Customer Service Store Manager

Kokeeta Washington

**** ********* ** *** *******, Texas 77077

PHONE: 346-***-**** E-MAIL: adjqxg@r.postjobfree.com

SUMMARY

●30 years of managerial and merchandising experience exhibiting various fields of leadership and training

●Strong customer service and problem-solving skills with Vendor management experience

●Ability to supervise various teams and effectively manage multiple priorities.

●Excellent customer service skills, strong ability to see processes & projects to completion, as well as strong written & verbal communication skills.

PROFESSIONAL EXPERIENCE

Suncoast Resources, LLC

Carrier Dispatcher, 2019-2020

●Orchestrate orders from sales to proper carrier /received confirmation of order received

●Communicating to confirm all pull/ loading points are provided in time for loading

●Lead Meditator between carrier and sales to confirm loads are arrive at the proper time

●Managed various inbound and outbound calls and ensured efficient entry into the system.

●Organized all load orders by submitting all order on a daily basis: date, time, carrier

●Maintain up-to-date records, review logs to check for errors or violations, and monitor hours.

●Relay work orders, messages, and information to and from supervisor, driver, and customer

●Schedule and dispatch workers to appropriate locations according to orders customer request

●Other related task assigned by management

AFC Transportation, Houston TX

Dispatch Coordinator, 2018 – 2019

●Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios

●Confer with customers or supervising personnel in order to address questions, problems, and requests for service.

●Prepare daily work and run schedules.

●Oversee all communications within specifically assigned territories.

●Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.

●Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.

●Facilitate modern routing software in order to maintain, alter, and optimize delivery routes.

● Deliver effective communication and serve as the liaison between drivers and customers.

XL Parts, Houston, TX

Store Manager, 2016 - 2018

●Identify and evaluate new and existing market potential; establish strategy and develop plans to penetrate or enhance those markets.

●Achieve customer satisfaction to ensure prompt investigation of customer concerns and provide problem resolutions or referral to appropriate personnel. .

●Remain current on sales performance and provide sales reports as required.

●Increase sales volume through assemble and fill customer orders to be delivered within a 45minute window

● Foster close, cooperative relationships with peer leaders and other senior executives.

●Set expectation to ensure sales and productivity goals are met set by General Manager

●Day to day store operations, cash counts and deposits including store opening and closing duties

●Cores and defects; Shipping and receiving of merchandise; Inventory and cycle counts; Stocks and pulls parts

●Schedule contract drivers based on payroll hours and company business needs

●Keeps warehouse clean and provides a safe work environment

Comcast Cable, Inc. Houston TX.

Installation and Service Technician, 2015 - 2016

●Performs duties of CT1 through CT3, as needed.

●Analyzes operations and performance to assure operational efficiencies through productivity, QC, and customer satisfaction.

●Coordinates department responses to customer and department issues with a strong sense of urgency

●Works with other departments, as necessary, to maintain an in-depth technical knowledge of new technology being deployed.

●Ability to install all types of cable and run service calls to completion.

Diagnoses all types of signal faults.

●Ability to lift and carry up to 75 pounds, climb utility poles and drive long periods of time digging, crawling, stooping and standing

●Consistent exercise of independent judgment and discretion in matters of significance.

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Sintex Minerals & Services, Inc., Houston, TX

Coordinator, 2014 - 2015

●Interact with all internal and external customers to provide and process information in response to products and services

●Administer office services by implementing administrative systems, procedures and policies

●Administer orders, and other clerical duties as assigned

●Maintain all record keeping, providing metrics and status updates from start to finish

●Manage direct customer contact by telephone or via email

●Obtain and evaluate all relevant information to handle product and service inquiries

●Set up new customer or carrier accounts

Goodman Manufacturing, L.P., Houston, TX

Traffic Coordinator, 2006 – 2014

●Oversee the company's yard deliveries, coordinate and manage the most efficient loads to remain cost effective for the company

●Monitor driver’s daily logs for errors or violations; handle all the drivers’ locations.

●Handle identifying and evaluating any special needs for each load to ensure and promote compliance, among other duties.

●Strong experience with organization, and able to handle high amounts of stress.

●Detailed-oriented with excellent delivery management, organizational, & computer skills, determining priorities where work flow processes and deadlines are concerned

●Assisting traffic managers in organizing the flow of projects and campaigns, determining priorities where work flow processes and deadlines are concerned

JB Hunt, Houston, TX

Central Dispatcher/Coordinator, 2003 – 2006

●Direct contact with vendors/customers

●Prepared all documentation, package preparation, correspondence & supporting documentation

●Coordinated & monitored the status of deliveries

●Utilized exceptional leadership, communication, and relationship management skills in regards to managing a successful team

MANAGERIAL POSITIONS

●Burns/Pinkerton/Securitas

●Security Officer/Site Supervisor

●Paradise Landscaping

●Accountant/Office Manager

●XLParts/ Store Manager

EDUCATION

Northbrook High School - Houston, TX Diploma Received

Computer Skills: Microsoft Outlook, Office (Word, Power Point, Excel, Access), Mapic, AS400, Smartlogic & PKMS, Sage, SAP

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