Manager Front Desk

Resume

Shoaib Ali Iqbal

Mobile: 009***********

Email:jundab5555@gmail

Email:alishoaib407@gmail

Career Objectives

To become a part of a dynamic group where I could further explore the skills and capabilities, which I gained in the whole working career and in present job experience, and to serve in a challenging work environment with equally vast opportunities of career development based upon achievements results

Education and Qualifications

High school Passed from Pakistan, Basic Knowledge of Computer, Micro soft, basis Opera knowledge. As

Concierge Certificated from all previous Companies. I had cross Training as Concierge supervisor form my

Current Company.

Strengths

Good Communication Skill. Speaking, Writing and Reading English, Urdu Basic Arabic.

Highly committed Flexible, Leadership Quality. Respectful and cooperation with colleagues.

Ability to complete any assigned task on time. Hard working and result oriented .

Ability to adjust myself to any environment, Young, healthy and energetic .

Self confidence, with positive outlook and professional attitude.

Demonstrated ability to perform instant decision making, supporting the staff.

Cover Latter

Serves as the guest's liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Makes reservations and obtains tickets for flights, the theatre, or special events.

Organizes special functions such as VIP cocktail receptions. Arranges for secretarial services. Good through knowledge of property management software (PMS) or hotel reservation software .

Career summary

Career summary

Presently working as Bell Man in Millennium & Copthorne Hotels Airport Dubai since 11th August July 2016 United Arab Emirates.

Worked as Bell Man in Gloria Hotel &Resorts Dubai internet city as Bell Man since 6th United Arab Emirates. Worked as Bell Boy in Marina Byblos Hotel Dubai since 3rd March 2013 To till 18th Dec 2015,

worked as bell boy in Tulip inn Sharjah 1st March 2012 to till 01 March 2013 Sharjah U.A.E.

Worked as Kitchen steward in Royal Ascot Hotel for 2 year Bur Dubai United Arab Emirates.

Duties and Responsibilities’ As Concierge

Escort incoming hotel guests to rooms.

To have a complete operational knowledge of the hotel, including geographical layout, services provided and security.

To provide a courteous and efficient potter service to hotel guests and to ensure that the Lobby area is clean.

To appear on duty at the time specified on the departmental Rota in the company uniform, correctly attired, including name badge

To provide willing, courteous and efficient service to guests at all times

To deal with guest enquiries in an efficient, accurate and courteous manner.

Assist with hand luggage, and offer information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.

Inspect guest's room to ensure furnishings are in order and supplies are adequate.

Explain features of room, such as operation of radio, television, and night-lock, and how to place telephone calls.

Paging guests in lobby, dining room, or other parts of hotel.

To take messages accurately and deliver them promptly and correctly to the guest room

Providing general information and useful reference leaflets to guests.

To be aware of any suspicious or undesirable characters present in any areas of the hotel and inform the Bell Captain/Duty Manager.

To be knowledgeable about daily functions in the hotel in order to deal effectively with guest queries.

Be aware of hotel outlets and promoting them to guests when appropriate

To deliver newspapers to guest’s rooms and to provide housekeeping items for guest's rooms when requested.

Pick up articles for laundry and valet service.

Assisting and cooperating with members of the management team in any reasonable request

To be aware of any suspicious packages and report immediately to DM and Security

To participate in any training/development schemes as recommended by management

To be fully conversant of the Hotel Health and safety and fire procedures

Call taxi for guests.

Transport guests about premises or local areas in car or motorized cart.

Keep record of calls

HOBBIES:

Internet Browsing, Computer software, learning new things, General Knowledge

To read the Books, to watch the Movies, to play the Cricket. Snooker & Bleared.

To Support the Family and Friends. To Achieve the Goals

Passport No NR 1793412

Date of Issue 03/09/2013

Date of Expiry 03/09/2018

Date of Barth 14/10/1987

Visa Status Employment Transferable Visa

I hereby declare that the above information is true and correct to that best of my knowledge and Believe .

Best Regards

Shoaib ali iqbal

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