Customer Service Representative
Resume:
Earl Christian A. Claros
A.C. Cortes Ave. Alang-alang, Mandaue City
adjrd4@r.postjobfree.com
Work Experience
Chat/Messaging Support Consultant (Telstra Int’l Philippines Inc.)
May 2019–Present
-Assist Telstra’s Small Business customers with their billing and product enquiries through chat.
Complaints Case Manager (Telstra Int’l Philippines Inc.)
November 2014–April 2019
-Handles customers complaints escalated from the front of house team
-Functions as the last level of escalation before customer seek assistance from Australian Telco Ombudsman if resolution provided is not met and agreed
Customer Service Representative (Telstra—Teleperformance Philippines)
March 2014–November 2014
-Takes calls to assist Telstra’s Small Business customers with their billing query and disputes.
Virtual Assistant (PA Everyday)
March 2012–March 2014
-Makes outbound calls for Australian small business owners through appointment setting, lead generation and general customer service.
Inbound/Outbound Agent (LWS Media Philippines)
May 2010–October 2011
-Receives / makes calls to assist customers with their product query for retail business U.S. based company Thinkgeek. Unfortunately, the company closed their operations in the Philippines due to financial challenges.
Inbound/Outbound Agent (724 Care Inc.)
May 2008–January 2009
-Inbound customer service representative handling product and billing assistance to American customers.
Market Researcher (Western Wats Phils.)
February 2007–August 2007
-Conducts surveys to American residents through outbound calls.
-Gathers data from correspondents depending on the category needed by clients in the retail, medical and food industry.
Educational Background
Tertiary Associate in Industrial Technology and Assembly March 2006
Center for Industrial Technology and Enterprise
Secondary University of the Visayas (Mandaue) March 2000
Primary Labogon Elementary School March 1995
Personal Information
Age 38 years old
Birth Date February 24,1982
Religion Roman Catholic
Status Married
Languages Spoken English, Filipino
Skills
-Fluent in the English language, both written and spoken
-Computer literate and has above average knowledge with the latest operating system
-Can manage customer complaints with satisfactory results
-Can work under pressure through stress management
-Can work on flexible hours
Seminars Attended
-Attended a Basic Six Sigma seminar during work internship in college
-Stress management at Telstra International Philippines Incorporated as part of the company’s work-life balance program
-Soft skills training as part of Telstra’s Complaints Recovery Program
Character References
Atty. Joel Jayme Pilipinas Shell Petroleum Corp.
Legal Department
Cecilio “Lyle” Vasquez Telstra International Phils. Inc.
Assistant Center Manager
Simon “Sye” Cinco Telstra International Phils. Inc.
Former Center Manager
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