General Manager of Pharmacy Operations
Resume:
BROOKE A. CONZELMANN
Fort Myers, FL 33908
adjre9@r.postjobfree.com
Professional Objective
The application of medical knowledge in a competitive environment that provides excellent client satisfaction while working with a team that exceeds company goals and aspirations. Summary of Qualifications
• Registered Pharmacy Technician under the Florida Board of Pharmacy with a vast knowledge of specialized compounds of prescription medication
• Expertise in memorization of pharmaceutical terms, drug names, usages and side effects
• Experienced in high pressure situations with multiple clients, to successfully meet demands in a swift, precise manner
• Exceptional track record of leadership over multiple employees and management in a high paced environment
• Extensive experience in client service, focused on client satisfaction
• Specialize in computer skills on all Microsoft Software systems with specialty in programs such as RX30 and Emporos POS
Career Successes
March 2019 to Present Mail Meds Clinical Pharmacy
General Manager
April 2014 to February 2019 Cypress PharmacyFort Myers, FL General Manager
• Responsible for the day-to-day operations
• Plan and direct workflow and operations to ensure efficient operations
• Supervise Registered Pharmacy Technicians and Sales Associates
• Participate in the management of services, equipment and programs as needed for efficient and effective patient care
• Participate in the development, implementation and ongoing assessment of policies, protocols and procedures
• Overseas scheduling of staff
• Ensures appropriate and adequate medication inventory management, including overseeing returns
• Actively supports a positive workplace culture. Monitors the work performance of staff and provides timely feedback and performance management. Maintains effective employee and labor relations practices, including timely follow-up and resolution of concerns or issues
• Facilitates continuous process improvement. Monitors and evaluates quality, identifies problems and opportunities for improvement and takes appropriate action to improve outcomes
• Participates in the interviewing and hiring of staff. Trains and instructs staff on their required duties upon hire and as needed
• Assists in developing and executing marketing plans and programs
• Sole leader in Doctor Office marketing and visits. Head of Doctor Detailing
• Participate in Profit and Loss strategies for all medications in pharmacy with specialty in compounded medications
February 2011 to April 2014 Cypress PharmacyFort Myers, FL Registered Pharmacy Technician
• Registered and Licensed Pharmacy Technician in the State of Florida
• Specialization in compounding of prescription medications
• Prepare suspensions and solutions for both humans and animals
• Compound creams, lotions and ointments for sensitive skin and skin related issues. Prepare topical, liquid chemotherapy solution for pre-cancerous skin cell formation
• Topical neuropathic gels for relief of physical pain
• Hormone Replacement Therapy for both men and women in topical creams or gels, sublingual troches, suppositories or capsule form
• Preparation of a large quantity of specialty compounded capsules for thyroid replacement, estrogen, progesterone and testosterone enhancement, quinine sulfate and domperidone
• Preparation, regulation and monitoring of monthly medication packaging for the elderly in assisted living care and the mentally challenged under LARC supervision. Supervision of over 50 patients per month
• Oversee the disposal and recycling of unused medications, medical waste and expired medications. Ensure these items are disposed of properly and safely
• Monitor all prescription drugs on shelves for expiration dates. Collect, fort and catalogue expired drugs and return unusable products for reimbursement to maximize profits
• Trained to work in high paced environment typing prescriptions and cross-referencing against clients current medications to prevent ill effects. Check current medications prescribed against known patient allergies
• Manage customer service at the front end of the pharmacy to ensure customer satisfaction at all levels
• Solve problems quickly and find solutions to issues
• Leader in organization of all pharmacy documents and filing all prescriptions properly for correct periods of time
Summer of 2007 Cypress PharmacyFort Myers, FL
Delivery Coordinator and Sales Associate
• Learned skills of an independently owned family pharmacy
• Managed deliveries of prescription medications to homebound elderly or mentally challenged adults. Developed skills to successfully manage their needs
• Balanced the cash drawer receipts at the end of each day Winter of 2006 Blu SushiFort Myers, FL
Food Expeditor
Education
2006-2010 Florida State UniversityTallahassee, FL
• Bachelor of Science Degree in Exercise Science
• Double Minor in Psychology and Spanish
• Active member of Delta Delta Delta Sorority
• Member of PILLS (Pre Pharmacy Information Learning and Leadership Society)
• Study Abroad Semester in Valencia, Spain Summer of 2008
• Taught Spanish Elementary School children English, was 1 of 2 people selected out of 50 applicants for this position during summer abroad semester
• Bright Futures Scholarship from 2006-2010
2002-2006 Bishop Verot High SchoolFort Myers, FL
• Graduated Magna Cum Laude with a GPA of 4.23
• National Merit Scholar
• National Honor Society Member
• Mu Alpha Theta Member
• Senior Year Captain of Varsity Volleyball Team
References- Available upon request
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