ANDREW JAMES BALTAZAR OLIVAR

Email address adjref@r.postjobfree.com

Telephone 099*-***-****

MULTI-SITE HOTEL/RESORT & BPO OPERATIONS MANAGEMENT Dynamic 35+ years professional career leading daily operations of fast-paced BPO, Hotel, Casino and F&B operations within the entertainment, hotel, resort, restaurant and contract service industries. Strong qualifications in the personnel development team building and team leadership. Effective motivator, trainer and mentor. Dedicated to continuous improvements in quality, productivity, efficiency and customer service. Core competencies: Operations Management

Scope of responsibility is diverse and includes planning, budgeting, expense control, recruitment, staffing, scheduling, procurement, inventory control, menu planning/pricing, facilities management, project development, people management and customer/guest relations. Direct and decisive with hands-on management style. RESULT: contributed to solid cost reductions and revenue/profit growth. Customer Relations

Manage ongoing relationships with key customer accounts. As on-site liaison to client management, coordinate the planning, development and delivery of customized service programs. Advise regarding customer contract negotiations and the allocation of personnel, budgets and resources. RESULT: recognized throughout career for outstanding customer service and relationship management skills. Human Resources & Training

Direct staffs of up to 312 responsible for food preparation and service delivery. Plan staff schedules to ensure adequate manpower coverage, coordinate employee training, and design/ implement incentives and other motivational programs to enhance customer service competencies.

RESULT: consistently improved and strengthened customer relations/retention Purchasing, Vendor Relations & Inventory Management Plan, budget and manage all purchasing, inventory planning and stock replenishment programs. Concurrently, source and select vendors, negotiate terms and conditions, and implement vendor quality standards. RESULT: consistently maintained costs at or under budgeted projections. Budgeting & Financial Affairs

Participate in planning, development, administration and management of annual operating budgets valued up to 21.8 million pesos annually. Evaluate personnel, supply, equipment and material requirements to assist in budget planning and forecasting for multiple operating locations

RESULT: consistently managed operations to within 97% of budget Professional Experience

2019 – Present

The Carmen Hotel-Naga

General Manager

Day-to day leadership and Operation

Responsible for driving the core team in implementing the profitability of the hotel by guiding and monitoring effectiveness the condition of the company.

2015 – 2018

LANCASTER HOTELS LAND AND PROPERTIES INC

Chief Operating Officer /Group General Manager

Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Bottom line: Build a beautiful company. Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.

Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company. Spearhead the development, communication and implementation of effective growth strategies and processes. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization. Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program. Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives.

Foster a success-oriented, accountable environment within the company. Represent the firm with clients, investors, and business partners. Competencies

Leadership

Strategic Thinking

Results Driven

Business Acumen

Decision Making

Financial Management

2009 - 2015

SUTHERLAND GLOBAL SERVICES

Senior Director for Admin, Facilities & Procurement Headed the Admin, Facilities & Procurement Team for Philippines, China and Malaysia` Job Duties included :

Replies to emails and other inquiries received from internal clients and support groups. Plans and schedules meetings.

Provides basic departmental training to vendors and employees assigned to Facilities Maintains all Facilities documents department in an orderly manner. Performs daily operational site inspection, takes or scheduled corrective action and completes appropriate paperwork Regularly interacts with all the Facilities staff members including security and technical department. Provides backup support for other Facilities Staff duties in their absence. Ensures site is maintained in a manner that provides for employee’s safety Prepares documents to ensure vendor payments in a timely manner Directs and maintains essential functional services are performed such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling per site; Ensures the facility meets health and safety requirements and that equipment complies with legislation and company standards

Source and supply raw materials and coordinate global procurement efforts Set global procurement strategies and oversee implementation within regions Develop, negotiate and manage large and critical vendor relationships and contracts for Sutherland Global Inc; accountable for improving supplier performance and negotiating contracts and global pricing Engage with top leadership for internal business partner organizations, local government authorities, corporate social responsibility, representatives of supplier diversity councils, etc. Regularly host operations reviews and provide direction for improvements in key commodity metrics of cost, quality, product performance, availability and/or service level Direct the efforts of others in the achievement of the strategic and operational objectives of the group Drive cross-functional strategic/operational commodity teams to drive Sutherland Global towards a competitive advantage in the market place in specific areas such as Time-to-Market, Availability/Capacity, Cost, Quality, Technology and Service Level.

Plan and implement activities related to the timely, cost-effective procurement, inventory control, planning and quality control of production materials and/or outsourced services Solid control in areas example: Warehousing Management, Asset Management, P&L Analyst. 2007 – 2009

MANILA HOTEL

General Manager / VP for Sales & Marketing

Directs the execution of sales and marketing strategy and oversees the performance goals for the hotel. Identifies and communicates sales goals to optimize revenue Develops, coaches, and manages corporate sales team to achieve targeted organizational objectives. Ensures effective deployment of sales and marketing resources. Provides strategic and creative direction for the design, development and implementation of marketing promotions and materials to grow sales and achieve revenue goals. Analyzes competitive data and market research to effectively implement strategies to meet the changing needs of the market

Resolves conflicts and facilitates change with Executive Directors and sales team to ensure objective fulfillment and timely response to marketing challenges and opportunities. Establishes and maintains a consistent corporate brand image and experience throughout all communities, promotional materials and events.

Develops, analyzes, and manages marketing operating budget and expenditures of all marketing costs to meet budgetary requirements and generate required lead quality to achieve census objectives 2002 – 2007

Consultant to various Hotels and Resorts

Provided trainings and operations in different Hotels and Resorts. Provided SOP Manuals for different departments of the Hotels and Resorts Ensuring various properties meet their goals and targets. 1980 – 2001

WESTIN HOTEL (Starwood Group) Singapore

SVP for Operations in Asia

Promotes Starwood Hotel Group’s policies and philosophies to associates and guests through direct and indirect interaction.

Creates the hotels in the platform annual budget, monitors and measures performance of assigned hotels and coaches as appropriate throughout the year.

Provides effective people leadership of assigned hotels by attracting, motivating, developing, rewarding and retaining top talent.

Implements programs that meet corporate goals and objectives. Evaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President of Operations, COO and the President.

Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood. Ensures a professional image at all times through appropriate business appearance and dress. Follows and promotes company policies and procedures and is able to effectively articulate and present the Company's vision and values.

Performs other duties are assigned to meet business objectives. Responsible for the overall Revenue, Sales, and Operational Performance of each asset in the Asia Promote Company’s policies and philosophies to all General Managers. Ensure proper follow up and follow thru on company deadlines and initiatives.

Consistently and proactively measure hotel performance (Sales, Revenue, Market Share, GSS, GOP, Accounts Receivable) to ensure hotel exceeds target goals.

Responsible for ensuring all hotels are meeting the Brand Guidelines for service, quality, training, and product. Ensuring all hotels must pass annual of bi-annual inspections. Conducts weekly calls focused on monitoring hotel performance and updating any general concerns. Conducts a minimum of three (3) property visits per year utilizing the Property Visit Tool, Report, and Agenda. Effectively monitor Accounts Receivable performance monthly to ensure company compliance by all hotels. Conduct annual General Manager Performance Evaluations. Conducts monthly P&L Reviews with each General Manager to ensure focus on areas of opportunity and develop actions plans to improve performance.

Review of Monthly Performance Reviews by each property. Participate on Weekly Revenue Calls regarding Focus Assets or those not meeting RPI goals. Works jointly with the Regional Revenue Manager and Regional Director of Sales in their region to ensure Sales, Marketing, and Revenue strategies are in line allowing us to achieve RPI goals. EDUCATION

SHATEC- INSTITUTE OF TOURISM AND HOTEL MANAGEMENT

Diploma in Hotel Management (1979)

UNIVERSITY OF CALIFORNIA, BERKELEY

Masters of Business Administration (1988)

PROFESSIONAL CERTIFICATIONS

Critical Conversation Seminar

Advance Procurement Processes (S2P)

The Educational Foundation of National Restaurant Association FMP Food Service Management Professional (1989)

Shatec Professional Development Program Front Office Management-Concierge Management-Food Service Management.

Certified Tips Trainer

PROFESSIONAL AFFILIATION

Global Hoteliers

Singapore Hotel Association

PERSONAL INFORMATION

Date of Birth: September 01, 1963

Place of Birth: Culiat, QC, Manila

Status: Married

SSS: 337-***-****

TIN: 221********

LANGUAGE SPOKEN

English, Malay, Fukien, Indonesian and Tagalog

ADDITIONAL INFORMATION

Proficient in the use of Windows XP, Word, Excel, Access. PowerPoint, Opera, Fidelio and Outlook Express, Oracle SCM Cloud. SAP Ariba

REFERENCE

Nikki Rocha 091*-***-**** President/ CEO AsiaTravel Inc Kat SanDiego Muniz 091*-***-**** Human Resource Director Manila Hotel Jeffrey Balde 091*-***-**** Human Resource Manager Lancaster Hotel

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