Customer Service Sales

Alaa Alashlak

Marital Status: Married

Date of Birth: 11-July-1985

***** *** **, ********, ** T5P 4H4

Tel: +1-587-***-****

**********@*****.***

Professional Summary:

Highly motivated Sales Associate with extensive customer service and sales experience, Improving buying experience and elevating company profile with target market. Outgoing Computer and IT Teacher professional with track record of driving solve technical problems, expert in marketing studies, preparing e-commerce plans and data analysis. Summary of Skills:

Knowledge of MW Software & applications, Microsoft Office, LINOX, MAC, Dream Wafer, Android, System & network along with different accounting programs

Knowledge of the electronic products and its components.

Experienced sales professional with exceptional customer service skills.

Remarkable organizational and communication skills.

Knowledge of credit card processing.

Ability to take stock of inventory and enter in the system.

Skilled in multi-tasking and addressing customers queries.

Experienced team leader and project manager with the Ability to work as member of a team.

Very good communication skills and ability of building new relations.

Expert in Microsoft Windows (all versions) and a good experience in Linux, Mac OS.

Excellent experience in Internet and E-marketing.

Good experience in Data analysis, Decision making systems.

More than 5 Years assisting in computer assembling and hardware.

Preparing plans and marketing studies for E-commerce.

Designing a suitable and effective architecture for building successful websites. Work History:

General Manager, Al-Doha Trading and Technology Company Canada Edmonton 2016-2019. Technical Supervisor, Raheeq Charitable Foundation Canada, Edmonton 2018-2019. Electronic Technician, Private business, Cairo, Egypt 2013-2015.

Diagnosed, tested and repaired devices by following electrical repair procedures

Upgraded, repaired and evaluated various electronic equipment

Installed and maintained electronic components

Performed basic functionality checks in order to avoid user error

Communicated with administration & district staff for receiving and conveying information to resolve concerns and issues.

Computer and IT Teacher, ER for Trading and marketing Solution, Homs, Syria 2006-2011

Engaged secondary school students to respect the technology they are given to work with and encouraged them to achieve outstanding academic and technical education

Taught across a wide range of courses reflecting the class purpose and curriculum

Contributed to the design, delivery and future planning and development of the schools IT curriculum

Developed professional relationships with students and staff

Organised and participated in all relevant subject related visits and field trips

Engaged students fully in their subject and kept them focused on what they are being taught

Sat out the classroom before students arrived and then put things away at the end of the lesson

Updated administrative records of each student progress Sales Manager, Alashlaq for computer services, Homs, Syria 2005-2007

Recruited to lead start-up of new stores and managed a team 20-member

Introduced new gasket lines into the market, often closing sight-unseen sales of newly released products

Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts

Analyzed sale statistics and established goals to setting up training program for sales associates

Recruited and trained new recruits for sales, inventory, warehouse and distribution employees

Fostered a robust, sustainable network of buyers from different branch, leveraging strong listening, presentation and closing skills to optimize sales results despite previously dominant competitor advantage

Salesman, Wattar for Appliances, Homs, Syria 2001-2004

Received and checked merchandise as per purchase orders

Arranged merchandise on shelves according to product types

Contributed in setting up advertising displays

Assigned price on merchandise

Explained and demonstrated product's use to customers

Recorded cash collection in register and the system

Assisted in holding summer sales campaign and increasing revenue of the store

Organized holiday sales promotion and recommended gift, which helped to increase sales by 35% Education & Specific Training:

- Applied BTEC Higher National Diploma in computing & Business Applications EDXCEL College, Britain November 2005.

- AMRICAN BOARD OF NEURO – LINGUISTIC PROGRAMMING 2005 .

- Bachelor in Information Technology (BAIT) 2010 From Syrian Virtual University.

- ICDL Instructor Certificate, Network Studies and research, Homs, Syria 2009

- Teaching & Pedagogy Certificate, Syrian Ministry of AlAwkaf, 2009

- English For Academic Purpose- Tire1 & Tire 2 AT Concordia University Of Edmonton, Canada 2017.

- English As Second Language At Mace wan University Of Edmonton, Canada 2018-2020.

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