KIARA MEJIAS

Oakland Park, FL *****, 954-***-****, adjr47@r.postjobfree.com, linkedin.com/in/kiara-mejias-ab5780b9

SUMMARY

Highly motivated professional with two years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with clients. Comfortable working independently as manager and leader and as a collaborative team member. Skilled and motivated to enhance customer loyalty with exceptional service. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

EDUCATION Years

Broward College • Davie, FL, AA Mass Communications May 2021

EXPERIENCE Years

Eyelash Extension Technician, Beauty Out-Lash, Oakland Park, FL 2017 - Present

● Focused on rapid service development.

● Meet all customer call guidelines including service levels, handle time and productivity.

● Actively listen to the customer’s vision and questions.

●Developing highly empathetic long-term client relationships, earning a reputation for exceeding service standard goals. Manage the logistics and bookings of clients per session.

Receptionist and Sales Associate, Bodytek Fitness, Pompano Beach, FL & Wilton Manors, FL 2018-2019

● Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.

●Established and maintained an effective referral program.

●Maintained accurate records using established Bodytek sales systems.

●Managed customers follow ups, complaints and rectified issues to complete satisfaction.

Hostess, P.F. Changs, Fort Lauderdale FL 2015-2018

●Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.

●Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

●Helped restaurant staff set up small and large events to coordinate smooth execution. Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.

Hostess, Dapur Asian Tapas Restaurant and Lounge, Fort Lauderdale FL 2015

Supported management by resolving customer service and food-related issues to maintain guest satisfaction.

●Arranged place settings with fresh tablecloths, tableware and flowers to beautify the table.

●Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

●Answered telephone to provide dining information and take party reservations.

SKILLS

●Social skills

●Customer buying trends

●Business management

●Social media management

●Customer service

●Team building

●Coordination

●Schedule mastery

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