Administrator
Resume:
Curriculum Vitae of
Alroy Williams
Contact Number: +27-79-695-****
Email : ************@*****.***
PERSONAL DETAILS
Date of Birth 22 June 1980
Nationality: South African
Gender: Male
Languages English, Afrikaans
EDUCATIONAL QUALIFICATIONS
Highest Qualification Business Management Course
School: Strandfontein Senior Secondary
Year 1998
TRAINING RECEIVED
NCA Training (National Credit Act )(ACT 34 2005)
Credit Management systems, EDCON + TFG Credit Policy
Effective Corporate Performance (Telephone Skills)
Transunion ITC, Experian & XDS
Fraud verification and authentication
Time management and people management
Facilitator (Trainer Course)
SAFPS (South African Fraud Prevention Services)
TFG I-Base Systems (Fraud Applications)
TFG Case Management Systems (Fraud)
OHASA (Occupational Health and Safety ACT)
First Aid Level 2
Advance Excel
Online Fraud Transactions
EMPLOYMENT HISTORY
Company Jet Stores (Westgate Mall)
Duration November 2004 - 2006
Position Stockroom Associate
Duties
Receiving & Capturing of stock
Scanning of individual stock
Reporting & Capturing defective stock
Daily admin of stock
Authorization for cashiers
Opening and locking of store
Reason for leaving Better Job Opportunity
Company Edgars Westgate Mall
Duration November 2006 – February 2008
Position Admin Clerk for Stockroom
Duties :
Pulling daily reports from system
Printing daily stock reports
Receiving & capturing of specialized stock
Liaising with specialized staff regarding available stock
Filing of stock room admin
Liaising with stock room manager regarding stock & admin file
Reporting weekly admin report to store manager
Assisting cash office staff on weekends (Saturdays)
Staff planning on a weekly basis
Reason for leaving Better Job opportunity
Company EDCON Financial services
Duration February 208 – December 2012
Position Client Service Consultant
Reference 073*-****** / 021-*******
Duties :
Dealing with customer and store queries telephonically or electronically received
Log all queries on operating systems
Provide explanations on installment and interest charges enquiries
Block lost / stolen cards
Ensure that customer information is always updated on the data base
Generate and send statements as requested
Perform credit checks and verifications before account activations can be issued
Prepare account journals
Reason for leaving Moved to different business unit
Company EDCON Financial Services
Duration December 2012 – August 2013
Position Admin Assistant / 2nd in Charge
Duties
Generating reports for individual staff in the team
Capturing each individual report for each staff member on excel
Staff Planning for the month
Updating daily staff roster and compile a report for month end
Doing quality assessments checks on staff calls, inbound
Checking service level for call centre in terms of 80/20 slots
Liaising with team leader/s with regards to breaks roster
Checking account journals from client service department
Making sure that inbound calls after 18:00pm routed to JHB EDCON Financial Services
Training of new staff for client services department
Reason for leaving Retrenchment
Company TFG Financial Services
Duration October 2013 – July 2019
Position Forensics / Admin Analyst
Duties
Capturing of daily disputes on case management system and Excel
Emails to stores requesting information regarding dispute
Individual feedback on a daily basis to clients via SMS and email
Follow up with stores stats to admin department and line manager
Allocating of complete dispute to fraud analyst for investigation
Compiling of admin liable letters
Liable letter report sent to senior admin analyst and line manager for individual disputes to be removed from system
Ensuring admin liable letters are ready for postage and captured on system
Report end of day stats to senior admin analyst
Reason for leaving Family Reasons
REFERENCES
oSharm Davids (Team Leader : Edcon CS) - +27-82-296-****
oSean Le Bretton (Team Leader : TFG Forensics) - +27-71-383-****
oMichael Acker (Line Manager : TFG Analyst) - +27-73-309-****
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