Vanessa Griggs

Providence *****• adjr0c@r.postjobfree.com

• 732-***-**** • http://linkedin.com/in/vanessa-griggs-966a35194

Human Resources Assistant Profile

Accomplished Customer Service Professional with transferable experience in employee management, payroll, and human resource management and procedures. Utilizes process and program knowledge to design and implement improvements, facilitating increases in customer and employee satisfaction, boosting revenue, and promoting business growth. Adept at conflict resolution, able to manage multiple competing priorities while operating with grace under pressure.

Core Competencies

·Employee Training

·Culture Management

·Employee Relations

·Health & Safety Programs

·Leadership Development

·Organization Development

·Performance Management

·Workflow Management

·Customer Relations

Professional Experience

Advanced Clinical (Verily Brown COVID Project)-September 2020-Present

Assistant Site Lead

Accurately checks in patients for appointments. Provides excellent customer service while keeping patient traffic to a modest flow. Confirms identity and inputs patient information into a excel spreadsheet in timely manner.Performs reconciliation of species daily to ensure proper testing and data recordings. Trouble shoots patient log in issues independently. Assisted in the setup and operations of third testing site

Christopher Dodge House -September 2020

On-site Overnight Manager

Provided exceptional customer service skills when engaging guests at check in and meal service . Showed efficiency and excelled in time management when dealing with scheduling, reservations,cc payments and other various office tasks. Baked all breads, cookies,and breakfast items weekly need for operations.

Norwegian Cruise Lines – March 2013 to September 2020

Assistant Human Resource Operations Manager, November 2019 to September 2020

Keep track of all new hire and returner paperwork, including I9s, direct deposit, and tax forms. Check and validate all licensure, identification, and marine documents as Joiners board, to ensure all Coast Guard requirements are met. Enter and update all crew information in MAPS and Fidelio, including cabin numbers, home airport contact information, and relevant evaluations. Berth all crew in prospective cabins.

Financial Account Vacation Relief, July 2019 to October 2020

Supervised Assistants, including financial imbalance research and providing appropriate fixes and/or escalation as needed. Reconciled charging, including guest folios, house accounts, events, and charged pre-purchase packages. Ran credit card files through the Fexco system and checked out all guests after applying final payments to guest accounts. Uploaded voyage end backup documents into an online Quickbase system, in compliance with SOX practices.

Financial Account Assistant, July 2017 to July 2019

Collaborated with Guest Services to answer questions and concerns regarding accounts, utilizing Fexco Excel and Fidelio. Performed detailed daily audits for onboard revenue centers. Performed night audit functions, including delivery of guest folios and end of day procedures.

Food & Beverage Data Clerk, December 2016 to July 2017

Recorded all inventory movement and ensured accurate representation in preparation for randomized inventory audit requirements. Assisted in the invoicing of all new products. Performed data entry, comprising of vessel inventory par levels, creation and follow-up of internal requisitions, and audit reports. Regulate daily requisition of food and non-perishable items across the vessel with MarineX Change, or MXP. The program was also utilized to calculate daily food costs, maintain inventories, and ensure accurate ordering for all departments. Sent daily reports to Department Heads to ensure budget adherence.

Selected Contributions:

·Improved time management averages for daily task requirements through the creation and implementation of a new training system.

·Monitored and corrected employee hours in TAR; ensured employees stayed within Coast Guard regulations for overtime and related scheduling requirements, and submitting budget requests for payroll to Department Heads for approval.

Waiter, Position-Based Trainer, March 2013 to November 2016

Engaged in all outlets onboard the ship, ensuring company procedures and guidelines were met and going above and beyond to provide exceptional customer service. Trained new hires in the Micro ordering system and modules, involving company procedures, standards, and meal service requirements in all venues.

Blount Small Ship Adventures – Warren, RI

Stewardess, April 2011 to March 2013

Served guests, including light kitchen and bartending, and maintained high-quality standards of guest staterooms and public areas. Performed weekly inventory and maintained adequate storage of liquor and the food storeroom.

Selected Contributions:

·Drastically improved Guest Experience scores through the creation and implementation of new programs and entertainment for passengers.

Chili's Bar & Grill – Lincoln, RI

Training Captain, Shift Manager, February 2004 to April 2011

Onboarded, trained, and supervised employees, as well as weekly scheduling for a staff of 100. As Key Holder, performed the opening and closing of the restaurant, balancing cash drawers at shift change and customer complaint resolution.

Selected Contributions:

·Raised check averages through employee training of up-selling techniques.

Additional Experience at Houlihan's Bar & Grill as a Bartender & Server, as well as a Hospitality Teaching Assistant & Fellow at Johnson & Wales University.

Education

Bachelor of Arts in Food Marketing

Johnson & Wales University

Associates of Science in the Culinary Arts

Johnson & Wales University

Credentials

Serv Safe Sanitation

Serv Safe Alcohol

TIPS Alcohol Certification

Transportation Worker Identification Credential (TWIC)

Merchant Mariner Credential (MMC)

Contact this candidate