Jagadeeswara Rao Chalasani

adjqpz@r.postjobfree.com Phone +91-939*******

Vijayawada, Andhra Pradesh.

SUMMARY:

Top-ranked friendly sales manager with Nineteen years of experience recognized for contributions to record-setting sales experience recognized for contributions to record- setting sales ability to lead sales teams to achieve multimillion-dollar revenue gains. Well-versed in motivating team members, opening flood gates to exponential sales and revenue growth, and retaining customers. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Experienced, “fearless” cold-caller and expert presenter, negotiator and closer. Experienced in Collections & Recovery Strategic planning .Credentials include a Master’s degree.

EXPERIENCE

SENIOR MANAGER BUSINESS Edubridge Learning Pvt.Ltd 12/2019 – present HYDERABAD

Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the organisation objectives.

Planning training, coaching, development and motivation for team. Developing forecasts, financial objectives and business plans.

Manage performance and development of the team members.

Attract, retain and develop high potential employees properly using global, regional and local development opportunities.

Analyze and support financial impacts of management decisions providing constructive feedback.

Play an active role as a member of the local finance management team. Monitor and challenge Business Unit financial performance.

Monitoring trend of New Acquisitions, Renewals and Reference by a calling team of 10 members on daily basis.

Guiding Sales Manager in Market penetration and Placement head to crack Tie up with New Organisations for Team placements.

Personal visits to Major Corporate companies to Lead generation, Placement Tie-up and Lead generations.

Monitor and challenge Business Unit financial performance BUSINESS MANAGER- CENTER HEAD AAKASH Educational Services 09/2019 – 11/2019 HYDERABAD

Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the organisation objectives.

Provide strategic & operational direction and leadership to the Sales and Marketing teams

Provide leadership to the creation and execution of the annual Marketing and Sales plans to meet agreed product goals and revenues. Develop and maintain excellent relationships with Key partners.

Lead the development of Center-level forecasts for all BU marketed products (and pipeline product as relevant) (e.g. operating expense, revenue).

Assess and recommend opportunities to optimize brand growth and competitive edge. Oversee development of business cases for new business opportunities for the BU.

As a key stakeholder, manage, motivate, and develop the Sales and Marketing team for the BU by setting clear objectives, effective coaching, evaluation and feedback on performance

In collaboration with the Regional Branch head, Human Resources and all other relevant functional teams to set annual sales targets, annual incentives, and reviewing progress vs. target.

OPERATIONS cum BUSINESS DEV Zabeel International, UAE 05/2012 – 07/2019 DUBAI

Responsible for day-to-day operations, managing the organization’s HR, helping and creating organizational and program budgets.

Contributing to the development and implementation of organizational strategies, policies and practices.

Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.

Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Developing Telecalling Verbiage and Techniques for Inside sales team.

Handling Team of 30 members of Sales and Telecalling team.

Manage academic programming, Recruit, train, and oversee tutors. Develop and oversee Basic Skills curriculum and administration.

Develop and maintain positive working relationships with staff and administration, including administrators, and support staff.

Develop and maintain positive working relationships with staff, including admissions representatives, pre-collegiate partners, and other related outreach partners.

Responsible for closing the welkin’s during their first visit by clarifying their issues and there by gaining the confidence and gaining the references from them to develop the business growth with their satisfaction and winning their trust.

As a Business Development Manager I established and managed the business development and sales activities. Achieved short and long term business and financial objectives, which resulted increase in sales and market share maintaining the margin expectations of the region.

SENIOR EXECUTIVE – Credit & Collections VODAFONE

09/2008 – 01/2012

HYDERABAD

Handled Operations of Credit & Collections for the Enterprise segment in Andhra Pradesh.

Appointing of In-house Manpower and Agencies for Collections, Retention to ensure the minimum Cost with greater Value. Handled collection portfolio for ZERO to Infinite bucket portfolio.

Controlled Zero bucket, 30 + and 60+ Bucket flow Management to reduce the NPA portfolio.

Lead collection team of 75 members (3 Agencies) and Credit verification team of 45 members (2 Agencies). Strong communication and negotiation skills to drive down the logic of debt collection.

Monitoring the Existing Collection Process and Develop Process and Policy Strengthen and Maximize Revenue Collection. Support End to End Business operations, Proactively Address the Customer Issues.

Effective Management of Outsourced Operations, Training all Team members and Driving Customer Satisfaction Level.

Reducing the Bill printing Cost and Collection cost. Monitoring collections & recovery processes, devising and setting up new processes & procedure for improving collections & recovery time.

Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation.

Coordinating with the courier delivery agencies and provide the delivery report to the franchise and minimize the bill not delivered issues.

Follow-up the Cheque bounces. Controlling voluntary and involuntary churn with field visits.

Driving Pre barring data and follow-up for 100% un-barring and collections. Maintaining good relationship with CUG Accounts.

Managing revenue from high end and mid end customers through relationship enhancement.

CREDITS ::

Ensuring the On Boarding activities like Proper Address Verification, Order Entry, Fixing of Credit Limit, monitoring usage.

Ensuring the Proper Training to the Channel (Distributors) on Postpaid Acquisition Process which leads to decrease Negative CV percentage. ASSISTANT MANAGER – Retention cum Customer service RELIANCE Comm. 08/2007 – 09/2008

VIJAYAWADA

Initiated collecting ECS / SI and Deposit to reduce the Non payers %.

Functioned as the part of the team which was involved in VAS up selling for NEW connections during verification to increase the revenue from New Acquisitions.

Organizing various training programme for Channel Partners & Frontline teams on new products and processes.

Proactive Follow up on 0-30 Bucket to ensure the flow to next buckets will be below 2%.

Offering various Retention Tools to the customers to ensure the customer stays in network and increase the ARPU.

Visiting Key clients to ensure that the unresolved Service is resolved and building rapport to increase the Revenue by doing up selling and up gradations.

Analysing the customer behavior during the life time in the network to design the products to cater the customer requirement.

Noteworthy Contributions:

Proficient in handling a team of 18+ collection Executives.

Ensuring retention of VIP customers (High ARPU Customers) by immediate providing quality & timely services in coordinating with Circle Team.

Highest bill cycle efficiency and lowest Bad debts in the Circle. Lowest Bill Printing and lowest Collection cost in the Circle.

Best Credit parameter Branch in the circle.

Liaised with different departments for receiving the application forms from respective channels.

Stellar role in auditing the applications by checking the Customer / Company name, Photo proof, Signature proof, Address proof, Rental, Plan details, Credentials (Turn over, Profit & loss statement), Certificates (Registration, incorporation), MOA, MOU and link documents.

TEAM LEADER – SERVICE PROVISIONING BHARTI AIRTEL

05/2004 – 08/2007 VIJAYAWADA

Joined as Acquisition Team Leader under Adecco Rolls Promoted to Team Leader for Customer Care Division under Adecco Rolls. Promoted to Risk & Credits Team Leader under Adecco Rolls.

Effectively and efficiently handled Retentions & Relations for the entire Vijayawada Cluster (5 Districts) as well as enforced policies relevant to the operational requirements for retention of subscribers for the locations.

Pioneered in streamlining process periodically, identifying areas where scope of improvement is definite. Functioned as Single Point of Contact for any query related to the process across all the locations from the Hub as well as managed a direct team of 6 executives of the locations in the cluster.

Assured that churn as a percentage to the postpaid active base is less than the identified limit each month. Developed relationship with the existing corporate and individual subscriber as well as conducted service camps at subscriber place for their easy reach and satisfaction of the subscribers.

Played a pivotal role in studying customers credit profile and assigning Credit Limit to Subscriber (Individual's & Corporate).Executed Fraud Management, Document Verification as well as visited subscribers that applied for 5 or more than 5 connections (SME).

Interaction with Credit Verification Agencies. Instrumental in preparing MIS reports on a daily, weekly and monthly basis.

PROJECT LEADER Aditya Birla Group

03/2001 – 06/2003 RAIPUR

SOFTWARE ENGINEER APTECH

10/1998 – 06/2000 VIJAYAWADA

SOFTWARE ENGINEER Software Solution Integrated Ltd 07/1996 – 08/1998 CHENNAI

EDUCATION PG -Master of Computer Applications

1998 – 2001 BHARATHIDASAN UNIVERSITY

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