Employee Relations Resources Manager

ALVONA TAHIRAJ

* ***** ******, **** **** Philadelphia, PA 19123 445-***-**** ***************@*****.***

CAREER PROFILE

Highly motivated and resourceful professional with +15 years of experience specializing in human resources management, compliance management, communication strategies, administrative and business intelligence. Offering an array of proven skills and knowledge in transforming organizations into cost-efficient strategic entities and valued partners in attaining top-priority business goals. Inventive and foresight results-getter delivering quantifiable profitability through leveraging technology, process improvement, analytical reasoning, and technical skills. Track record of success implementing multi-faceted approaches in simultaneously managing a variety of teams and projects while exceeding all goals and deadlines in fast-paced, dynamic environments

PROFESSIONAL EXPERIENCE

ALC Tirana, Albania

Senior System and Administrative Officer Dec 2015-May 2018

Processed sensitive and confidential legal proceeding files for policy compliance, proper correspondence, and tracked the progress of over 2500 case files through the routing system and provided status reports and presentations to management and clients on regular basis

Prepared and reviewed over 1000 contracts with vendors and 3rd parties which resulted in 17% increase customer retention

Negotiated over 200 agreements and contracts and achieved over 3000 settlement agreements with clients, courts, and government agencies

Developed and implemented an integrated compliance and accounting strategy that maintained financial records as well legal contractual procedures that increased responsiveness, enhanced efficiency, and reduced costs by 12%

NEOFONE Tirana, Albania

Compliance Manager Mar 2014-Nov 2016

Assessed compliance risk, identified root cause, and developed corrective action plans to ensure effectiveness for over 10,000 items

Proactively identified areas of needed improvement by establishing quality controls, leveraging claim management systems, and designed techniques and procedures to exceed customer demands and avoid bureaucracy procedures

Formulated, modified and implemented over 600 contracts with national and international operators, government agencies ensuring compliance to regulations and legal processes achieving a 100% success rate because no cases resulted in late fees or penalties towards the firm

Initiated, developed, maintained, and revised policies and procedures for the operation of the compliance program to prevent illegal, unethical, or improper conduct that increased the reputation of the company and captured discrepancies before releasing documents outside of the firm

Health Insurance Institute Tirana, Albania

Human Resources Manager Dec 2005-Nov 2013

Established and led a firm-wide program for management, compensation and benefits packages, job performance recruitment, training, and career development for a staff of over 500 employees that maintained 100% employee retention and successfully promoted 87 workers

Prepared and monitored annual expenditures budget by implementing controls to minimize errors and created progressive analysis reports for general directors on the progress and development of human resources department

Reduced turnover by 16% by structuring talent acquisition and employee promotion strategies, programs, and policies such as areas of incentives, new employee orientation, the referral program, employee of the week initiative, as well as senior mentorships

Conducted direct recruiting, sourcing activities, phone and in-person interviews, which led to a 24% increase in staffing over 2 years

Ora Publishing House Tirana, Albania

Marketing Specialist and Assistant Editor July 2002-Oct 2005

Used web analytics to evaluate content performance, get insights into audience interests and preferences, and spot commercial opportunities

Drafted editorial policies and news publishing workflow to boost impact of the local and national media coverage which increased front page audience at 40% to 90,000 viewers per month

Created successful print and custom content division, producing revenue-generating supplements for key clients and major businesses

Produced layout, design, and editing of +10,000 books, newspapers, magazines and implemented initiatives to grow their online presence

EDUCATION

WEST CHESTER UNIVERSITY Aug.26.2018 - Present. West Chester, PA

Master of Arts in Communication Studies GPA. 4.0

KRISTAL UNIVERSITY Tirana, Albania

Bachelor of First Level in Law

Master of Arts in Social Sciences and Civil Rights

ALBANIAN UNIVERSITY Tirana, Albania

Master of Arts in Administrative Sciences

UNIVERSITY OF TIRANA Tirana, Albania

Bachelor and Master of Science in History and Geography

ADDITIONAL SKILLS AND EXPERIENCE

Computer Skills: Microsoft Office Suite, Adobe Photoshop and Illustrator, Project Professional 2010, Analytics, Client Support, HRM, HRIS

Technical Knowledge: Employee Relations, Talent Management, Recruiting, Performance Management, Risk Management, Internal Audit, Regulatory Compliance, Troubleshooting, Problem Solving, Leadership and Development Coaching, Process Improvement, Benefits Strategy, Sales Force Development, Cross Functional Team Collaboration, Deal Negotiation, Pipeline Management, Presentations and Proposals

Awarded Projects: Media Training in Corporate Social Responsibility, UNDP Albania; Sumer School Global Advanced Flagship Course on Poverty, Equity and Health System, WHO, WBI, Semmelweist University, Budapest; Political Management, Council of Europe and Bulgarian School of Politic; Summer School in Public Health Policy, Economics and Management, Univ della Svizzera Italiana, Lugano; Social Security Coordination and Social Security Reforms, IPA, Turkey;

Languages: Proficient in English and Albanian, Advanced in Italian

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