Ms. Megha Dey

Mob:+971-********* (UAE)

E-mail: adjr4w@r.postjobfree.com

Objective: To utilize my knowledge and exposure efficiently to achieve both organizational and individual goals.

Highlights:

Vast experience in Medical Transcription (Mumbai, 15 years).

International work experience (UAE, 4 years).

Sound knowledge of Medical Coding (ICD and CPT).

Exposure to working under HIPAA compliance and JCAHO guidelines.

Well-equipped to work on all kinds of EMR/EHR.

Proficient in MS Office with typing speed of 70 wpm.

Well-adept in taking real-time dictations as well as handwritten notes from physicians.

Single, with sound mental and physical health.

Good stamina and capability to working in a high-paced busy hospital setup.

Quick learner, organized, multitasking, and able to work without supervision. Professional Experience:

[A] Thumbay Group (Thumbay Hospital [JCI accredited]/Thumbay Labs [CAP accredited)/Gulf Medical University - UAE) – 16th September 2015 to 21st October 2019 – Medical Secretary

Roles and Responsibilities:

Transcribe medical reports and other documents of patients from either a voice recording (Dictaphone) or handwritten notes from doctors with 100% accuracy and deliver it on time.

Maintain monthly reports/data/statistics.

Process monthly attendance for staff.

Work in tandem with Radiology and Laboratory department (including Histopathology) as well as coordinate with other departments as required.

Keep track of insurance forms, schedules, patient files, and office supplies.

Attend to patient grievances and provide effective solutions in consultation with the department heads.

Obtain and e-mail to appropriate parties, results of laboratory tests and medical reports.

Manage the schedule of appointments, making new appointments to best accommodate physicians and patients alike.

To answer calls, interact with patients and explain procedures, rights, responsibilities, etc.

Apart from those listed above, performing all other standard administrative and clerical duties.

[B] Blue Matrix Software Consultancy Pvt. Ltd. (Mumbai) – 5th December 2006 to 30th April 2015 - Senior Quality Analyst

Roles and Responsibilities:

As a team leader, one of the key functions is to maintain overall accuracy rate of 100% in all transcripts.

Impart training to the new employees.

To re-check transcription documents before final submission to assure quality is above 99%.

To interact with clients, vendors on quality and TAT related issues.

To assist Operations in querying/replying mails to clients on quality and steps taken to improvise the same.

To hold quality circle meetings and update the team on the client benchmark, targets to be achieved, and above all quality level required to be maintained.

To counsel editors and transcriptionists on one-to-one basis and solve their queries/doubts.

To escalate complaints/suggestions of editors/transcriptionists to the next line of authority.

To be highly flexible with regards to shifting to different hospital accounts as and when required.

To achieve and ensure targets are met by the team along the set standards of quality on a daily basis.

[C] Spryance India Pvt. Ltd. (Mumbai) – 1st September 2002 to 30th November 2006 - Independent Medical Transcriptionist/Direct Uploader Roles and Responsibilities:

To maintain TAT (turnaround time) and accuracy of transcripts at 100%.

To counsel other transcriptionists and solve their queries/doubts regarding hospital/client format/style.

To be flexible with regards to doing multiple hospital accounts as and when required.

[D] Infovision Software Pvt. Ltd. (Mumbai) – 8th December 1999 to 14th August 2002

– Proofer/Medical Transcriptionist

Roles and Responsibilities:

To transcribe and deliver reports maintaining quality and TAT.

To be flexible with regards to doing multiple accounts and multiple software platforms.

Achieving daily targets/productivity.

Shouldering the responsibility of account head and getting detailed knowledge about the account and imparting the same to the other team members.

Active member in quality circle meetings and providing suggestions on improving the quality and TAT of transcripts.

Academic Qualification:

Year Course Institute Class

1998 Graduation (B.Com) Mumbai University Second

1995 Higher Secondary (HSC) Maharashtra State Board First 1993 Secondary (SSC) Maharashtra State Board First Additional Qualification:

Obtained Certificate of Proficiency in Information and Systems Management with Distinction from Aptech, 24-Apr-1997.

Passed Network-Centered Curriculum from NIIT with A+ grade, 21-Jul-1999.

Received 6 months rigorous Medical Transcription training from Infovision Software Private Limited, Mumbai in 1999 by Transdat India Pvt. Ltd. Reference:

Dr. Kalpana Golani; Specialist Histopathologist; Thumbay Labs (former CABRI); Ajman

– UAE. Mob: +971-*********.

Prof. Eman Hassan Ibrahim; Assistant Professor; Gulf Medical University; Ajman –

UAE. Mob: +971-*********.

Dr. Rajendran Annath; COO; Blue Matrix Software Consultancy Pvt. Ltd.; Kamod Nagar, Nashik, Maharashtra, India 422009. Mob: +918*********. Personal Profile:

Name: Megha Dey

Marital Status: Single

Religion: Hindu

Nationality: Indian

Passport Number: M0844089

Visa Status: Employment Visa (UAE)

Languages known: English, Hindi, Urdu, Bengali, Marathi I hereby declare that the details furnished above are true and complete to the best of my knowledge.

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