Quality Analyst
Resume:
RONDA SIMPSON
Plano, TX 75023
Email: adjr0k@r.postjobfree.com
Skills and Knowledge
Considerable knowledge and understanding of TOAD, SQL & Excel.
Expert knowledge of MS Office.
ServiceNow and Visio applications user.
Oracle Human Capital Management, Oracle Purchasing, ADP and Kronos Applications user & ERP support.
SDLC – Waterfall and Agile Methodology
Ability to “Think outside the box”, analyze data, create comprehensive strategies and implement change.
Six Sigma Yellow Belt Certified.
Education
M.S., INDUSTRIAL OPERATIONS, Lawrence Technological University, Southfield, MI
B.A., PUBLIC ADMINISTRATION, Madonna University, Livonia, MI
Relevant Experience
Senior Oracle Application Technical Specialist April 2013 – April 2019
GM Financial, Arlington, TX
Provided application second tier support for Oracle EBS Human Resources ERP to include Manager/Employee Self Service, Performance Management and Oracle Advanced Benefits.
Created business functional requirements documents, use cases, data crosswalks, and conceptual diagrams to communicate and document requirements to the customer.
Developed and documented proof of concept solutions.
Implemented business software and provide systems administration setup and configurations.
Designed and created production and ad hoc reports (Toad, SQL, Excel).
Performed QA testing for Oracle HR and AP modules testing functional/technical requirements, interfaces, writing test plans, test cases and manual test scripts.
Supported User Acceptance testing for upgrades, enhancements & implementations.
Provided tier two support to the internal customer, for the annual Performance Management Process via telephone, online response and ServiceNow as tier one and tier two support. (High volume calls support)
Business Analyst October 2012 – March 2013
ProCom Services- McAfee Security, Plano, TX
Provided support for data verification of marketing leads.
Functional Team lead for database vendor merges process.
Responsible for the verification of team’s projects and pushing team to meet deadline goals.
Prepared daily, weekly and quarterly High-level reporting of team’s progress.
IT Application Management Analyst April 2011 – May 2012
HRMS NCH Corp, Irving, TX
Provided user support to International & Corporate Operating Units for Oracle HRMS.
Functional team leader for Oracle security project.
Functional project lead for testing of Oracle R12.1.3 implementation – HRMS (International).
Developed training documents and trained international users.
Senior Business Operations Analyst May 2001 – April 2011
William Beaumont Hospital, Royal Oak, MI
Defined business requirements and business cases for the implementation of business process changes.
Performed gap analysis and resolved discrepancies to meet customer requirements.
Interacted with staff and customers to research issues, resolve problems and enhance communication.
Administered and provided technical and functional support to Oracle Human Resources, Oracle Advanced Benefits, Oracle Employee Self Service, Oracle Manager Self Service, Oracle Supply Chain and Oracle Inventory ERP users.
Analyzed and evaluated the feasibility of product upgrades.
Responsible for testing, conducting application upgrades and patch evaluations including the development and communication of training materials for users of Oracle ERP applications.
Responsible for User Acceptance testing for upgrades, support & implementations.
Project lead and team member in multiple upgrades of Oracle ERP.
Experience with TOAD, SQL Plus and Oracle Reports in the resolution of technical and functional issues.
Supported ERP users of Oracle Purchasing, Inventory and Order Management Modules.
Trained and created documentation for Purchasing and Inventory departments in using Oracle.
Implemented Internet Procurement Catalog ordering process to expedite computer, furniture, and office supplies orders improving the procurement process.
Business Systems Specialist/Purchasing September 1995 – April 2001
City of Detroit, Detroit, MI
Analyzed and reviewed specifications to ensure clarity and comprehensibility.
Evaluated quotations to procure materials at the lowest cost consistent with the specifications.
Continuously researched market for new and alternative products to adopt, to improve efficiency.
Prepared budgetary information for data processing equipment & training.
Gathered business requirements, evaluated business process flows and mapped processes for ERP implementation.
Project Team member during Implementation of Oracle Supply Chain.
Developed training material and provided training & support for Oracle Purchasing Module.
Building Department Coordinator August 1993 – August 1995
Charter Township of Northville, Northville, MI
Supervised clerical staff and provided technical support for computer system.
Responsible for procurement of Office equipment, software support and services.
Prepared Bids and negotiated service contracts.
Prepared and evaluated department budget and performed a variety of quantitative analysis to assess department needs.
Prepared monthly and annual reports to the Board of Trustees and Federal government.
Created new procedures and policies for department operations.
Organized department activities established priorities and trained personnel.
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