Customer Service
Resume:
Curriculum Vitae
Joey Mc Donald
Contact
S
adjru0@r.postjobfree.com
Address
Risiville
Vereeniging
Gauteng
1929
SOUTH AFRICA
References
Daniel Kekane
Customer Services Area Manager
ESKOM
VEREENIGING
(Previous Manager/now retired)
Adele Jansen van Rensburg
(CEO) The Artist’s Eye Global Online Gallery
(Free lancing)
Profile
Personal Statement
As a highly-motivated and results orientated person, I have a proven track record of providing exemplary levels of service to a broad range of customers/clients and individuals.
Having worked in different departments within the organisation, enabled me to develop not only specific skills within the industry, but also valuable and core transferable skills set in this sector.
I have had extensive experience in customer service, giving me varied skills and the ability to work with many different types of people and departments. I believe I could fit easily into your team.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others.
I am a naturally driven person, with the ability to drive my own professional and personal progression with openness to new ideas and newly acquired skills within the business sector.
I am able to take on the responsibility of this position immediately, and have the enthusiasm and determination to ensure that I make a success of it.
Career Objective
Looking to secure a permanent position within your Company where I can add immediate and strategic value and develop my current skillset further.
The nature of my working background will fit easily within this position, requiring initiative, self-motivation and discipline, good computer skills and excellent verbal and communication /administrative skills.
Work Experience
The Artist’s Eye Global Online Gallery Jan 2018 – Current position
Position held - Marketing coordinator & event planner Free lancing
Functional Outputs/Activities
Communicating with artists about upcoming exhibition projects/events.
Collaborating with other art exhibitionists, the local newspapers and local radio stations for promotional and campaigning purposes.
Implementing marketing and advertising campaigns
Preparing marketing and advertising strategies, plans and objectives
Planning and organizing promotional presentations and updating monthly/yearly calendars in regards to arts festivals/exhibitions in the area.
Coordinating & facilitating all administrative aspects of the proposed exhibition project.
Ensuring day to day details are taken care of in regards to tracking schedules, marketing campaigns, keeping to proposed budgets, liaison with artists, newspapers, radio stations etc.
Acts as point of person for all communications for the duration of the exhibition project.
Answers enquiries from the general public and from artists via phone and email in a prompt and professional manner.
Oversees organization and archiving of exhibition documentation.
Other duties as assigned by CEO.
Other duties as assigned by CEO
Eskom, Vereeniging
Feb 2009 - Jan 2013
Position held - Service Agent Workflow Controller
Department - Electrification Projects - Engineering
Full Time
Functional Outputs/ Activities
1.daily workflow operational activities :
sourcing new customer applications on major customer projects
ensuring relevance and correctness of customer applications, correcting deviations
assigning application to relevant resource for execution
redirecting and reassigning referrals to relevant routes and users
Cancelling and stopping projects in line with customer and/or business requirements.
2. Advisory and product support outputs
providing advice on the use of workflow product and service
resolving user queries relating to workflow and data
providing support on the completion of customer application progress in the respective workflow stages
Ensuring compliance to the process and standards by all users and accountable for content as affected on application.
3. Report back to management :
accessing and preparing management reports on customer applications/progress in respective workflow stages
analysing data and highlighting trends on workflow performance
identifying workflow bottlenecks and directing to relevant areas for solutions
obtaining and analysing goal reports on a monthly basis, doing follow up, escalating deviations where necessary
Monitoring user activities and standards and identifying deviations.
4. Maintenance of workflow and applications :
reloading and changing data in line with the application process
creating additional applications for different alternatives per customer
maintaining data through regular updates and effecting necessary controls
ensuring users are registered and have access to relevant activities in the workflow chain
monitoring and effecting relevant changes on the user lists in line with staff turnovers and new appointments
Perform regular audits on the process, performance and data integrity.
5. Training :
provide user training on workflow and application tool
ensuring users understand the processes and impact of their individual role on customer application and the workflow value chain
training users on accessing and processing their worklists and associated workload and reports
monitoring the developments within the process and providing inputs and ensuring updates on manuals
Eskom, Vereeniging
Eskom, Vereeniging
Feb 2009 - Feb 2013
Position held - Service Agent Workflow Controller
Department – Electrification Project Engineering
Full Time
Functional Outputs/ Activities
1.daily workflow operational activities :
sourcing new customer applications on major customer projects
ensuring relevance and correctness of customer applications, correcting deviations
assigning application to relevant resource for execution
redirecting and reassigning referrals to relevant routes and users
Cancelling and stopping projects in line with customer and/or business requirements.
2. Advisory and product support outputs
providing advice on the use of workflow product and service
resolving user queries relating to workflow and data
providing support on the completion of customer application progress in the respective workflow stages
Ensuring compliance to the process and standards by all users and accountable for content as affected on application.
3. Report back to management:
accessing and preparing management reports on customer applications/progress in respective workflow stages
analysing data and highlighting trends on workflow performance
identifying workflow bottlenecks and directing to relevant areas for solutions
obtaining and analysing goal reports on a monthly basis, doing follow up, escalating deviations where necessary
Monitoring user activities and standards and identifying deviations.
4. Maintenance of workflow and applications:
reloading and changing data in line with the application process
creating additional applications for different alternatives per customer
maintaining data through regular updates and effecting necessary controls
ensuring users are registered and have access to relevant activities in the workflow chain
monitoring and effecting relevant changes on the user lists in line with staff turnovers and new appointments
Perform regular audits on the process, performance and data integrity.
5. Training:
provide user training on workflow and application tool
ensuring users understand the processes and impact of their individual role on customer application and the workflow value chain
training users on accessing and processing their worklists and associated workload and reports
monitoring the developments within the process and providing inputs and ensuring updates on manuals
Eskom, Vereeniging
Mar 1998 - Feb 2009
Position held - Service Agent
Department – Customer Services/new accounts
Full Time
Functional Outputs/Activities
1.Rendering a general customer service to customers in the area doing the following :
effective customer interactions and queries
requesting meter reading audits
sourcing of new customer applications
compiling customer quotes for new installations
doing transfer of supplies
assisting with new customer installations ensuring the correct value chain is used
engages in Township/Cluster housing development schemes & customer self build schemes
select sales lead
Raising accounts on the system and updating data timeously, supply agreement signed.
Notify customers of power outages timeously and liaise with project coordinator for future outages booked.
Preparing weekly & monthly stats and reports for department.
2. Complying with the distribution value chain and business process
3. Credit management
4. Revenue losses and meter audits
Eskom, Vereeniging
Feb 1996 - Mar 1998
Position held - Credit Controller
Department – Finance
Full Time
Credit Management
Customer accounts are interpreted according to company requirements.
Preparing of monthly customer account reports
Defaulting customer accounts are addressed and bad debts controlled according to organisational requirements
Revenue losses and meter audits
Eskom Head Office, Megawatt Park
Feb 1994 - Feb 1996
Position held - Receptionist/Administrative Clerk
Department – Medical Centre
Full Time
Functional Outputs/Activities
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
maintaining and filing of patient records
Processing accounts, claims, act.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal information.
Maintains operations by following policies and procedures.
Collating dairy for Head of Medical Centre
Contributes to team effort by accomplishing related results as needed.
Additional Admin duties :
Communication Liaison (for Psychology Department)
Liaison for new Psychology interns at Psychology Department
Collating dairy for Psychologists
Preparing and formatting information for internal and external distribution. This may include typing letters and memos, compiling data for Psychology Department month end reports, creating computerized presentations, proofreading and other information preparation duties.
collecting new Psychology intern students at the front desk - Megawatt Park
Be responsible for setting up and managing both electronic and paper filing systems, as well as taking steps to maintain the student records in compliance with all applicable record-keeping requirements.
Eskom, Pinetown
Feb 1993 - Feb 1994
Position held - Liaison Officer
Department – Customer Services
Functional Outputs/Activities
Full Time
Liaise with local community stakeholders on behalf of developer towards facilitating project objectives.
Arranging customer forums and other customer interactions
Engage and facilitate community meetings
Provide regular and timely information and project updates to the local community and relevant stakeholders.
Identify and feedback to the developer and Independent Steering Group any grievances or issues developing within the local community.
Provide feedback on issues escalated to the developer back to the relevant stakeholders.
Engaging in electrification pre-paid customer connections
Customer correspondence
Customer/Community Queries
Monthly updated customer connections/applications reports
Education
North-West University Vaal Triangle Campus
Vanderbijlpark
1997-1997
Bcom Marketing Degree
Business Ethics (Pass), Operational Research (Pass), Business Sociology (Pass), Business Management 1 & 2 (Pass), Business Economics (Pass)
S
Studied towards a B.Com Business Management Degree - successfully completed and passed first year of studies in 1997.
S
Vaal University of Technology
Vanderbijlpark
1990-1992
NATIONAL DIPLOMA MARKETING
Communication in AFR (C), Financial Accounting 1 (D), Marketing 1 (B), Mercantile Law 1 (D), StatisticalFinancial Calculations (D), Economics 1 (C), Management Principles & Practice 1Distinction Merit ( Pass), Marketing 2 (D), Sales Management 1 (D), Advertising & Sales Promotion (B), Business Economics 1 (D), Marketing 3 (D), Sales Management 2 (D)
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Successfully completed National Diploma Marketing
S
Key Skills
Ability to Learn New Skills Quickly
Ability to Work Alone
Ability to Work Under Pressure
Customer Service Skills
Communication Skills
Adaptability
Computer Literacy & Software
Analytical Skills
Data Analysis
Flexibility
Interpersonal Skills
Loyalty
Microsoft Office
Positive Mental Attitude
Presentation Skills
Problem Solving
Organisation and Planning
Professionalism
Project Management
Punctual
Self Motivated
Telephone Manner
Working Within a Team
Working to Meet Targets
Working to Deadlines
Time Management
Languages
Afrikaans
(Fluent)
English
(Fluent)
Professional Memberships
ETDP SETA
Registered as Facilitator - Unit Standard no 117871 NQF Level 5
Registered as Assessor - Unit Standard no 115753
NQF Level 5
Registered as Moderator – Unit Standard no 115759
NQF Level 6
Activities and Interests
scrapbooking, photography, currently freelancing as an art exhibition marketing coordinator and event planner
Contact this candidate