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Customer Care Project

Location:
Hyderabad, Telangana, India
Posted:
January 27, 2021

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Resume:

Profile Summary:

Overall ** years finance domain experience in IT industry using ERP systems (Oracle PeopleSoft)

* ****** ********** ********** ** managing S/4HANA Implementation project at Deloitte India

6 years Sr. Consultant - PMO Operations experience at Tech Mahindra Ltd

5 years SME experience in Russell Investments project at Tech Mahindra Ltd

6 months experience in software licensing project at CA Technologies

Functional Skills:

Worked on SAP Finance area (Assets Account, Bank Account, Accounts Payable and Receivable)

Hands on experience in ECC & S/4HANA 1709 Support projects

Hands on experience in FI/CO configuration & customization

Worked extensively on Oracle PeopleSoft for all O2C & P2P business processes.

Academic Summary:

B.Com (Financial Accounting) from Osmania University in the year 2008

Technical Skills:

Microsoft Office 365

SAP Certified Application Associate - Financial Accounting with SAP ERP 6.0 EhP7

SAP Certified Application Associate - Central Finance in SAP S/4HANA

Trained on SAP FI/CO concepts at Trove Academy, Hyderabad

Professional Experience:

Organization

Job Title

Duration

Deloitte India, Hyderabad

SAP Consultant – Risk Advisory

April’20 to Dec’20

Tech Mahindra Ltd, Hyderabad

Sr. Consultant – PMO Operations

April’14 to March’20

SME – Russell Investments, ANZ

April’09 to March’14

CA Technologies, Hyderabad

Customer Care Assistant

Sept’09 to March’09

Project Summary:

PROJECT TYPE

SAP S/4HANA Greenfield Implementation

Clients

NMDC at Deloitte India

Industry

Public sector mineral producer

Roles and Responsibilities:

Performed project management role for SAP S/4 1709 greenfield implementation project

Periodically review Steering Committee report to identify gaps to highlight the risks

Tracking issues from all phases of the project from project initiation to project closure

Report risks to ensure deliverables are met as per project scope and deadlines

Project Summary:

PROJECT TYPE

Multiple ERP (SAP & Oracle) projects

Clients

Middle East accounts at Tech Mahindra

Industries

BFSI, Oil & Gas, Manufacturing, Automobile

Roles and Responsibilities:

6-years Sr. Consultant – PMO Operations experience for BFSI accounts at Tech Mahindra Ltd

Extensively worked on ERP PeopleSoft systems for customer invoicing & vendor payments

Proven track record in managing ERP software projects for major middle east clients

Worked on efforts estimations, contract management and resource fulfillment

Interacted with various internal support functions to resolve the project issues

Expertized on all O2C & P2P processes

Supported in PDD, DSO, collections at IBU level closure

Supported in external/internal audits in providing required supporting evidences for closure

Performed UAT for new change requests to bring process improvements on PeopleSoft

Project Summary:

PROJECT TYPE

Superannuation fund administration

Clients

Russell Investments ANZ at Tech Mahindra

Industries

BFSI - Banking, financial services and insurance

Roles and Responsibilities:

Delivered superannuation fund administration services to 30 master & corporate funds

Managed financial tickets of A/R support project and onsite client relations from offshore

Performed A/R posting of employer contributions as per the remittance

Documented SOP guidelines, process maps, imparted training, managed a team of 15 FTs

Banking the payments received through cheque, EFT, bill pay and clearing houses

Performed weekly/monthly RCA analysis for the errors identified

Successfully completed transition of A/R & GLI - Underwriting projects at Sydney, Australia

Managed specific incidents on JIRA tool, worked on Lotus Notes for all project activities

Attended weekly client meetings to discuss on project issues to seek client feedback

Project Summary:

PROJECT TYPE

Software Licensing

Clients

Worldwide clients at CA Technologies

Industries

Multiple industries

Roles and Responsibilities:

Worked for Software licensing project for Servers and clients on 6 months contract

Resolved support tickets for all licensing related issues within SLA

Tracking inventory of Sales orders to issue licenses as per users count

Troubleshooting in fixing complicated licensing errors by taking remote sessions

Achievements:

Promoted from Sr. analyst to SME role in the year 2012 at Tech Mahindra Ltd

Received POB award for “Smooth application transition” at Tech Mahindra Ltd

Received POB award for “Trend setter in achieving 99% quality” at Tech Mahindra Ltd

Personal details:

Father’s Name : Late, Taher Ahmed (ARTIST) President of India Gold Medal Awardee

Date of Birth : 09th February 1983

Passport # : R5295118

Native place : Hyderabad, Telangana



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