Quality analyst
Resume:
Pravallika Kasula
Sr. Quality Analyst/Scrum Master Email: adjrw0@r.postjobfree.com Phone: 609-***-**** Summary
• 8+ years of experience in the IT industry as Software Test Engineer & Quality Analyst.
• 3 Years of experience in Business analysis, Business case development, Business process improvement and Testing in Retail Industry as Business Analyst & QA Analyst.
• 3 years of experience as a Scrum master .
• 4+ years of testing experience in Health Care as Quality Engineer.
• 4 years of Salesforce and salesforce marketing cloud extensively.
• Experience in Salesforce Communities, Knowledge Articles, Content/Library, Sales & Service Cloud Features.
• Immersive knowledge & experience developing large, complex technical solutions using Salesforce and proficiency with Salesforce administrative tasks such as creating profiles, roles, users, page layouts, email services, approvals, workflows, reports, dashboards, tasks.
• Experience in using Data Loader for bulk import or export of data from Salesforce.com Objects and data manipulation language for data migration.
• Extensive experience in Manual Testing, Mainframe Testing & Automation.
• Experience in Test Case/Test Scenarios/Test Conditions Creation from Use Case, Test Case Execution, Test Data Preparation, Defect Verification and Management, Metrics Collection, Creation of Test Design Specification, Verification of requirement specification.
• Automated highly transactional e-commerce web application using Selenium WebDriver.
• Excellent knowledge of Agile & Scrum development environment, multiple web browsers, and automated testing suites.
• Highly Proficient in SQL, RDBMS, Data Models, Data Mapping, Data Mining & Dashboards and good working knowledge in querying Salesforce.com database using SOQL SOSL queries using Force.com Explorer
• Implemented, modified & maintained Page Objects, Data Driven, Keyword Driven, automation scripts using Selenium WebDriver, JAVA as per system functionality and functional requirements
• Having extensive knowledge on the Defect management tools like Microsoft Test Manager (MTM).
• Having good knowledge on preparing Reviewing Test cases, executing test cases, analysing results and reporting & tracking defects.
• Involved in extensive testing of client-server, multi-tier and web-based applications.
• Well versed with Salesforce testing including Salesforce Inspector, Custom Settings & Salesforce admin
• Good understanding of Software Development Life Cycle (SDLC) & Software Testing Life Cycle (STLC)
• Ability to work independently, coordinate multiple projects and meet deadlines.
• Experience in preparing the reports like RTM (Requirements Traceability Matrix), TSR (Test Summary Report), Defect Reports & Test Planning.
• Having good knowledge on TOAD, SQL developer for managing SQL Queries.
• Expert knowledge in creating Test Plans, Test Cases, Test Scenarios, Test Scripts (Manual/Automation) and Test Strategies in SDLC to ensure Quality Assurance and to test all the business requirements.
• Excellent Team Member with good Communication and Interpersonal skills.
• Experience in Functional, Compatibility and Regression testing.
• Experience in Conducting Test Plan, Test strategy, Test Case Review Meeting with Business, BA’s and with development Team and resolving the gaps
• Extensive Experience in conducting Defect Review Board meeting with, BA’s and with development Team and ensuring 100% of the code is fixed properly
• Extensive experience in performing back-end database test on Oracle, SQL Server by developing and executing SQL Queries to verify the data.
• Excellent Presentation skills with regards to communicating with both business and technical teams.
• Excellent communication skills and ability to quickly master new concepts and technologies and able to work under tough deadlines.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills. Areas of Expertise:
Risk & Issues Management Communication Planning
Relationship management Requirements Gathering Problem Solving HP ALM/Quality Center, JIRA AGILE/SCRUM Delivery Test Automation Test Planning System/Regression testing Team Management Technical Skills
Testing Tools : Web applications, MS SQL, HP QTP v9.5/10. Test Automation : Selenium Web Driver, TestNG
Applications : Salesforce, eCommerce Applications, GP (Great Plains), Pega Salesforce tools : Data Loader, Connect Offline, SalesForce to SalesForce, Apex Eplorer. Defect Management Tools : Microsoft Test Manager (MTM), HP ALM 9.1/10.0/11. Test Management Tools : Microsoft Test Manager, HP ALM 9.1/10.0/11 Languages : C, C++, Java, HTML, SQL, Visual Basic. Databases : Oracle, SQL Server 2005.
Web Technologies : HTML, DHTML, Java Script.
Operating System : WIN 98/NT/2000/XP/7/10.
Strengths & Certifications:
Strengths:
• Good at understanding the business requirements & Convert them into development understandable documentation such as preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Conduct meetings to generate new ideas with the development group to effectively include them in the necessities at the organizing level of analysis.
• Well Versed with Automation scripting using Selenium Web driver, JAVA.
• Good at writing SQL queries & sub queries, Joins, handling single row and multi row select functions.
• Proficient in working with MTM.
• Strong analytical, problem analyzing & problem resolving skills. Certifications:
• Certified Scrum Master.
Educational Qualification
Post-Graduation in Information Technology Management AIMA, New-Delhi. Bachelor’s in Computer Science JNTU, Hyderabad.
Professional Experience
HairDirect Oct 2018 to present
Scrum Master/Sr.Quality Analyst
Project Description: Replacing the existing/old E-Commerce site with Magento along with intergation with Sales force, Greatplains & Gather systems. Applications include Salesforce for custom orders with HSS (Hair System Specification) integration, tracking & billing where as GreatPlains (GP) is used for Accounting for internal use. Gather (Pre consultation tool) is used for mesauring, capturing the user specifications for easy orders. Marketing cloud is implemented for data extraction & journey mappings Roles and Responsibilities:
• Working closely with the business & leader ship team to prioritize the functionalities that needs to be developed and deployed.
• Worked on multiple salesforce projects as a QA.
• Worked on salesforce marketing cloud projects as BA and QA.
• As a Scrum Master, Managed cross functional scrum team which includes Testing, development, marketing cloud resources
• Making sure the team has no hurdles while working on the sprint goal by ensuring all the information is available from all teams including vendors
• Work in Agile/Scrum/Kanban environment, partnered with business stakeholders and product Managers in defining agile requirements (Epics/Functions/Stories)
• Interacted with various business team members to gather the requirements and documented the requirements, analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Prioritize the issues and track them from requirements creation, Development, Testing and deployment into Prod.
• Analyzed and reviewed Business Requirement Documents/Functional Requirement Documents (&RDD), Use Case Documents.
• Collaborated with all stakeholders in every project. Created user Roles and Profiles and sharing settings.
• Testing Website, GP (Great Plains), Salesforce and Gather (Pre-consultation tool) for multiple projects as these are integrated systems to each other.
• Salesforce testing includes admin access control and managing user access/functions.
• Extensively used Salesforce Inspector Addon for data management on the Production/Test Environment
• Prepared test cases and scripts utilizing TestNG annotations, Automated, debugged and resolved issues in test scripts.
• Test data creation with SQL.
• Providing estimations based on requirements and efforts needed from test team.
• Bug tracking, report and resolve and participating in bug life cycle.
• Trained on design, implementation of automated test scripts using Selenium test automation processes.
• Executed manual scripts and participated in UAT activities, created Test plan, Test strategy, User Acceptance Test plan and Test Summary.
• Log & Track defects in Redbooth Tool and responsible for reviewing Test Cases & creating the Traceability Matrix.
• Identify Test Cases for Regression Testing based on the new requirements or change requirements.
• Took responsibility for managing QA activities for multiple projects with in HD being a single QA from client side.
Environment
• Salesforce, Redbooth .Net, Windows 10, GP(Great Plains), Magento, Marketing Cloud,SQL. HairDirect Aug 2016 to Sep 2018
Role : Sr. Quality Analyst/Scrum Master
Description: Hair Direct Inc., located in Lancaster, Pennsylvania is an online hair loss solutions company. With clients all over the world, they provide non-surgical hair replacement systems (hairpieces, toupees etc) for both men and women. Applications include Salesforce for custom orders with HSS (Hair System Specification) integration, tracking & billing where as GreatPlains (GP) is used for Accounting for internal use. Gather (Pre consultation tool) is used for mesauring, capturing the user specifications for easy orders. Roles and Responsibilities:
• Working closely with the business & leader ship team to prioritize the functionalities that needs to be developed and deployed.
• As a Scrum Master, Managed cross functional scrum team which includes Testing, development, marketing cloud resources
• Making sure the team has no hurdles while working on the sprint goal by ensuring all the information is available from all teams including vendors
• Work in Agile/Scrum/Kanban environment, partnered with business stakeholders and product Managers in defining agile requirements (Epics/Functions/Stories)
• Interacted with various business team members to gather the requirements and documented the requirements, analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Prioritize the issues and track them from requirements creation, Development, Testing and deployment into Prod.
• Analyzed and reviewed Business Requirement Documents/Functional Requirement Documents (&RDD), Use Case Documents.
• Collaborated with all stakeholders in every project. Created user Roles and Profiles and sharing settings.
• Testing Website, GP (Great Plains), Salesforce and Gather (Pre-consultation tool) for multiple projects as these are integrated systems to each other.
• Salesforce testing includes admin access control and managing user access/functions.
• Extensively used Salesforce Inspector Addon for data management on the Production/Test Environment
• Prepared test cases and scripts utilizing TestNG annotations, Automated, debugged and resolved issues in test scripts.
• Trained on design, implementation of automated test scripts using Selenium test automation processes.
• Executed manual scripts and participated in UAT activities, created Test plan, Test strategy, User Acceptance Test plan and Test Summary.
• Log & Track defects in Redbooth Tool and responsible for reviewing Test Cases & creating the Traceability Matrix.
• Identify Test Cases for Regression Testing based on the new requirements or change requirements.
• Took responsibility for managing QA activities for multiple projects with in HD being a single QA from client side.
Environment
• Salesforce, Redbooth .Net, Windows 10, GP(Great Plains),SQL. Low-Income Home Energy Assistance Program Bundle -3 Nov 2015 to July 2016 Client – Department of Health and Human Services
Role : Sr. QA Analyst
Description : The Low-Income Home Energy Assistance Program, also known as LIHEAP, helps low-income families pay their heating bills. This bundle will scheduled to release on June 2015.this will have 2 change requests. Which will include Real time eligibility and automation batch process for existing system for limited scenarios and making new reports based on LIHEAP performance measures to report to federal government. Roles and Responsibilities:
• Analyzed and Reviewed Business Requirement Documents/Functional Requirement Documents (&RDD), Use Case Documents
• Created Test plan, Test strategy, performance Test Plan and User Acceptance Test plan
• Defined activities required to prepare for and conduct Functional Testing, Integration Testing, System Acceptance Testing and Regression Testing.
• Responsible for reviewing Test Cases & creating the Traceability Matrix.
• Reviewing the test cases for functional testing as per the scenarios created.
• Reviewing and writing the Test Objectives/Scenarios as per requirements.
• Reviewing the test results from across the team to validate the test effectiveness.
• Identify Test Cases for Regression Testing based on the new requirements or change requirements.
• Executed test Scenarios for release level regression.
• Execute Test Cases in Microsoft Test Manager(MTM) which were uploaded to MTM
• Log defects in Microsoft Test Manager and tracking of Defects. Environment
• Microsoft Test Manager 10, Soap UI, .Net, Windows. ACA Phase 3A, Release 3 Department of Health and Human Services March 2015 to Oct 2015 Role : Sr. QA Analyst
Description : Release 3A Is Schedule for This year implémentation, Focuses on existing complete system is Changing to HTML format from Flex Along with minimal changes in COMPASS Application. Roles and Responsibilities:
• Analyze Business Use cases and develop test scenarios accordingly.
• Identify Test Scenarios and review the test scenarios with Business and development folks.
• Reviewing the Test Objectives/Scenarios as per requirements.
• Reviewing the test cases for Functional testing as per the scenarios created.
• Prepare test case Traceability matrix and the Test Data required for test execution.
• Identify Test Cases for Regression Testing based on the new requirements or change requirements.
• Execute Test Cases in Microsoft Test Manager(MTM) which were uploaded to MTM
• Log defects in Microsoft Test Manager and tracking of Defects. Environment
• Microsoft Test Manager 10, Soap UI, .Net, Windows XP. Low-Income Home Energy Assistance Program, Bundle -2 Oct 2014 to Feb 2015 Client – Department of Health and Human Services
Role : QA Analyst
Description : The Low-Income Home Energy Assistance Program, also known as LIHEAP, helps low-income families pay their heating bills. LIHEAP is a grant that offers assistance in the form of a cash grant, sent directly to the utility company, or a crisis grant for households in immediate danger of being without heat. Scope of the initiative is limited to the Work Items prioritized by OIM as part of the LIHEAP 14-15 Bundle-2 prioritization process and tracked through Work Items. Roles and Responsibilities:
• Analyzed and Reviewed Business Requirement Documents/Functional Requirement Documents (&RDD), Use Case Documents
• Created Test plan, Test strategy, performance Test Plan and User Acceptance Test plan
• Defined activities required to prepare for and conduct Functional Testing, Integration Testing, System Acceptance Testing and Regression Testing.
• Responsible for reviewing Test Cases & creating the Traceability Matrix.
• Reviewing the test cases for functional testing as per the scenarios created.
• Reviewing the Test Objectives/Scenarios as per requirements.
• Reviewing the test results from across the team to validate the test effectiveness.
• Identify Test Cases for Regression Testing based on the new requirements or change requirements.
• Executed test Scenarios for release level regression.
• Execute Test Cases in Microsoft Test Manager(MTM) which were uploaded to MTM
• Log defects in Microsoft Test Manager and tracking of Defects. Environment
• Microsoft Test Manager 10, Soap UI, .Net, Windows XP. ACA Phase 2B, Release 2- Department of Health and Human Services July 2014 to Sep 2014 Role : QA Analyst
Description : Release 2 is scheduled for this year implementation, and focuses on the automation of the annual renewal process for Medicaid recipients. This release also introduces integration with the TALX income verification service, FFM enhancements to assist IMCWs in processing updated Account Transfers as well as additional data exchange enhancements to support eligibility determination and case processing efficiencies Roles and Responsibilities:
• Analyze Business Use cases and develop test scenarios accordingly.
• Identify Test Scenarios and review the test scenarios with Business and development folks.
• Reviewing the Test Objectives/Scenarios as per requirements.
• Reviewing the test cases for functional testing as per the scenarios created.
• Prepare test case traceability matrix and the Test Data required for test execution.
• Identify Test Cases for Regression Testing based on the new requirements or change requirements.
• Execute Test Cases in Microsoft Test Manager(MTM) which were uploaded to MTM
• Log defects in Microsoft Test Manager and tracking of Defects. Environment
• Microsoft Test Manager 10, Soap UI, .Net, Windows XP. Low-Income Home Energy Assistance Program, Bundle -1 April 2014 to July 2014 Client – Department of Health and Human Services
Role : QA Analyst
Description : The Low-Income Home Energy Assistance Program, also known as LIHEAP, helps low-income families pay their heating bills. LIHEAP is a grant that offers assistance in the form of a cash grant, sent directly to the utility company, or a crisis grant for households in immediate danger of being without heat. Scope of the initiative is limited to the Work Items prioritized by OIM as part of the LIHEAP 14-15 prioritization process and tracked through Work Items. A total of 45 change requests are planned for this implementation with bundle 1
Roles and Responsibilities:
• Analyzed and Reviewed Business Requirement Documents/Functional Requirement Documents (&RDD), Use Case Documents
• Created Test plan, Test strategy, performance Test Plan and User Acceptance Test plan
• Defined activities required to prepare for and conduct Functional Testing, Integration Testing, System Acceptance Testing and Regression Testing.
• Responsible for reviewing Test Cases & creating the Traceability Matrix.
• Reviewing the test cases for functional testing as per the scenarios created.
• Reviewing the Test Objectives/Scenarios as per requirements.
• Reviewing the test results from across the team to validate the test effectiveness.
• Identify Test Cases for Regression Testing based on the new requirements or change requirements.
• Executed test Scenarios for release level regression.
• Execute Test Cases in Microsoft Test Manager(MTM) which were uploaded to MTM
• Log defects in Microsoft Test Manager and tracking of Defects. Environment
• Microsoft Test Manager 10, Soap UI, .Net, Windows XP. Integrated client information system (ICIS) Oct 2013 to March 2014 Client – Department of Health and Human Services
Role : QA Analyst
Description : Integrated client information system (iCIS) Maintenance. As part of Maintenance testing includes the production support for eCis & Compass applications which includes the whole application of iCIS. Roles and Responsibilities:
• Analyze Defects identified by business users for the existing issues in production.
• Drafting the test scenarios for the existing defects assigned.
• Identifying the test scenarios for different environments which includes Integration, SAT.
• Drafting the test cases as per the scenarios created for each environment.
• Execute Test Cases in Microsoft Test Manager(MTM) which were uploaded to MTM
• Log defects in Microsoft Test Manager and tracking of Defects.
• Complete ownership of the defects from Test scenarios creation to Defect closure. Environment
• Microsoft Test Manager 10, .Net, Windows XP, Mainframe. ACA Phase2A June 2012 to Oct 2013
Client – Department of Health and Human Services
Role : QA Analyst
Description : ACA is a project to help US citizens to apply for health insurance benefits. US citizens can login to COMPASS (web Application) and apply/renew the benefits like Cash Assistance, Food Stamps, Medical Assistance and Heat Assistance (during winter season). The data is imported from COMPASS to another system called eCIS where the case worker validates if the US citizen is eligible for the benefits. Eligibility is determined based on the Family size, Income, Children and Pregnant women in the household. Roles and Responsibilities:
• Analyze business requirements and functional specifications, and develop test plan according to the functional specifications.
• Identify Test Scenarios and review the test scenarios with Business and development folks.
• Identify various scenarios for functional and integration testing
• Developing the Test Cases and Test Script as per the requirements and specifications.
• Reviewing the test cases written for integration testing and functional testing as per the scenarios created.
• Prepare test cases, traceability matrix and the Test Data required for test execution.
• Identify Test Cases for Regression Testing based on the new requirements or change requirements.
• Test Data set up/Account conditioning to validate all business functionalities.
• Perform System Acceptance Test, Regression and Integrated Test.
• Execute Test Cases in Microsoft Test Manager(MTM) which were uploaded to MTM
• Web Service validation using SOAP UI.
• Log defects in Microsoft Test Manager and tracking of Defects.
• Update Regression Suite with new scripts
• Database Validation in Mainframe system
• Test end to end scenarios
Environment
• Microsoft Test Manager 10, Soap UI, .Net, Windows XP, Mainframe. CIS Database Change Control 44 (CC44), PA Jun 2012 to Oct 2013 Client – Department of Health and Human Services
Role : QA Analyst
Description : CIS Database Change Control 44 (CC44) is in consideration for database changes required to support ACA Phase 2 - MAGI Eligibility data items/data structures requirements. Also, to consider CIS Maintenance items
(carried forward from CC43). CC44 was implemented in PRODUCTION along with ACA Phase 2 implementation in September 2013 the following categories of programs were analyzed for possible impacts and regression tested.
• CIS Online Inquiry
• CIS Online Standalone
• IVB Middleware (CIS SI)
• BIS DEA MSU Middleware
• CIS Batch
• Non-CIS components (IEVS, etc.)
Roles and Responsibilities:
• Analyze Business Use cases, for Mainframe changes and develop test scenarios accordingly.
• Identify Test Scenarios and review the test scenarios with Business and development folks.
• Identify various scenarios for Mainframe testing and Application testing
• Drafting the test cases for Mainframe and functional testing as per the scenarios created.
• Prepare test case traceability matrix and the Test Data required for test execution.
• Identify Test Cases for Regression Testing based on the new requirements or change requirements.
• Execute Mainframe test cases and validate the data updates in Application.
• Execute Test Cases in Microsoft Test Manager(MTM) which were uploaded to MTM
• Log defects in Microsoft Test Manager and tracking of Defects.
• Database Validation in Mainframe system
Environment
• Microsoft Test Manager 10, .Net, Windows XP, Mainframe.
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