Danni Mackay

*** * ****** **, ****, Washington DC, 20024.

Tel: 571-***-****. Email: adjqex@r.postjobfree.com

Relevant Work Experience:

Oct 2017 - Present: Assistant General Manager/HR Manager at Kirwan’s on the Wharf

Promoted to Assistant General Manager to help in the opening of Samuel Becketts’ sister restaurant on the newly developed Wharf in SW DC. Kirwan’s is a fast paced gastro bar and restaurant.

Developed and honed skills in a number of areas to ensure complete knowledge of the business

Human Resource Management:

Source potential staff relative to business needs.

Conduct hiring interviews and exit interviews.

Devise training plans for new hires.

Conduct performance reviews.

Complete weekly scheduling of 80+ staff.

Listen to employees suggestions on how to make work more efficient and implement when possible.

Provide constant feedback to employees to help nurture a positive working relationship.

Teach staff about conflict management and how best to deal with unhappy guests.

Customer Service Management

Manage guest expectations to ensure the highest level of customer satisfaction.

Utilize negotiation skills when dealing with unhappy customers.

Develop best practices for staff to ensure all guests are receiving an enjoyable and uniform experience at the restaurant.

Train staff to identify and prioritize tasks on extremely busy shifts.

Event Management:

Organize events from conception to completion on a weekly basis.

Correspond with clients and potential clients through phone, email & face to face meetings to ensure the best event is provided.

Devise contracts to ensure the business and client have a clear understanding of the terms of the event.

Design event menus in conjunction with the Executive Chef and create clear pricing strategies.

Follow up with previous clients to ensure satisfaction and repeat business.

Financial Management

Complete weekly labour costs to ensure appropriate restaurant staffing levels.

Order stock in line with needs of business and source budget friendly deals.

Work directly with General Manager to discuss monthly cost of sales and develop action plans to improve operating results.

Run end of shift reports and analyse daily.

Marketing Management

Devise marketing strategies with the General Manager to best reach customer base.

Upload content to social media on a daily basis to ensure constant advertising for the business.

Evaluate previous social media output to best understand our customer base.

Monitor review sites and respond professionally where warranted.

Sept 2015 - Oct 2017: Manager at Samuel Beckett’s Irish Gastro Pub

Completed 12 month Trainee Assistant Manager program as part of J1 visa.

Trained in front of house operations, American service standards and day to day running of the business.

Fully trained in both MICROS and GPOS systems.

Promoted from server to manager after only 6 months in America due to strong work ethic and extensive knowledge of the hospitality industry.

Improved knowledge of American culture and service standards.

Promoted to Assistant General Manager of pre-opened, sister restaurant Kirwans on the Wharf.

Oct 2012 – Sept 2014: Bank official in the Financial Solutions Group AIB

Contacted clients through phone calls and letters to discuss arrears on their business loans and suggested ways to rectify same.

Built relationships with clients and ensured they received the highest level of customer service.

Restructured loans and devised strategies to ensure the best result was achieved for the bank.

Guided and mentored junior members on the team – Promoted to team lead after 4 months.

Education

Sept 2014 – Sept 2015: Master of Science Event Management

Main Subject Area 1: Tourism/Hospitality/Event Management

Main Subject Area 2: Business, Commerce and Management Studies

Sept 2011 – May 2012: Postgraduate Diploma Accountancy

Sept 2005 – June 2009: Bachelor of Science Honours Degree Tourism Marketing

Skills

Proficient in the use of Microsoft Office – including Word, Excel, Power Point & Access.

Customer focused and solution orientated.

Proven ability to identify and prioritize tasks.

Negotiation and Conflict Management skills.

Ability to perform well in a fast paced work environment.

Strong attention for detail with proven ability to quickly learn all aspects of positions.

Solid experience working with people from all cultures and backgrounds.

Excellent communication and interpersonal skills at all levels.

Solid experience working proactively in teams and leading teams, ensuring optimized and timely service.

Ability to work flexible hours and weekends.

Referees: Available on request

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