Front Office Manager
Resume:
CURRICULUM VITAE FOR MUKUHWA JACQUELINE TSITSI
Plot 123 Sector 3 Chiwamba road, Area 47 Lilongwe
adjr06@r.postjobfree.com/ adjr06@r.postjobfree.com
Personal Profile
Surname : MUKUHWA
Forename : JACQUELINE TSITSI
Gender : FEMALE
Date of Birth : 07 MARCH 1990
Nationality : ZIMBABWEAN
Marital Status : SINGLE
Religion : CHRISTIANITY
Language : ENGLISH AND SHONA
Email : adjr06@r.postjobfree.com
Cellphone : +265-***-***-***
PERSONAL ATTRIBUTES
I am a mature, positive and hardworking individual who always strives to achieve the highest standard possible, at any given task.
I can work very well under pressure.
I possess an excellent ability to motivate others therefore ensuring an excellent working environment for all members of the team to perform their bests.
I always pay attention to detail, have a zeal for problem solving and a drive to see things through to completion.
I am eager to learn, enjoy overcoming challenges and a genuine interest in Banking and Finance.
Working Experience
PLATINUM HOTELS & CONFERENCES
Housekeeping Manager
This department ensure the cleanliness of the hotel.
All rooms are shared among the room steward and room maid.
All the public areas and toilets are cleaned on time and are being constantly checked every thirty minutes.
Fumigation is constantly done especially when the hotel is not full.
Keeping stock of linen and all the products being used in the department.
Checking on the cleanliness of the rooms, corridors, conference rooms, public areas especially on the wall corners, roof corners, floor corners, changing of linen and placing of new clean ones and also that the garden is being done properly by the gardener.
Making sure we are ready and well prepared especially in the rooms in case of an unexpected check in.
Checking if the amenities are there as expected and placed according to hotel standards.
Writing of daily report which is submitted to the reception, report for amenities used by the department and the remainder and handover to the next team.
Front Office Manager
Heading the whole front office departing and ensuring we are working as a team.
Having a check list for every section in the department, thus reception, night auditor, switchboard operator,
porters, cleaners and reservation.
Every morning I had to check on the daily sales summary to which indicates the summary of all the cash received or payments made to the hotel previous day, the cash used, cheques
received and any transfers made in payment, the number of people staying in the hotel.
Double check to see if the system that the hotel in using is being followed systematically, everyone in the hotel is entered correctly, payments are being posted correctly and all the other adjustments necessary are done correctly and on time.
To make the debtor’s list correctly and submit to the accounts for payment follow up.
To make sure filing is being done correctly.
To attend to all the customers and guests at the hotel on time.
Helping them to whatever they need and taking to the management their grievances or complements.
Giving a daily report of all the front desk issues to the general as expected and accordingly.
Reservation Manager
Taking down the details for a Request for Quotation (RFQ), thus Name of the booker, email address, phone number, number of guests, package required, type of room etc.
Making the quotation, sending it through the email, recording the details in our system also so as to see the probable sales for each month.
Asking the booker for the mode of payment and explaining what should be done in order to ascertain their confirmed booking.
Reserving the booking in the system if it’s confirmed on the software called Hotelmaster.
Supervising my team efficiently.
MUTARE CITY COUNCIL
Auditor at Mutare City Council
(January 2013 to December 2013)
Auditing financial statements
Working with external auditors in auditing company financial statements.
Accommodation Checker
(June 2009 to November 2009)
Checking accommodation papers and ensuring payments of rates and supplementary charges to the council.
HOLIDAY INN MUTARE
Duration: January 2009-May 2009)
Front Office Department, Holiday Inn Hotel Mutare
Attending to guests and providing excellent service according to the standards of a 4 star hotel.
Checking them in by asking them to fill a form with their personal details for the company’s database.
Housekeeping Department, Holiday Inn Mutare.
Keeping the hotel clean to the 4 star hotel standards.
Using all the types of detergents required so as avoid any bacteria or disease.
Restaurant Department, Holiday Inn Mutare.
Serving guests their food on alarcart basis or buffet or room services.
Standing alert for customer’s agency.
Kitchen Department, Holiday Inn Mutare.
Cooking food according to the guests’ specifications.
Making sure of variety for customer’s good health and taste.
Accounts Department, Holiday Inn Mutare.
This cash in and out flow of money for the whole hotel.
The department where we see wether the company is making profit or loss.
Banking of all the money made by the hotel daily.
Payment of all the debts due the hotel on cash basis or RTGS basis.
ACADEMIC QUALIFICATIONS
Ordinary Level 2006
Subjects Grade
History B
Shona B
lntegrated Science B
English Language C
Mathematics C
Principles of Accounts C
Geography D
Biology D
Advanced Level 2008
Subjects Grade
Business Studies D
Accounting F
Mathematics F
Geography O
PROFESSIONAL QUALIFICATIONS
National Diploma in Banking and Finance January 2012 – November2014 – Mutare Polytechnic College
Subjects Grade
Business Communicate Credit
Principles Economics Credit
Financial Accounting 1 Credit
Management Credit
Quantitative Techniques Credit
Computer Applications Credit
Principles of Banking and Finance Credit
Entrepreneurship Skills Development Credit
Financial Management Credit
Research Methods Credit
Law of Banking Credit
Money and Capital Markets Credit
Foreign Exchange Management Credit
Applied Economics Credit
Financial Accounting Distinction
Practice of Banking Distinction
On The Job Training Distinction
National Certificate in Banking and Finance 2011
Subjects Grade
Fundamentals of Banking and Finance Pass
Basic Communication Credit
Basic Accounts Credit
Introduction to Law Credit
Business Mathematics and Statistics Credit
Commercial Practice Credit
Introduction to Computers Credit
National and Strategic Studies Credit
Certificate in Hospitality Studies May 2009 to May 2010 - Mutare Polytechnic College
Certificate in Computer Studies 2010–Manicaland World Links
National Diploma in Banking and Finance 2014 - Mutare PolyTechnic College
Hobbies and Interests
Expressing myself in writing
Practicing Recipes
Playing Basketball
References
The General Manager
Sudhanshu Tripathi
Platinum Hotel s and Conferences
P.O.Box 1092, Lilongwe
MALAWI
Central Africa.
The General Manager
Mrs. S. Dube
Holiday Inn/Amber hotel
90 3rd Street
MUTARE
ZIMBABWE
+263 64431 / 60706
The Chief Auditor
Mrs. Musunzuru
City of Mutare
P. O. Box 910
MUTARE
ZIMBABWE
263 (020)64412
The Principal
Mutare Polytechnic
P. O. Box 640
MUTARE
ZIMBABWE
+263 (020) 63141
The Principal
Mr. S. Mutsongodza
First Class Academy
MUTARE
ZIMBABWE
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