Social Media Lean Six

Sudha Sathyanarayana

adjr3i@r.postjobfree.com

Cell No: +1-551-***-****

Career Objective:

Looking forward to strengthening and grow in my career in the area of E-commerce industry. I strongly believe, my ability to lead and eagerness to learn, tripled with my hard work will help me progress through a challenging cross-functional career in the industry

Work Experience:

Saris and Things Inc, USA Apr 2019- Dec 2020

Job Responsibilities: E-commerce Specialist

Daily Order processing, fulfilment, shipping and delivery with speed and accuracy through multiple channels Shopify, Amazon, eBay Walmart as well as phone and email orders.

In-Depth integration knowledge of the tools Channel Advisor, Shopify, Ship Station and other tools and Marketing sites.

Process dropship orders by coordinating with the vendors, follow up and maintain up to date data on Invoices and return credit process.

Create and Managing listings, optimizing product visibility, researching new opportunities, analyzing data and growing marketplace opportunities.

Manage day to day transactions and customer inquires via Ecommerce platforms (Amazon, Walmart, Ebay and New Egg)

Brainstorm ideas to build traffic & sales via the website (email marketing provider, e-commerce provider, etc)

Plan, define and implement product pages and functional improvements to improve product turnover.

Monitor key performance indicators on sale platforms and develop plans to improve results.

Prepares merchandise for ecommerce sales by creating displays, photos, and product descriptions and build product pages in support of new product launches.

Contributed efficiency and process improvements as needed with Strong verbal and written communication skills.

Microsoft India Pvt Ltd (Jan’15 till Oct’15)

Job responsibilities – HR Specialist

Responsible for addressing email queries from employees and managers regarding policies and processes.

Accountable for Performance Management process, including Mid-Year review and Annual Performance Review for the IMEA region. This involves ensuring a continuous discussion and regular feedback, resulting in consistent identification of pockets of talent and those of low performance create mid-course corrections when necessary.

Transitioned HR administration process to the operations team for IMEA region and developed KPIs and success measures and Master Service level agreement for effective service delivery

To ensure queries are responded to within the given TAT and ensuring the quality of response is high.

Drive excellent customer satisfaction through follow-up, efficient problem solving, responsiveness, and making exceptions if any required with the consultation of senior leaders.

Reviewing HR process and implementing lean six sigma if needed to ensure cost and time effectiveness in the process.

To work with countries and to do process and policy reengineering to ensure cost control is been established and to remove unwanted process steps which saves time and improves customer satisfaction and collecting legal approval and documenting the same if there is any inclusion or change in the policy.

Maintaining Personnel records of staff in all Human resource system.

Arranging Induction for New joiners and ensuring that they get the policy and process which we follow in Microsoft.

Coordinate with Recruiters and managers to get the job vacancy details and update in the Taleo recruitment tool and ensuring a detailed job description is been recorded.

Preparing and reviewing the FAQs and knowledge articles for HRs and managers frequently.

Ensuring the knowledge article is updated in the SharePoint on regular basis.

Conduct team meetings where training and doubts are cleared for HR.

Prepare daily dashboard regarding volume, TAT and VOC score for the queries and to work with the team to check the low VOC by doing RCA and training them in the same.

Effective project management and delivery of consistently high standard of work.

Responsible for HR Authorization processes for the tools like Taleo, success factors, SAP, CRM Dynamics, Knowledge management system (ITSM Platform and SharePoint), and HR web SharePoint.

To ensure access rights are given ensuring SOX controls are met.

Frequent interaction with TCS technical support to ensure the employee self-service portal and manager self-service portal is user friendly and to fix technical issues in the tools like self-service, Taleo, success factors, CRM Dynamics, SAP, and SharePoint.

Nokia India Private Limited (Feb’2010 till Dec’14)

Job responsibilities – HR Specialist

Responsible for Employee query management support for 84 locations across Nokia.

Supporting the HR process/policy/Tool related queries from employees through phone/email.

Reviewing the HR process and implementing lean six sigma if needed to ensure cost and time effectiveness in the process.

Transitioned country-specific queries from IMEA and Europe region - increased % query handled from Hub from 22% to 50%.

Internal trainer for processes to train the new joiners/ existing associates.

Managing HR Authorization end to end process for tools like Success factors, Taleo, Nvest, Serena case management tool, SAP, People Portal(Employee self-service, Manager self-service, HR self-service) Webi, InfoHRM, Knowledge management system (ITSM).

To attend internal and external SOX testing for HR authorization and to ensure we pass the entire test.

Working closely with TCS technical support if there are any tool issues and to create new roles (single/composite roles) in SAP based on business requirements.

Monthly monitoring of SAP access rights ensuring if there is internal movement or termination access is aligned/removed and to check if any unwanted access is not given to HRs.

Provided End-to-end solutions and complete ownership of processes and technologies.

Lead and worked on special assignments in HR tools and processes.

Doing UAT for all HR Implemented tools when new functionality is being introduced.

It was a transition period between Microsoft and Nokia due to the Microsoft acquisition. Nokia's job responsibilities continued to ensure that end-to-end support was given to employees of Nokia until the transition is over and have trained the New Nokia HR in the process which we handled.

Making new knowledge articles and training documents for New Nokia HRs and employees to ensure that their queries and policies are documented and addressed.

Ramco Systems (Apr ’08 till Apr’09)

Job responsibilities – Sr. Hr.Executive

SAP Post Implementation support in Personnel Administration, Organizational Management, and Payroll.

Worked on SAP Business Work Flow related to Employee Hiring including employee events such as when an employee is hired, or leaves the company, or is reassigned within the company.

PA- Hiring an Employee, Separation, Promotion, Change in Pay, Transfer, Demotion, DOJ Change, Rehire, Business Title Change.

Payroll- Monthly Payroll Inputs (i.e Shift Allowance, Transport Allowance, Relocation Allowance, Referral bonus, notice by out, and One-time Bonuses).

OM- Org Structure, Creating Position Details.

PA70 Actions- Transport, Shift, and Relocation Allowance.

Enterprise Portal i.e ESS and MSS.

Knowledge of Monthly work schedule for the employees

Worked extensively with Wage types and their valuation

SAP Reports- Adhoc Reports

Validating Dependents Updations in SAP.

Background Screening Verification for New Joiners.

Siemens information Processing Services Pvt Ltd., (Oct’06 to Jan’08)

Job Title: Officer Process

Worked on SAP Business Work Flow related to Employee Hiring including employee events such as when an employee is hired, or leaves the company, or is reassigned within the company.

Lead the client team to design the process of master data maintenance in SAP.

Streamlining of standard personnel actions in the SAP HR module.

The monthly work schedule for the employees

Configured various master data screens, action menus, and info type selection of menus.

Worked extensively with Wage types and their valuation.

Conducted brainstorming sessions with the management and super users and designed the Enterprise Structure, Personnel Structure, and Organizational structure and mapping them into SAP.

Being a team member of in support team had an active role in recruitment analysis and selection procedures, analysis of staffing status.

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