Customer Service Manager

ALENA ADAME

*** ******* *** **** *****,ID *****

208-***-****·**********@*****.***

OBJECTIVE

Detail organized and ambitious Administrator with exceptional customer service and decision making skills . Strong work ethic, professional demeanor and great initiative.

EXPERIENCE

Chardonnay Assisted Living

Administrator in Training August 2013 to November 2020

Managed scheduling for staff to provide adequate care for the elderly.

Tracked and submitted employee time sheets to accounting department for payroll.

Controlled and managed document process by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policy and procedures.

Managed a team including training and task delegation.

Assessed residents before move in and facilitated move in.

Checked in monthly medications to ensure accuracy of medications received by the pharmacy.

Preformed annual updates of resident negotiated service agreements and care plans to ensure all necessary needs for residents are met.

DeSano Place Village

Caregiver/ House Manager November 2010 to August 2013

Worked to improve patient outlook and daily living through compassionate care.

Monitored vital signs and medication use documenting information on patient charts and communicated status updates to facility RN.

Planned and prepared nutritious meals and snacks to meet client dietary requirements.

Helped residents handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.

Engaged residents in physical and mental activities to sustain quality of llife.

Administered all necessary medications as directed by care plan.

Managed scheduling for staff to provide adequate care for the elderly.

EDUCATION AND CERTIFICATES

College of Southern Idaho, Twin Falls, ID

General Education Diploma

October 2020

Residential Care Facility Administrator License

November 2020

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