Customer Service Project
Resume:
AHAD TANVEER
PROJECT COORDINATOR
**** **** **** ********, ********, L6H7M2, CANADA
DETAILS
**** **** **** ********, ********, L6H7M2, Canada
adjqjk@r.postjobfree.com
LINKS
SKILLS
Fast Learner
Ability to Work in a Team
Ability to Work Under Pressure
Time Management
Adaptability
Customer Service
Communication Skills
Project Management
Microsoft Office Suite
Administration
Initiative and Problem-solving Abilities
MS Project
Zoho Projects
PMP
PROFILE
Dependable, self-motivated team player with demonstrated ability to meet deadlines in results-driven work environments with over 3 years of experience providing writing, editing, proofreading, and administrative services support. Spent over 2 years assisting on industrial automation and engineering projects.
EMPLOYMENT HISTORY
Project Coordinator at Avanceon, Lahore
June 2018 — December 2020
●Assisted project managers with the implementation of a new ‘Agile’ system.
●Worked on a custom power bi dashboard to help improve work transparency, efficiency and day-to-day tracking of projects.
●Resolved project and software related queries for team members.
●Helped project managers formulate, proofread and edit standard documents while also providing other general administrative support, enabling them to focus on high priority tasks.
●Prepared and updated standard project reports including status update, schedule, budget, and risks to name a few.
●Maintained active correspondence with internal staff to achieve accuracy and completeness of deliverables and helped them meet deadlines.
●Scheduled and organized team meetings and follow ups with clients. Prepared and distributed meeting agenda and recorded meeting minutes.
●Successfully processed contracts, work authorizations and purchase orders for various projects simultaneously.
●Assisted project managers in maintaining KPIs by giving timely updates on project schedules, spending and estimate to completion.
●Provided comprehensive calendar/schedule management keeping track of critical dates.
●Initiated project closing process and updated sales records and customer files in the repository for future projects.
●Prepared and helped executives formulate engaging presentations and documents using MS Office Products for real-time project reporting.
●Accompanied project managers on site visits and meetings when necessary.
Logistics Supervisor at David Jones, Sydney
October 2014 — May 2018
●Promoted to Logistics supervisor from Logistics Assistant in 10 months
●Alpha-tested and advised in the development of a new inventory management system.
●Reduced shipping cost by 15% through the consolidation of requested items.
●Conducted training sessions for the sales team on the new inventory system.
●Ensured timely arrangements for the promotional and seasonal stock
●Managed inventory issues, vendor defects, and shortages.
Business Development Executive at International Petrochemicals, Lahore
August 2012 — December 2013
●Added 5 clients to our company’s portfolio within the first quarter.
●Sold product worth USD23000 in the first month.
●Identified opportunities to cross-sell and partner with clients.
●Ensuring the timely movement of exported goods for international order fulfillment and increasing customer reach.
●Made arrangements for successful trade documents in particular, purchase order, tax document, invoice and shipping.
EDUCATION
MSc Marketing, University of New South Wales, Sydney
February 2014 — January 2015
COURSES
Project Management (PDUs), IT Heigths
January 2020 — March 2020
Volunteer Work,
February 2013 — February 2013
●Part of event management team for Avanceon's annual general meeting.
●Closely collaborated with event services to make arrangements for food, music and activities.
●Planned and coordinated domestic travel arrangements for event day.
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