Post Job Free

Resume

Sign in

Customer Care Service

Location:
Amman, Amman Governorate, Jordan
Posted:
January 28, 2021

Contact this candidate

Resume:

Sharaf Nasr Bataineh

EDUCATION:

Bachelor's Degree In Computer Information Systems - Jordan University of Science & Technology – (2013).

High School Certificate, AL-Zarnouji Secondary School, Irbid- (2008) . EXPERIENCE:

1. Document Controller & Administrative Officer - Zawawi Powertech EngineeringL.L.C (Muscat, Oman ) (31 Jan. 2019 – 30 April 2020). Name for the Project: EPC of 132kV Power Transmission System and 132/33kV Substation for OTTCO Facility at RasMarkaz (Al-Duqm).

- Functional tasks, including:

1. Copying, scanning and storing documents.

2. Check for accuracy and edit files, like contracts. 3. Review and update technical documents (e.g. manuals and workflows). 4. File documents in physical and digital records. 5. Answering incoming calls; taking messages and re-directing calls as PERSONAL INFORMATIONS:

* Address : Irbid, Jordan.

* Nationality : Jordanian.

* Marital Status : Single.

* Mobile Number : +962-*********.

* Email : adjrup@r.postjobfree.com.

* Place & Date of Birth : Irbid & 07 July 1990 .

* Gender : Male.

required.

6. Dealing with email enquiries.

7. Data entry (sales figures, property listings etc.). 8. Prepare Attendance sheet for all the employees daily (Time keeper) 9. Prepare the Time sheets (for Salary issues).

10. Coordinating With Project Related Documents.

11. Preparation of Management Document.

12. Coordinating with internal documents

13. Maintain and update company database.

14. Update office policies as needed.

15. Prepare reports and presentations with statical data, as assigned. 16. Electrical Drawings reading

17. Getting material approval

18. Responsible for the petty cash at the site.

2. Field Researcher & Data Entry - Department of Statistics (at the expense of temporary projects) / Agricultural Section (3rd Oct. 2016 – 21 May 2018).

- Functional tasks, including:

1. Collect and record data and in the form designated for that or on the Tablet. 3. Technical Support Officer - Department of Statistics (at the expense of temporary projects) / Census project / (25 June 2015 – 31 Dec. 2015).

- Functional tasks, including:

1. Identifying hardware & software solutions.

2. Troubleshooting technical issues.

3. Diagnosing and repairing faults.

4. Resolving network issues.

5. Installing and configuring hardware & software. 4. Data Processor - Cairo Amman Bank (a temporary project) / (1st Sep. 2014) -

(1st Jan. 2015).

- Functional tasks, including:

1. Enter and modify customer data into computer (T24 System). 2. Arrange client's files and documents.

3. Ensuring that supplied data is correct and relevant. 4. Reducing detailed data to its main points.

5. Field Researcher - Department of Statistics (at the expense of temporary projects) / Economic section / (13 April 2014 - 1st July 2014). TRAINING COURSES:

Python programming language held by SAGO Training Academy for 40 hours credits certified by Ministry of labor (August, Septemper 2020).

Customers Service (CS) held by BINARY SYSTEM COMPANY (BSA) for

(16) hours credits certified by Ministry of Labor (May 2018).

Human Resources Management (HRM) held by BINARY SYSTEM COMPANY (BSA) for (30) hours credits certified by Ministry of Labor(April 2018).

LANGUAGES:

Arabic (mother tongue).

English (very good).

SKILLS:

Computer Skills (Windows XP,7,10 /Microsoft Office …..ets…)

Programming Languages (C++, Python)

Exellant communication skills.

Exellant Presentation Skills.

Customer Service & Customer Care skills.

Ability to work under pressure.

Fast learning & Flexible.

Driving.

References:

Available on request.



Contact this candidate