AHMED BEDAIR

DIGITAL TRANSFORMATION & INNOVATION CONSULTANT

Westland, MI 48186

+1-734-***-**** • adjr38@r.postjobfree.com

FREE/PRO-BONO NOT-FOR-PROFIT CONSULTING & ADVICE TO NON-PROFIT ORGANIZATIONS CAREER SUMMARY

• Problem Solver always finds the right solution to read organizational objectives or needs.

• Managed over 200 clients with their IT needs and requirements, successfully delivered more than 300 IT Projects related to Digital Transformation, Azure, Google Cloud, Amazon AWS, Google Workplace (Gsuite), ZOHO, QuickBooks, Servers infrastructure, Back and Recovery, storage solutions, Networking.

• Excellent experience in IT cloud integration projects.

• Excellent in solving IT technical issues and challenges, End-user issues, IP Telephony, Servers and Network. PROFICIENCY FORTE

Understanding/Business Need Analysis Cloud Infrastructure Pre-sales/RFP Management

Problem Identification Server/Storage Virtualization Pipeline & Forecast

Systems Development & Deployment Cybersecurity Sales Process Development

Digital Transformation Project Management Digital Marketing

Stakeholder Management Vendor Management CRM/Marketing Automation CORE COMPETENCIES

Servers Virtualization: Hyper-V, VMware

Infrastructure platforms: HPE Servers, HPE HCI Solutions

Storage: HPE, Dell EMC

Networking: Cisco, HPE, Aruba

Security: Kaspersky, Symantec

Firewall: Cisco, Sonicwall

Backup and Recovery: Veeam, Veritas

Operating Systems: Windows, MAC, IOS, Android

Other Apps: QuickBooks, eclinica, Payroll Tax, Microsoft Projects, Microsoft Visio

Microsoft Servers: Exchange, DNS, DHCP Domain Controller, Server OS

Cloud: Google, AWS, OFFICE 365, Zoho, Google workplace, Google Analytics, Google Ads

SEO: Technical SEO,

PROFESSIONAL EXPERIENCE

Cloud Converters, Westland, MI Apr 2020 – Present

Digital Transformation Consultant

Core Focus: provide integrated marketing and IT cloud solutions in one single platform giving them the ability to manage and monitor their complete IT infrastructure services and marketing services in one dashboard. Key Contributions:

Support Customers IT Infrastructure: Email System, End-user support, Network issues, IP telephone systems (Cloud and on Premises), Mobile Support (Mac and Android), Servers Issues, Network, Firewall, Router, etc.

Cloud Applications setup and integrations

Create, optimize, and manage the Website on WordPress, SEO, Technical SEO, WordPress Plugins.

Provide IT and Marketing consultation to SMB Customers. MAJOR OFFERINGS AND CONSULTING SERVICES

Startup:

Provide End to end solutions for startups and small and medium businesses, starting from identifying the right apps and tools to build a fully integrated cloud workplace and cost-effective integrated solutions. Technical/Enterprise Infrastructure:

Design Servers and Storage infrastructure, Workload, Virtualization, High Availability, and Disaster recovery executed key projects for enterprises: Saudi Re-Insurance, Solidarity Insurance, Ministry of Interior (SA), Emaar.

Help small and medium businesses transforming their workload on the cloud or a hybrid module.

Excellent in finding systems bottlenecks and issues regarding workload issues on storage and storage. Project Management:

Provide IT Project Management consulting, training, and management services covering digital Transformation, ERP, CRM, Helpdesk, Document Control Site Preparation, Disaster Recovery, and services availability. Successfully delivered more than 300 projects.

Sales and Marketing Services

Develop short-term and long-term sales strategies to leverage market opportunities.

Build a sales plan and manage the Sales Team (Training, Funnel, Pipeline, reports).

Chanel Sales Process understands how the sales process happens to IT Vendor, Distributors, and resellers and deal registration and discount levels.

Sizing Pricing, understand price impact factors such as the Bill of Quantities, support levels, and solutions upsizing

Purchase Process for customers and how they evaluate and how each position looks at things from their perspective.

Initiate a significant change in the performance culture, reporting, KPIs, and sales tools for clients.

Leverage social media to meet your business objectives and increase your online visibility and sales.

Help you with the SEO optimization and marketing-tech integration to attract more traffic and audience and thereby increase revenues.

Create compelling and attractive email campaigns, templates, and surveys, to maintain your current relationships with customers or form new ones. Optimize email marketing and email retention programs, and product data feed driven programs, including social media ads.

Bayanat Sudair, Saudi Arabia 2014 – April 2020

Country Projects Manager, Saudi Arabia

Core Focus: Managing Key Projects and Key Accounts Sales Key Contributions:

Manage Key Customers Enterprise projects.

Solve projects technical and non-technical issues.

Provide 3rd level technical support for complicated technical cases.

Help Customer customers in sizing the right solutions toward cloud or virtualization.

Design disaster recovery and high availability Virtualization projects.

Responsible for Developing a sales plan involving pipeline and efficiently managing the Sales Team and key Account managers for Key Customers to increase sales through doing presentations.

Successfully built relationships with IT Vendors Such as DELL, HPE, Cisco, Microsoft, and Vmware

Manage Pre-sales and RFP response process and tools to reduce time and effort to the response.

Design and provide consultation for Servers, Storage, Converged Systems, and Networking solutions.

Lead and manage the Marketing Team for Email Shots, Social Media, SEO, Web Sites, Events, Telesales. Conceptualize and manage multiplatform marketing campaigns.

Provide financial stewardship by managing Cash flow, Budget, Financial Statement, and P&L.

Maintain and manage contractual obligations with both customers and vendors while serving as an escalation point to manage service level agreements.

Drove adoption of a new strategy to drive customer satisfaction by improving case handling through effective helpdesk system.

Canadian Information Technology Solution Inc., Canada/Saudi Arabia 2007 – 2014 General Manager

Core Focus: Provided strategic leadership and grew a successful IT Company, developing the organization from scratch to a financially thriving and successful organization. Quickly established strategic foundations, brand positioning, strategic customer segmentation, and commercial approach.

Key Contributions:

Effectively implemented all systems, strategies, and processes in the company while managing all aspects of the company registration and legal compliances.

Developed the sales pipeline, delivering excellent revenue results within a competitive market.

Responsible for recruiting and training multi-faceted IT team, providing necessary resources, assigning tasks, setting schedules, solving challenging technical issues, improving service delivery, and driving operational excellence.

Have Demonstrated advanced team leadership skills in the role, with overall accountability for the management of the sales team, marketing team, finance team, and HR/Admin team.

Have Promoted the business virtually through the management of email campaigns, telesales, and marketing events.

We have developed strong, lasting relationships with major IT vendors, including HP, Cisco, VMware, Avaya, and Microsoft.

I have Managing the operations of the technical team.

Successfully acquired and progressively managed key clients including Emaar, Credit Suisse, Ministry of Interior, Ministry of Education and Saudi Re-Insurance, Acwa Power, Abu Nayyan Group, Dar Al Riyadh. EARLY PROFESSIONAL EXPERIENCE

El-Seif Engineering Contracting, Riyadh, Saudi Arabia 2003 – 2006 IT & Document Control Manager

Maintained overall accountability for the management of the IT department and the Document Control department

Successfully built IT Infrastructure for their Head office and their gulf branches.

Prepare IT infrastructure for New and ongoing projects.

Commended for achieving 70% process time savings through implementing automation and development of the IT infrastructure, Document Management Control System, and Request for Quotation System.

I created and executed project management strategies and budgets, which overachieved performance goals by 130%.

Diligently worked on achieving certification by ISO.

Instructed team members for their daily tasks, with oversight responsibility for leading project teams and programming teams and ensuring projects are delivered on time and within budget.

Served as a Member of the Committee for Quality Assurance and Company Manuals and Process.

Other areas of accountability included support of prequalification processes for clients, including Qatar, Saudi Aramco, and the Ministry of Foreign Affairs.

Directing team members in their daily roles, with senior accountability for leading project teams and programming teams

Other core areas of accountability included the support of prequalification processes for clients, including Qatar, Saudi Aramco, and the Ministry of Foreign Affairs.

New Horizons Computer Learning Center, Riyadh, Saudi Arabia 2001 – 2003 Microsoft & Security Trainer

Tasked with building the skills and expertise of trainees through the delivery of tailored development courses on Microsoft, ISA, Exchange, Active Directory, and Security

Utilized advanced communication and consultative skills in the role to ensure clients received an optimal level of training.

Successfully trained more than 2000 Students for Microsoft Products. EDUCATION

Bachelor of Science in Computer Science, 2005

Barrington University

Mobile, Alabama

TRAINING, CERTIFICATIONS, AND PROFESSIONAL DEVELOPMENT HP Professional (HPE Certified Professional), 2016 MCT (Microsoft Certified Trainer), 2002

Cisco Professional (Cisco Certified Network Associate), 2001 MCSE (Microsoft Certified Systems Engineer), 2001

VCP (VMWare Certified Professional)

SCP (Security Certified Professional)

TECHNICAL SKILLS

MS Office. ERP, CRM & EPM, Exchange, IP Telephony, Networking Cloud, Disaster Recovery, Backup, Replication, Availability, Virtualization, MS Project, HPE Networking, Cisco Networking, VOIP Solutions, Cloud Solution, Servers, Storage, Networking, Connectivity Solutions, CCTV ADDITIONAL DETAILS

Languages: Proficient in English, Arabic, and French Nationality: Canadian

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