Sandra Vivas – CHA

Snohomish, WA.

adjrhm@r.postjobfree.com - 619-***-****

Certified Hospitality Administrator (CHA) with over 20 years industry experience including hotel openings, transitions, and brand development. I am currently seeking an opportunity in a leadership role where I can apply the skills. My areas of proficiency include, hotel operations, sales and marketing, extensive food & beverage, and culture development. My discipline for analyzing processes and systems, combined with my passion for hospitality have a positive impact on employee and guest satisfaction, which directly benefits the bottom line.

Continuum Hotel Teton Village, WY- Task Force General Manager July 6, 2020-November 16, 2020 –

● 90 rooms and in-house restaurant. The hotel reopened June 22, 2020 after COVID-19 closure, with occupancy demands and limited workforce . Within 3 weeks, I was able to build a team to open F&B operations and also provide support to the existing operations team. We adapted to new operations during COVID-19, and we are proud to say that we kept employees and guests safe with zero case. The hotel exceeded budget from July - October operating at 92% occupancy.

Shade Hotel Redondo Beach – Opening General Manager – Regional Director of Operations - January 2017 – April 2020

● Shades Hotels has 54 and 38 guest rooms, flexible event venues and high-profile restaurants with combined revenue of 20 million dollars. The hotels lead the hotel comp set in MPI, ARI and RGI index.

● I was the general Manager at Shade Redondo where I was directly responsible for overseeing the Sales Department.

● I worked with my operations Management team to develop operating procedures for all areas. I was the liaison between the offsite Human Resources Department and the property.

● We develop action plans to help the team get the hotel from #9 to #1 on trip advisor within six months of opening. We continued to be number one in the market.

● Trained and developed revenue management strategies working closely with sales and rooms management teams. We transitioned from manual revenue management to recently transition to Duetto.

● Increase productivity and employee satisfaction in the housekeeping department, while reducing employee turnover and increasing morale. 1

Sandra Vivas – CHA

Snohomish, WA.

adjrhm@r.postjobfree.com - 619-***-****

● Meet and exceeded food and beverage department budget goals. Work closely with BOH team to keep a low food cost while still providing value and service to clients. Worked with executive chef in menu development for restaurant and banquets.

● Completion of annual, quarterly, and monthly marketing plans. Successfully developed marketing campaigns during low season without affecting brand integrity.

● Community liaison- I worked closely with other hoteliers to develop and form Redondo Beach Tourism. Served as vice chair of the board.

● Vice president of Marketing and chair of Redondo Beach Harbor association. G2 Secure Staff – General Manager at San Diego International Airport July 2015- January 2017

● Responsible for managing airline service contracts valued over 3 million. My overall duties include but are limited to Managing day to operations for major airlines, hiring/terminations, counseling, administrative duties, client relations.

● Employee training, payroll processing, client invoicing and budget.

● Responsible for Managing 65 employees who are responsible for providing passenger service to Southwest and WestJet airlines

● Work closely with TSA and Airport operating to ensure passenger and airport safety compliance.

● Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.

● Maintain compliance with state regulations regarding hiring and termination of personnel.

● Conducting safety audits compliance for OSHA, TSA, FAA and ADA. Hospitality Consulting – Bond Partners

Operations – Openings and Transitions

June 2014 – December 2016

● Some of my projects included department audits, created standard operating procedures for all operating departments, implemented Sales Marketing plans, and representing property at tradeshows and events.

● Hotel Transition included from brand to independent as well as integrations of new Management companies. My main task involved all aspects of operations including security and safety, maintenance, housekeeping or sales and marketing.

The Keating Hotel Group by Pininfarina - San Diego Gaslamp Quarter 2

Sandra Vivas – CHA

Snohomish, WA.

adjrhm@r.postjobfree.com - 619-***-****

Opening General Manager – September 2006 – July 2014

● Some of my roles included acting Director of Sales of Marketing – Created budgets and sales plan for the property. Prospecting potential clients and traveled domestic and international destinations to visit clients.

● Marketing representation at tradeshows, local business and tourism events.

● Develop and Manage the hotel website content, as well as all aspects of marketing for the property.

● Manage third party contents sites, GDS (Travelclick) and negotiate new contracts for the property.

● Events planning and execution - Based on business demands and staffing, coordinated and executed all aspects of events ranging from small meetings to full buyout of the property. Events included corporate retreats, weddings and off-site catering events for up to 1200 people.

● Responsible for all aspects of operations of the hotel as well as food and beverage including a full-service restaurant and nightclub.

● Strong Food and Beverage experience. Acting Restaurant and NightClub Manager during the absence of Managers. Oversee Front Office team, Housekeeping and Maintenance department.

● The company culture and expectation goals were to always exceed guest satisfactions, increase profit for ownership as well as establishing the property as unique in the market.

● Designed and set up of the hotel boutique SPA. Created treatment menu and standard operating procedures.

● Human Resources – Hiring, termination, employee benefits and legal aspects of the company.

Hilton Gaslamp Quarter – 282 Rooms – San Diego, CA ASSISTANT GENERAL MANAGER - June 2005 - September 2006

● Responsible for daily operation of Housekeeping, Food and Beverage, Engineering, Concierge and Front Office.

● Budgeting for all operating department

● Maintain and exceed service and profits goals for Hilton hotels, Management Company and Owners.

● Created food and beverage promotions to increase revenue and marketing exposure for the hotel bar and restaurant

● Work with my team to successfully complete QA inspections and audits. JAMES Hotel – 194 rooms Lifestyle Resort – 6.5 acres Scottsdale, AZ 3

Sandra Vivas – CHA

Snohomish, WA.

adjrhm@r.postjobfree.com - 619-***-****

DIRECTOR OF HOUSEKEEPING and HOTEL OPERATIONS - January 2004 – June 2005

● Opening Director of Housekeeping later promoted to Director Operations of the first James Hotel.

● Pre-opening -Created training manuals for Housekeeping, linen inventory and control.

● Created department budgets and work with local accounting department and corporate to maintain cost control and determine any variances

● Laundry Operations for very pool and hotel.

● Worked closely with the designer to keep up the style, design and award-winning landscaping of the property

● Training and development of Housekeeping and Maintenance team.

● Assisted in daily operations of our very busy 5-star restaurant and Food and Beverage outlets.

Hyatt Regency Orange County – 650 rooms

FRONT OFFICE MANAGER - January 2003- January 2004

● Was recruited from New York to assist with the renovation of one of the hotel towers (300 plus rooms) as well as the improvement of customer service at the front desk

● Directly responsible for Front Desk, Bell Service, Concierge and Valet, in addition to assisting with the renovation project. I was asked to focus on the housekeeping department once the front office department had reached Management and owners service standard

● Evaluated front office employees, to identify strengths and opportunities for improvements. I work very closely with human resources to retrain employees by focusing on company and department goals, service standards and improve employee moral. Created and implemented training manuals and training classes to improve guest service scores

● Responsible for financial and operational performance of the front office. W New York Times Square – 589 rooms – Flagship for W Brand ASSISTANT FRONT OFFICE MANAGER - September 2001 –January 2003

● Opening team for Starwood W Hotel flagship property

● Developed and implemented departmental structures with innovative service commitment 'Whatever you want, whenever you want it'

● Created standard operating procedures for Welcome Desk, Whatever/Whenever, Concierge, and Ambassador staff 4

Sandra Vivas – CHA

Snohomish, WA.

adjrhm@r.postjobfree.com - 619-***-****

● Trained all opening staff in guest service and local standard operating procedures

● Assisted and Implemented Incentive programs for all areas of the Front Office Royalton Hotel an Ian Schraeger Boutique property – 194 rooms, NY. NY. ASSISTANT FRONT OFFICE MANAGER - January 1999 – September 2001

● Responsible for day-to-day operations of the front office.

● Responsible for all hotel operations during the evening shift including lobby bar

● Responsible for scheduling and payroll for the department Flatotel Hotel - 254 Rooms, New York, NY.

FRONT OFFICE SUPERVISOR - 1997-1999

● I held positions as Front Desk Agent, Night Auditor, Lead Agent and after 8 months I was promoted to Supervisor. The hotel ownership was changed during my employment. The owners asked for my assistance with the transition, at which I help with accounting, new operating procedures and communications with departments about upcoming changes.

● Assisted in the daily operation of the Hotel and worked closely with the unions Door and Bellman Unions

SKILLS

● Fluent Spanish, basic Italian, Microsoft office, Opera PMS, Micros, Posi Touch, Aloha, Channel Rush, Rate Tiger, Duetto, ADP, Helpside, Sales Force, and Paycon payroll Management.

EDUCATION

● New York Technical College - Hospitality Management

● Fioreo La Guardia College – NYC - AAS Travel and Tourism

● American Hotel & Lodging Education Institute – CHA- Certified Hospitality Administrator

● Travel Careers International – NYC - Certified Travel Agent

● International Professional School of Body Work – San Diego

● HHP- California Certified Holistic Health and SPA Operations.

● CPR, AED & First Aid Certification – Health Care Professional Level

● Servsafe certification

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