Customer Service Assistant

Experienced Support Professional Seeking Direct Support Professional Opportunity.

EDUCATION

ECPI University, Norfolk, VA Graduation Year: 2017

Master of Business Administration GPA: 3.9

Deans’ List Achieved

ECPI University, Norfolk, VA Graduation Year: 2015

Bachelor of Science in Health Science GPA: 3.88

Concentration: Healthcare Administration

Dean’s List Achieved

Recipient of Imagine American Foundation Scholarship

Tidewater Community College, Virginia Beach, VA Graduation Year: 2013

Associate of Science GPA: 3.76

Honor Roll Achieved

Recipient of Scholarship from Barnes and Noble

Recipient of American Association of University Women Scholarship

University of Dhaka, Dhaka, Bangladesh Graduation Year: 2005

Bachelor of Science in Food and Nutrition GPA: 3.76

Summary of Qualifications: Office Duties Expert on programs to include, Advance Care Planning (ACP), Ethics, Palliative Care, Patient Rights, ADA & Civil Rights Compliance, Language and Communication Services, and Critical Incident Stress Management; strong administrative skills including but not limited to MSWord, MS Excel, EPIC, and On base. secretary, administrative, office support, health insurance, administration, communication and guest relations, medical record maintenance/analysis, abilities on transporting, lifting, positioning of patients, and various non-technical/clerical duties; abilities on demonstrating competency in the operation of radiologic systems for the management and transfer of digital images to complex media and converting images on film to digital formats., Healthcare systems, policies/procedures, and regulatory requirements; abilities to support the delivery of patient care and functions in a multi-disciplinary environment, which requires excellent communication and customer service skills; abilities to demonstrate knowledge, skills, and abilities related to department operations for systems management, patient safety, quality outcomes and customer service; excellent oral and written communication skills; ability to operate basic office equipment; copier, fax machine, computer, telephone and also very knowledgeable of medical terminology; expert on communication, Critical Thinking, Microsoft Office, Speaking, Technology/Computer, Communication, Critical Thinking, Microsoft Office, Service Orientation, Typing Speed 40+ WPM.

Language Skills: Bengali, Hindi

Employment History

Teacher at VBSCHOOLS, Virginia Beach, VA September 2018- Present

Duties: Teaching students' from preschool through the 12th grade in all subject areas.

Managed a class of 25 - 30 students.

Followed and taught lesson plans assigned, by permanent teacher for students' in grades Kindergarten through the 12th grade.

Guide students through planned activities and tend to their physical needs.

Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas.

Determined appropriate consequences for inappropriate student behavior and write a report for teacher about the classes events.

Sentara General Hospital, Virginia Beach, VA November 2017-Present

Assistant

Duties:

Coordinating different official work, management coordination, events plans, coordinating with nurses and doctors, preparation of folders, packaging the folders, organizing the official papers; Reception.

Great Aupair, Virginia Beach, VA November 2016- August 2018

Account and communication Coordinator

Duties:

Conducting an in-home interview for all new host families to ensure their suitability and to provide a program orientation.

Managing client satisfaction through frequent communication with families

Conducting an in-home orientation within two weeks of the au pair’s arrival into the home.

Coordinating onboarding for all new hires; Creating and facilitating monthly Au Pair meetings.

Performing scientific work that includes designing, developing, plus adapting mathematical, statistical, and econometric, in addition to other scientific approaches and techniques; Forecasting and track key account metrics (e.g. quarterly sales results and annual forecasts)

Collaborating with sales team to identify and grow opportunities within territory; Assisting with challenging client requests.

Adding the interpersonal communication as well as presentation skills; Assisting with the fast-paced challenging environments

Assisting to meet and exceed measurable income goals; dealing with and discourse objections.

Motivation, confidence, as well as determined professional who workouts good judgment, embraces teamwork, and shows professional integrity

Healthcare Administration Externship

Sentara Leigh Hospital, Norfolk, VA April 2014 – June 2016

Assistant Secretary Student Extern (135 Hour Course Requirement)

Duties:

Mailing monthly invoice statements to patients.

Medical Office Procedures, Medical Scheduling

Performing monthly inventory and maintained office and medical supply counts.

Demonstrating ability to lead and motivate outstanding healthcare teams.

Providing patient education; Monitoring unit budget to ensure financial objectives were met.

Ensuring safety and well-being of patients.

Becoming a member of a team of registered nurses to achieve overall well-being of all patients.

Project Presentation; Project conception and Initiation; Project Launch and Execution; Project performance; control

Assisting in growth of and executing office-level sales strategies

Growing the business by developing local partnerships, handling office community involvement, and demonstrating and coaching sales and new client growth tactics.

Assisting at payroll, benefits, recruiting, hiring and onboarding as well as billing, accounts payable, and accounts receivable

Helping higher authorities in helping the community run smoothly in overall administrative activities and be a point of contact for all associates ; Assisting in hiring, training and onboarding community staff

Barnes and Noble Bookstore at Tidewater CC, Virginia Beach, VA August 2009 – March 2014

Customer Service Manager

Duties:

Customer inquiries, solving problems and providing new product Information, Retail Operations.

Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.

Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.

TJ Maxx, Virginia Beach, VA March 2008 – December 2008

Assistant Manager

Duties:

Describing product to customers and accurately explained details and care of merchandise; earning management trust by serving as key holder, responsibly opening and closing store.

Politely assisting customers in person and via telephone; providing an elevated customer experience to generate a loyal clientele.

Scheduling weekly inventory pickups and deliveries with vendors.

Project Presentation and Management; Created training program themes and presentations; Assisting in formulating ideas for community cleanliness awareness advertising.

International Center for Diarrheal Disease Research, Dhaka, Bangladesh March 2002 – September 2007

Program Manager

Duties:

Working with other leadership members to improve processes; Analyzing budget and expenditures to maximize fiscal responsibility

Creating agendas, scheduling and facilitating for meetings with employees

Working with other members of agency management to plan, create and implement policy changes

Directly interacting with the public to address and resolve grievance;

Acting as a liaison between upper management and legislature and employees

Having a depth of knowledge about the organization and the various tasks performed by each worker

Assist to improve the case studies on the emerging issues in health and population; Medical Scheduling

Prepare, maintain, and update website materials; Attend project meetings; Attend area seminars and other meetings as necessary

Summarize project results; Prepare progress reports for the PI and funding agency; Prepare other articles, reports, and presentations

Monitor the project budget

Volunteer Work:

Phlebotomist Assistant

Sentara General Hospital, Virginia Beach, VA November 2011 – December 2011

Food Bank Volunteer Service April 2008 – July 2010

Bangladesh Sheikh Mujib University Hospital May 2006 – March 2007

Post-Partum and Infant Ward Assistant

Bangladesh Flood Cleanup Volunteer Years of 2002, 2004, and 2005

University of Dhaka Literacy Programs March 2000 – December 2003

Girls Scouts of America January 1998 – May 2001

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