Antoine l. Zachery

**** ******* **. ********, ** 30062.

adjqz2@r.postjobfree.com

678-***-****

Profile

Excellent Computer Skills

Leadership Capabilities

Motivated, Outgoing, Enthusiastic

Excellent Verbal Communicator and Team Player

Seeking a growth-oriented career utilizing communication skills, customer service, and sales support. Ability to resolve complaints and defuse sensitive issues with tact and professionalism.

Education

Virginia Randolph Community High School Richmond, VA

Business Program Certificate June 2011

National Career Readiness Certificate

Activities

Member Of the FBLA ( Future Business Leaders Of America), JAG ( Jobs For Americas Graduates)

Henrico High School Richmond, VA

High School Diploma June 2011

SPECIALTY: VIRGINIA BOARD OF EDUCATION

Career And Technical Education Seal On Diploma.

Employment History

Academy At Virginia Randolph

Richmond, VA

Office Clerk, 09/2010 – 06/2011

Greet parents and School Board Members, also worked as a form of customer service ( Directory) filing / Faxing of important school documentation, As well as relaying messages and Running errands for the Assistant Principal

McDonalds

Richmond, VA

Crew Member, 03/2012 –03/2013

Assists customers, perform cashier duties, maintain cleanliness, as well as prep, cut and serve food items. Help with the Upkeep of store products to insure net sales goals are met daily.

American Eagle Outfitters Seasonal Help

Richmond, VA

Sales Associate, 10/2011 – 01/2012

Assist customers, perform sales duties, maintain clothing, met daily sales goals requirements

Panera Bread

Richmond, Va

Line Professional, 6/2014 – 10/2015

Assist customers first prioirity( General Customer Service) perfrom cashier duties, Maintain Cleanliness,prep/Serve food,Unload trucks.

Dicks Sporting Goods

Richmond, VA

Sales Professional, 6/2015 – 12/2017

customers first priority ( General Customer Service) perfrom cashier duties, package /handling, loading/ unloading trucks and Inventory keep.

Hulu

Richmond, Va

Viewer Experience Advocate/Trainer, 2017 - 2018

customers first priority (call center customer service)

perform duties such as :

assist with trouble shooting, activating, deactivating, assisting guest with signing up and navigation through inbound as well as outbound calls. Also train new hires

Walmart

Chesterfield,Va 23112

Stocker 7/2016 - 9/2017

Stock Product, package /handling, loading/ unloading trucks,Inventory keep, and operate the forklift. also promoted to manage the remodel team.

Focus Brands 12/2018 - Current

Atlanta,GA 30342

Guest Relations Specialist / Trainer/Supervisor

assist with trouble shooting, activating, deactivating, assisting guest with signing up and navigation through inbound as well as outbound calls. Also train new hires, host interviews

Send escalations and correspondence to Franchise owners and Guest, as well as manage a case loads of 7 Brands.

Other Employment History (voluntary)

Boys and Girl Club

Central Office, Richmond, VA

Child Care Assistant, 2009-2010 School Year

●Assisted elementary children with homework

●Assisted staff with food preparation during meal times

Christmas Mother Foundation

Richmond,VA 11/2009 – 12/2010

●Assisted in the organizing of Goods and Produce

●assisted staff with food distribution

A heart for the Homeless

●assisted in food preparation and serving

●assisted in the distribution of the clothing for the homeless

References

Upon Request

Contact this candidate