Customer Service Inside Sales

Kim Standifer

Conroe, Texas, United States

*.*********@*****.*** 432-***-****

linkedin.com/in/kim-standifer-b477b041

Experience

Rental Coordinator

M.G. Bryan Equipment Company

Jan 2019 - Jul 2020 (1 year 7 months)

Open and close rental contracts in Navision program. Quote, process and bill work performed for contracted customers. Manage p card transactions.

Keep accurate record of inventory, down equipment, and rentals. Help sales team with quotes, contracts and customer relations. Create purchase orders for orders and receive in.

Work with customers to resolve any AP or AR issues. Office Manager

Mallow Trucking LLC

Sep 2017 - Feb 2020 (2 years 6 months)

Typed up and submitted daily invoices from drivers. Dispatched drivers to jobs, with proper location and contact information. Reviewed and collected Accounts payable issues.

Processed Accounts Receivable transactions in Quick-books. Processed payroll and managed in Quick-books.

Kept records for IFTA tax submission.

Proper filing and storage of all records for tax purposes. Inside Sales Rep

United Rentals

Jan 2014 - Sep 2017 (3 years 9 months)

*Create a positive and consistent customer service experience.

*Process rental quotations, reservations, and contracts in compliance with the company policies.

*Accurately capture all information (required or additional) pertaining to a complete reservation.

*Communicate to a customer any terms/conditions applying to a request.

*Accurate use of United Rentals computer systems including, but not limited to, Reservation, Phone Log, and quote function.

*Identify and qualify an equipment request to ensure it will suite the customer's requirements.

*Negotiate prices on equipment rentals in accordance with pricing policies and procedures.

*Coordinate with all inside and outside branch staff to ensure customer satisfaction.

*Identify leads for new business and communicate to the appropriate field personnel Service Coordinator

Stewart & Stevenson

Kim Standifer - page 1

May 2000 - Jan 2014 (13 years 9 months)

* Review completed work orders to determine costs, work completed and/or services provided.

* Compute charges using calculators or computers, taking into account any applicable discounts, special rates or credit terms. * Prepare customer invoices detailing amount due for services rendered; may include itemized details regarding all services and/or supplies provided.

* Maintain records of invoices and any supporting documents.

* Mail customer invoices to appropriate parties, and contact customers in order to obtain or relay account information.

* Assist accounting department in resolving any billing discrepancies or questions.

* Verify accuracy of billing data and revise any errors Education

Robert E Lee Senior High, Midland, Texas

Skills

Oilfield • Logistics • Operations Management • Petroleum • Engineering • Oil/Gas • Drilling • Gas • Supervisory Skills • Power Generation

Kim Standifer - page 2

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