Operations Manager
Resume:
Matthew Hennis
*************@*****.***
Chicago, IL, US
Operations Manager
Excellent at team leadership/collaboration, inventory management, process improvement, resource planning, and applying Standard Operating Procedures (SOPs).
Performance-driven professional with experience establishing performance goals and deadlines in ways that comply with company plans and vision. Excellent at monitoring employee productivity, providing constructive feedback, and creating growth plans in line with strategic objectives. Good at ongoing communication (support, coaching, and mentoring), professional development and learning, relaying expectations, and goal setting. Adept at streamlining administrative and operational processes to reduce oversights, improve accuracy and efficiency, and accomplish company objectives. Ability to develop high-performing teams that deliver consistent performance.
Areas of Expertise
Warehousing Management
Quality Control/Assurance
Change Management
Growth/Profitability
Customer Service
Budgeting/Forecasting
Vendor Management
Capacity Planning
HIPAA/OSHA
Problem Solving
Best Practices/Compliance
Relationship Management
Scheduling/Metrics/KPIs
Contingency Planning
Training/Mentoring
Technical Proficiencies
Microsoft Office:
Word, Excel, PowerPoint
Concept:
Lean Logistics
Process:
Kaizen
Career Experience
Wayfair LLC, Carol Stream, IL 2020 – 2021
Operations Supervisor
Supported operational strategy and innovation to achieve business goals and profitability. Outlined quality standards and developing quality control processes. Ensured efficient and accurate warehouse operations. Ensured accountability to increase commitment, employee morale, and higher performance. Set daily team priorities, created work schedules and assigned tasks. Executed action plans, utilized Shift Handoffs, and designated operations reviews.
Proactively identified and settled complex daily issues through strategic communication and implementation of crisis management plans.
Boosted warehousing productivity by establishing concrete and valuable relationships with key stakeholders and senior leadership.
Established a performance-driven team that championed business development initiatives by completing day to day activities/expectations timely.
Expanded revenue and delivered excellent customer service through effective management of customer service activities and staff competence.
Drove Year-over-Year (YoY) improvement and contributed to business expansion by establishing sturdy process improvement initiatives.
Clutter INC, Franklin Park, IL 2019 – 2020
Field Supervisor
Held accountability for before and after noon operations for the Chicago Market. Managed customer issues. Enforced efficient and safe field operation. Controlled daily use and maintenance of the regional fleet. Led team check-ins/huddles and provided updates on company policies and procedures. Adhered to safety policies. Acted as the main point of communication between the main field and the office.
Recruited, trained, career developed, and assessed performance for a team of 30 personnel.
Minimized the gravity of business challenges by resolving multifaceted inventory and customer issues.
Demonstrated expertise and leadership qualities by recruiting candidates that complemented company culture.
DHL Express, Chicago, IL 2017 – 2019
Operations Supervisor
Led the Import/Export team and a unionized workforce of 50–75 staff. Upheld customer relationships while resolving complaints and irregularities. Controlled physical manipulation of cargo within, into, and out of the Gateway by establishing and executing policies and procedures. Aligned processes with customer and internal requirements.
Partnered with internal customers (CBP, Customs Brokerage, Handling) to streamline process flow and deliver exclusive service.
Protected resources and minimized customer inconvenience by creating and deploying contingency plans when required.
Reduced potential costs caused by delays and missing packages by processing accurate shipments and communicating with U.S. Customs and DHL Imports Clearance Department.
Saved DHL money by lessening number of unsuccessful shipments: revamped truck departure from the docks and the staging of warehouse shipments.
Suggested process improvements for the area.
Ovation Dental, River Forest, IL 2013 – 2017
Operations Manager
Framed objectives, defined performance metrics, monitored progress and analyzed results to facilitate growth. Managed budget or payroll, supervised staff and team members. Presented financial and budget performance reports. Observed and reported market and competitor information and trends, pricing, products, new products, and new technology data. Performed performance reviews, set clear performance / developmental objectives for all team members.
Increased annual revenues by 20%.
Achieved 90% collection rate by streamlining claim submittal process.
Acquired new patients and built new business leads by working with social media and new revenue streams and community outreach.
Maximized online web presence via social media platforms, direct mailers, various e-campaigns, and networking with local organizations.
Authenticated all team members and navigated sales cycle or referral relationship funnel.
Cash America, Oak Park, IL 2003 – 2013
Store Manager
Managed number-one-volume store in the entire Midwest Region. Formulated business strategies to raise customer pool, expand store traffic, increase customer satisfaction rates, optimize profitability, and meet goals. Trained, motivated, and mentored sales staff.
Progressed from associate to store manager; promotion resulted from excellent performance, natural leadership talents, and a sturdy commitment to the objective.
Drove 60% increase in assets and 30% in net revenue within 12 months.
Maintained inventory shrink of less than 0.5% of sales.
Maintained top-10th percentile in procedural compliance score via employee training/accountability and application of SOPs.
Verified appropriate infrastructure and collaborated with marketing and operational leadership on streamlining operations and implementing new sales team member assignments.
Enhanced successful referral growth.
Education
Bachelor of Arts in Business Development: DePaul University, Chicago, IL
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