them to the hospital’s great scientific and medical achievements.

Worked for the Jewish Hospital’s Segel Center for Cancer research and was handling their yearly campaign (Ride to Conquer Cancer).

Ensuring a flow of fund to the campaign through corporate and individual participation

Making at least 120 calls a day to link potential bookmarks to the cause and getting them on-board.

Handling member’s profiles and managing social media, as well as website content.

Sending mass-emails to the members for campaign notifications and updates.

Customer Service Specialist Goodfood Market Corp.

FEB2019 – FEB2020

Received and handled outbound and inbound members’ calls and requests .

Received and handled chats for inbound member requests.

Assigning tickets and follow ups for members’ requests.

Logging in data and updating customer cards and contacts.

Sending and responding to emails from members with an exceptional rate of 200 tickets/day.

Handling delivery issues and reporting delays.

Channeling orders’ volume and assigning accordingly with “delivery partners”.

Contacting members to find solutions for repeated delays or damaged deliveries.

Linking updates from carriers to customers by phone and mass-emails.

Creating updates to delivery sheets and power-points for the member service department.

Customer Service Representative Voxdata Solutions inc.

OCT2018 – FEB2019

Handled inbound and outbound customer calls: TELUS

Dealt with customer accounts and created cases to follow up with clients

Represented Telus mobility campaigns and highly trained on different operator’s desktop systems.

Offered sales solutions to customers for plan upgrades and contract renewals.

Coached junior representatives for 6 months during their probation period.

Supervisor for a fundraising team Public Outreach

MAY2017– OCT2018

Running a team of twenty-five fundraising specialists.

Optimizing turfs for door to door engagement.

Linking potential donors with the cause to sign them up for a monthly subscription.

Average donation credit per hour of (6.87).

Highest fundraising specialist in the campaign for 5 months with the highest credit per hour (9.33).

On the phone community outreach by finding leads and potential donors to create a valuable portfolio for the campaign.

Representing the campaign of (I Am A Girl) for corporate outreach.

Handled outbound community outreach for phone follow-up.

Assigning turfs for the teams and supervising their performance.

Representing the office in various proceedings and meetings with organization.

Ensuring fund collection through various channels (Phone – door to door – in person meetings).

Hiring new fundraisers for the team.

Giving briefings on turf and in office.

Engaging the team with donors and participants through meetings and in-person coaching.

Issue-handling on turf along with following up with domestic and international donors.

Assigning plans and new strategies for fundraising campaigns.

Handled the campaign’s social media and website to ensure content is updated weekly.

Administration Representative Z.Y.S. Imports and Exports

MAY2015- APR2017

Representing clients, Answered phone calls and correspondence.

Schedule and coordinate meetings, appointments, and travel arrangements.

Correspondence and drafting documents for weekly reports and management review.

Purchased and maintained office supply inventories.

Warehouse Associate SC360 Telecommunications and Infrastructure

SEP2013 – MAR2015

Picked, packed and transported orders in a suitable manner.

Serving technicians at the front desk and preparing their orders.

Unloaded and processed incoming merchandise.

Maintained record controls and stock counts.

Accumulate floor displays and re-sets.

Maintained stock in an ordered fashion.

SKILLS

Excellent communications and interpersonal skills.

Research analysis.

Highly analytical with an eye for detail.

Collaborative.

Enthusiastic and self-motivated.

Trilingual.

Critical thinker.

Work best under pressure.

Friendly and active team-member.

COMPUTER SKILLS

Advanced in Microsoft Word, Power Point, Outlook, Web search and social media.

Fair in Microsoft excel.

ACTIVITIES

Volunteering – Swimming – working out – soccer – music – writing.

LANGUAGE SKILLS

Arabic: Native Language

French: Fluent

English: Fluent

PERSONAL DATA

Date of Birth: 3 SEP 1993

References available upon request.

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