Front desk officer,receptionist, Customer care representative

EJIKE CHIDERA CATHERINE

**, ***** ******* ******, ******* ESTATE, SATELLITE TOWN, LAGOS

Tel: +234**********, 090********

Email: **************@*****.***

PROFILE:

A determined and resourceful personnel, committed to efficiency and continuous learning, focus with well developed team spirit.

JOB VALUE:

To add value and give my all in terms of skills to achieve the organization cooperate goals and objectives.

ACADEMIC QUALIFICATIONS:

Madonna University Okija, Anambra State 2014-2018

B.Sc. Business Administration

(2nd Class Upper Division)

Our Lady of Apostles (Private) 2009-2014

(Ogun State)

Senior School Certificate Examination (SSCE)

New World Academy Ojo Lagos 2003-2009

(First Leaving School Certificate)

PROFESSIONAL EXPERIENCE

2019-2020

CUSTOMER SERVICE REPRESENTATIVE

IKEJA ELECTRICITY DISTRIBUTION COMPANY, IKEJA, LAGOS

Maintaining a positive and empathetic and professional attitude towards customer.

Communicating with customers through various channels.

Keeping records of customer interactions, transaction, comments and complaints.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Acknowledging and resolving customer complaints.

Knowing the company products inside and out.

Responding promptly to customer inquiries.

2019

SALES REPRESENTATIVE

BEE BEE JUMP (SOLAR ENERGY)

Generating leads

Meeting and exceeding sales goals.

Understanding and promoting company programme.

Maintaining client’s records.

CERTIFICATION

2019-2020: NYSC Discharge certificate

2020: Chattered Institute of Personnel Management (CIPM in view)

SKILLS:

●Good knowledge of Microsoft office tools

●Proficient and cheerful with the use of the language of communication

●Ability to work with other employees perfectly

●Good time management

●Ability to work with little or no supervision

●Ability to pick up new skill set

●Excellent written and verbal communication skills

●Enthusiastic team player

●Sustainable flavour for social and business interactions

●Computer literate

INTEREST:

Reading and Traveling

REFEREES:

Available on Request

Contact this candidate