MAHERO PAULINE ASUNA

P.O. Box *****- ***** Nairobi Phone: +254-*********. Email: adjqkx@r.postjobfree.com

PROFILE:

I am an outgoing yet professional person with excellent communication skills. I have spent the past five years working with customers face to face and over the telephone, providing support and services to them. I take pride in my work and I like to ensure that I provide the best service I can to customers as this is how I would like to be treated.

I am very efficient, I like to do many tasks and do not like to sit and wait for jobs, I like to work in a high pressure environment as I feel this challenges my own skills and experiences. I am organized, have a good telephone manner and feel that my overall administration skills are good.

PERSONAL DETAILS

Date of Birth: 1st June 1991

Marital Status: Single

Nationality: Kenyan

Religion: Christian

Language: English and Swahili

EDUCATIONAL BACKGROUND

•Certificate in short course in food production Pastry and Bakery, International Hotel and Tourism Institute (IHTI), September 2012-October 2012

•Certificate in Computer Packages and secretariat, Valley Business school, (part-time) January 2012- April 2012

•Certificate in Front Office Operations, International Hotel and Tourism Institute (IHTI), May 2010-March 2011

• Kenya Certificate of Secondary Education, St. Cecilia Girls ‘High School Mautuma 2006-2009

•Kenya Certificate of Primary Education, Riruta HGM primary school 2005

PROFESSIONAL TRAINING:

2011 February-May 2011--Desmond Tutu Guest House

•Housekeeping department

•Laundry Department

•Stores Department

•Front Office Department

WORK EXPERIENCE

April 2020-June-2020

M-PESA shop attendant (part-time)

Duties and Responsibilities

Attending to M-PESA customers.

Maintaining daily banking transactions.

Registering new customers to the Safaricom service.

Maintaining and balancing the M-PESA account.

Maintaining the cashbook.

Daily maintenance of the shop including cleaning / wiping dust etc.

Attending to all incoming calls and handling caller’s inquiries and maintaining record of enquiries made.

Providing miscellaneous support services aimed at ensuring efficiency etc.

January 2020-February 2020: Likki Foods

Head Waitress

Duties and responsibilities

Receiving & welcoming guest

Check in/out guests into organization information system & maintain proper record for organization clients

Ensure good Guest Relation for positive image of the organization.

Co-ordinate with other organization departments for efficient service delivery to customers.

Compile daily operations reports

Offer other customer services as it may be requested by customers; carry out other tasks as it may be assigned by head of department.

November 2019- December 2019: Freemal Enterprises Limited

M-PESA shop attendant (part-time)

Duties and Responsibilities

Attending to M-PESA customers.

Maintaining daily banking transactions.

Registering new customers to the Safaricom service.

Maintaining and balancing the M-PESA account.

Maintaining the cashbook.

Daily maintenance of the shop including cleaning / wiping dust etc.

Attending to all incoming calls and handling caller’s inquiries and maintaining record of enquiries made.

Providing miscellaneous support services aimed at ensuring efficiency etc.

August 2018- October 2019: Wonderland Foods and Catering Supplies

Waitress

Duties and responsibilities

Provide excellent customer service to everyone who visits the restaurant.

Take accurate food and drink orders and communicate order details to the kitchen staff as needed.

Up-sell any additional products when appropriate.

Serving food and drink orders to guests.

Check in with guests to make sure they are enjoying their meals and correct any problems.

Clearing away dirty plates, glassware, flatware and linens and clean tables after guests have finished.

Maintain a neat and clean dining area.

Roll silverware, set up food stations, and prep for the next shift.

Replenish condiment and napkin containers.

Deliver checks and process bill payments.

September 2015- June 2018: Red Carpet Restaurant and Lounge

Head waitress/Cashier/Store Keeper

Duties and responsibilities

Receive and welcome visitors to the organization

Checking with customers to ensure that they are enjoying their meal

Collecting payments from customers for the snacks bought

Removing dishes and glasses from tables or counters, and took them to kitchen for cleaning

Cleaning tables and/or counters after patrons have finished dining

Explaining how various menu items are prepared, describing ingredients and cooking methods

Preparing tables for meals, including setting up items such as linens, silverware, and glassware

Receive payments and present change to customers

Function as the host/hostess of the restaurant

Make reservations for customers

Receiving food checks from waiters or customers

Appeal to impatient or irritated customers, especially during rush hours

Managing the register, including all credit card and cash operations

Ensuring a balance of the register at the end of the shift or working period

Monitor and take inventory on regular basis to compile orders based on par levels or needs.

Maintain clear and organized records to ensure all reports and invoices are filed and stored properly.

Responsible for storage of both food & beverage and operational stock and verify all goods arrived as per the agreed purchase, delivery note and agreed quantity has been received.

Ensuring cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene regulations.

Conduct inventory audits to determine inventory levels and needs.

Adhere to all Health and Safety procedures particularly relating to food and beverage items.

September 2014- August 2015: Wonderland Foods and Catering Supplies

Waitress

Duties and responsibilities

Provide excellent customer service to everyone who visits the restaurant.

Take accurate food and drink orders and communicate order details to the kitchen staff as needed.

Up-sell any additional products when appropriate.

Serving food and drink orders to guests.

Check in with guests to make sure they are enjoying their meals and correct any problems.

Clearing away dirty plates, glassware, flatware and linens and clean tables after guests have finished.

Maintain a neat and clean dining area.

Roll silverware, set up food stations, and prep for the next shift.

Replenish condiment and napkin containers.

Deliver checks and process bill payments.

July 2012 – November 2012: Desmond Tutu Guest House

Reception/Cashier/reservationist

Duties and responsibilities

Receiving & welcoming guest

Provision of information, direction & other customer services (secretarial services, product knowledge, distribution of parcel, recording, filling, doing statistical work & data entry) as per guest inquiries

Check in/out guests into organization information system & maintain proper record for organization clients

Be responsible for all telephone calls (incoming/out-going) made and record all calls details appropriately.

Ensure good Guest Relation for positive image of the organization.

Co-ordinate with other organization departments for efficient service delivery to customers.

Regularly update the organization information data & do filling of documents & other secretarial services as directed by authority.

Maintain a register of front office properties, tools, documents and hand lost and found items to the security.

Reserve, allocates rooms correctly and manage front office tools & equipment.

Update record and other reservations on a daily basis, arrange transfer, & keep record of accordingly.

Compile daily operations reports and daily Front Office statistics as per organization activities.

Offer other customer services as it may be requested by customers; carry out other tasks as it may be assigned by the reporting officer or head of department.

March 2012 – June 2012: Upper hill Springs Restaurant

Waitress

Duties and Responsibilities

Provide excellent customer service to everyone who visits the restaurant.

Take accurate food and drink orders and communicate order details to the kitchen staff as needed.

Serving food and drink orders to guests.

Check in with guests to make sure they are enjoying their meals and correct any problems.

Clearing away dirty plates, glassware, flatware and linens and clean tables after guests have finished.

Maintain a neat and clean dining area.

Roll silverware, set up food stations, and prep for the next shift.

Replenish condiment and napkin containers

Deliver checks and process bill payments.

Taking a daily inventory of all the restaurant items

OTHER RELEVANT SKILLS

Excellent knowledge of current trends, systems and practices

Computer literate with good interpersonal skills, marketing/PR skills and good leadership skills

Excellent communication skills, achievement orientated, innovative, Assertive, strategic thinker

Ability to understand complex situations and analyse systematically to reach solutions

INTERESTS AND ACTIVITIES

Cooking

Reading, Writing

Sports – Walking, Exercise, Running, badminton

Music – Dancing and Listening

Traveling- site seeing and adventure

Socializing – Community work, Church Activities, Volunteer Work

REFEREES

Please feel free to contact any of the following to find out more about my work ethics and performance;

Clifford Biko Ngwalla

Chief Operating Officer

Wonderland Foods and Catering Supplies

072*******

adjqkx@r.postjobfree.com

Irene .M. Mutisya.

Managing Director

Irish Events and catering Limited

P.O BOX 329-00521

Nairobi

Tel. 072*******.

Christine Nduta Kariuki

Human resource manager

Reeds International

072*******

adjqkx@r.postjobfree.com

Contact this candidate