Desktop Support Customer Service

NERARY KELYANA

*** ****** **. *******, ** ***** (C) 209-***-**** adjrc1@r.postjobfree.com

Professional Summary

Dynamic and well experienced professional in network analysis, desktop support, network and system configuration. Vast knowledge of client and server applications as well as installation and configuration of desktops. I am looking for an opportunity to utilize my skills in a renowned organization.

Skills

•Knowledge in Desktop hardware installation, configuration and maintenance

•Excellent computer software and hardware installation skills

•Ability to Speak Several Languages (Arabic, Assyrian, English)

•Highly skilled in installing, repairing and troubleshooting computer hardware and peripheral

•Provide technical support to end-user staff, including help desk activity and end-user training

•Huge knowledge of Server Based telecommunications network components.

•4+ years experience in desktop support .

•Excellent oral and written communication, and interpersonal skills.

•Ability to work on own and in a team.

•Continuous learning of new technologies

•Accuracy in data Entry knowledge in application installation, configuration, and upgrades

Excellent customer service, communication, and problem solving skills

•knowledge Microsoft Windows(XP, 7.0/8.0)

Computer literacy, including working knowledge of Microsoft Office software applications.

Strong attention to detail

Professional History

Admin, Converged Infrastructure 1 – Network and Win Svr 04/2020 – Current

responsible for the administration and operations of Sutter Health’s server, network, Epic client services, and storage infrastructure; as well as, collaborating with application and infrastructure groups on implementation and daily operations. It is also responsible for the proactive monitoring and maintenance of the virtualized servers and network operations, their performance, and their availability. This position ensures Sutter Health’s infrastructure operations are conducted in accordance with standard procedures and meet our Service Level Agreements. It contributes to all aspects of infrastructure daily operations and special projects.

-Technical experience as a systems, virtualization, or network administrator

-Experience with Cisco IOS

- Familiarity with Network Node Manager, HP Network Automation, IP Control, CISCO ACS, Cisco Prime and NetQoS desirable

-Investigating faults in the Network

-Familiar with Cisco CLI

-Install cable trays and mounting hardware as required using hand and power tools.

Desktop Support/Computer Technician Sutter Health 08/2017 to 03/2020

Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment. May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security

Troubleshooting

Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.

•Within general guidelines, manages priorities based upon severity, workflow, and time constraints.

•Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems.

•Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.

•Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).

•Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed.

•Formulates service support efforts based on customer schedule needs.

•Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.

•Maintains confidentiality of all data.

Hardware

Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.

•Assists with analyzing and defining specifications for user computer/mobile device requirements.

•Configures and installs new hardware and upgrades to existing user system components.

•Ensures proper configuration and performance of installed computer/mobile devices.

•Coordinates installation of computer/mobile devices and peripherals with vendors.

•Assists with the accuracy and integrity of the asset control process.

Software

Performs installation of approved software on computer/mobile devices, following the standard procedures.

•Coordinates installation of computer/mobile device software with customers.

•Configures and installs software upgrades/fixes or patches.

System Maintenance

•Assists with evaluation, analysis and maintenance of computer/mobile devices. • Under direction and supervision, maintains the proper updates and OS patch configurations.

Data Entry Specialist Iron Mountain 10/2016 to 06/2017 Inputs new and updated data into customer inventories using the Safe keeper system.

•Manages the incoming data input process including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers and closing the work order. Verifies that all information is keyed accurately and in a timely manner

•Manage the internal move data input process including the keying of all information, electronically moving cartons to new locations, investigating and resolving exceptions and closing the work order

•Print & mail receipt acknowledgements, month end and quarter end customer requested reports

experience in office administration

•Assist customer service as needed

Technician, Intelliguard Security 02/2015 to 10/2016

• Install, Setup, and troubleshooting CCTV systems and Alarm systems For business and residential customers.

Cabling and setup of DVR systems and customer service and upgrading panels frame ware

Manager (computer Technician, Desktop Support )

High-Tech 08/2009 to 11/2013

•Responsible for design and installation of computer networking systems

•Troubleshooting a variety of computer issues

•Configuring computer network

•Install and configure operating system (O.S)

•Maintenance and support services for Internet and intranet system

•Installing and configuring new PCs, hardware and software.

•Improve problem-solving

•Monitor and maintain computer systems, servers, routers, local area networks and switches.

•Manage Employees Payroll

•Computer Maintenance

•Troubleshooting Networks

•Software installation and support

•Managed office Finances

Education

Bachelor of Arts: Information Technology & Computer Science (AL Mansour University College, 2007)

Certifications

Cisco Certified Network Associated ( CCNA) CSCO ID 13542389

Badge of completion CompTIA A+ On Ramp offered by CompTIA July/2016

(Certificate No: 6to9txyg8r43)

Contact this candidate