Customer Service Executive Assistant

CHRISTINA NANTY

*******.*****@*****.*** c: +***.*717.3400 Building

#Al Raya Residence Saar Road 2511 Flat 31B

OBJECTIVE

I am talented, hardworking, highly organized, present-minded, I can multitask and work under pressure. Teamwork, Communication, dedication and hardworking, reliability, problem solving, creativity. QUALIFICATION SUMMARY

I am highly organized with serious attention to detail and impeccable interpersonal skills. With a drive to achieve and the ability to find solutions to complex problems, I strive to be an asset to any team. My experience spans a broad array of customer-oriented businesses, resulting in a keen ability to function under pressure and in a professional manner.

PROFESSIONAL EXPERIENCE

Credimax July 2020 – Sep 2020

Installation Part Time 48hrs weekly

Installation of new PAX Machine

Updating old credimax machines.

RBW Fintech Jan 2018- Present

Project Controller Full time 54hrs week

Arab Financial Services Project.

B-wallet merchant acquisition (First Digital Wallet in the Kingdom) REPO Rewards – First Digitized Loyalty Rewards system in Bahrain.

Preparation and coordination of the project plan.

Documentation and monitoring of progress.

Controlling change and recommending preventative action.

Monitoring adherence of project timeline with the decided schedule plan.

Generate weekly project reports and address them to the CEO.

Ensure delivery of the devices to the merchants.

Monthly KPI (key performance indicators) reporting.

Ensure projects comply with governance, project delivery processes, and project reporting standards.

Hire the right staff required for the job.

Resolve issues between management and employees

RBW Fintech- OMAN Jan 2018- Present

Cross-functional team – eFloos Project, OMAN Full time 54hrs week

Preparation and coordination of the project plan.

Documentation and monitoring of progress.

Monitoring adherence of project timeline with the decided schedule plan.

Monthly KPI (key performance indicators) reporting. RBW Fintech March 2017- Dec 2017

Executive Assistant Full time 54hrs week

Preparing financial statements, reports, memos, invoices letters, and other documents.

Answering phones and routing calls to the correct person or taking messages.

Handling bookkeeping tasks and maintaining the digital database of clients.

Filing and retrieving corporate records, documents, and reports.

Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.

Helping prepare for meetings.

Accurately recording minutes from meetings.

Using various software, including word processing, spreadsheets, databases, and presentation software.

Reading and analyzing incoming memos, submissions, and distributing them as needed.

Making travel arrangements for executives.

Performing office duties that include ordering supplies and managing a records database.

Provide general administrative support.

HR duties. Posting jobs on various mediums, shortlisting and screening the candidates to fit in the job description specified by management.

Craftzania Feb. 2016 – Mar. 2017

Store Manager Full time 54 hrs/week

Used upbeat personality and creative outlook to teaching kids and adults art workshops

Assisted art students in skill development to achieve project goals (painting, drawing, color mixing)

Used organizational skills, to create events and classes to increase sales for the store

Designed promotional material for store events and private events using Adobe Photoshop and Adobe Illustrator.

Responsible for managing cash flow and reconciling expenses and income at the end of each shift. Sarah/Yours London (ARG) Oct. 2015 – Feb. 2016

Assistant Manager Full time 54 hrs/week

Served as manager on each shift, giving oversight to other employees and ensuring high levels of customer satisfaction

Created detailed reports for the store budget and reported to the supervisor

Oversaw staffing matrix and creating coverages schedule for all employees in the store

Oversaw the client database and created a system for tracking specific needs and requests of each client. Jawad Group (COSTA COFFEE} May 2013 – Sep 2015

Full time 54 hrs/week

Barista

Cashier

M.O.D

Landmark Group (Splash) - Dubai Jan 2008 – Jan 2010 Full time 54hrs/week

Customer Service, Sales, and Cashier

Deliver excellent customer service with floor sales & assist customers with their purchases.

Assist merchandise manager with selecting apparel stocks.

Help design and construct monthly eye-catching windows display. EDUCATION

Aga Khan Nursery – 1986 to 1990

Aga Khan Primary School – 1990 to 2002

Curriculum of IGCSE

Aga Khan High School International – 2002 to 2006

The curriculum of IGCSE – Subjects: English, Kiswahili, Mathematics, Social Studies, Creative Arts, and Science. College

Georgia Institute of Technology, 2017

Write Professional Emails in English

Comtech Computer College, 2006

Studied basic computing with a focus on mastering Microsoft Office Suite Vera Beauty/Fashion Business Management College, 2007-2009 Studied Business Management and Fashion Design

TECHNICAL SUMMARY

• Adobe Photoshop

• Adobe Illustrator

• Microsoft Office

• Time Management

• Windows Operating System

• Email Professionalism

• Responsibilities of executive assistants

• Fashion Design/freehand pattern drafting

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