Insurance English

Karan Gupta *

Karan Gupta

E-mail : adjr1b@r.postjobfree.com Phone : +91-880*******

Address: A-370 Shastri Nagar, Delhi-110052, India

Languages Spoken – English, Hindi, Italian.

Objective

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Work experience

Intercontinental Hotel Group (IHG) Dec 2017 – Nov 2020 Credit Coordinator

• Managing the companies Accounts Receivables from European Hotels.

• Building Relationship between hotels and the company by communicating with the hotels on a regular basis.

• Handling hotels queries and troubleshooting.

• Maintaining the debt status of the hotels and payment collections.

• Handling Multiple Project calls with the onshore clients.

• Acting as a bridge between the hotels and other departments of the company. Zahara Tours LLC Oct 2016 — Apr 2017

Tour Guide

Traveling with the Italian Tourists and handling large groups across the country of Sultanate of Oman. Guiding them about the historical and geographical details of the country. Explaining the in and outs of the country and demonstrating them the local places. Serving also to English clients on a few occasions. XL Catlin Insurance Services Pvt Ltd August 2015 — October 2016 Process Specialist

Prime resource for opening up of the insurance claims for losses in the Italy region. Translating the documents from Italian to English and to put the required information in the system for the opening of the new claim for further actions to be taken by the respective Claim Handlers. Serving also to the Benelux, Sweden and the Spain region. Performing the adhoc activities to a newly set up claim. Sending the Acknowledgement mails to the clients and the brokers in respect to the losses suffered. Training the newly formed team on the above mentioned activities. Karan Gupta 2

Daksh Concentrix Pvt Ltd August 2014 — July 2015

Lead- CRM Operations

Working for an Amsterdam based website that deals with Hotel Reservations. Handling customer queries on calls and emails in both Italian and English in regards to Hotels, Holiday Homes, Reservations, Prices etc.

Helping them make the necessary cancellations or modifications to their reservations and guiding them on how to make a new reservation.

Also served as the Floor Supervisor or the Second Line Agent and handled the tricky issues which the First Line Agents were unable to handle.

Performed Quality Analysis for the Italian calls handled by the rest of the Italian agents. Karan Gupta 3

Education

B.A Hons. Italian July 2011 — June 2015

Department of Germanic and Romance Studies, Delhi University Percentage Obtained - 60

12th 2010 — 2011

CBSE

Percentage Obtained - 69.8

10th 2008 — 2009

CBSE

Percentage Obtained - 78.2

Interests

Playing Cricket.

Watching Wrestling.

Listening to Music.

Traveling.

Hanging Out with friends.

Meeting new people.

References

References available upon request.

Contact this candidate