Customer Service Sales
Resume:
Shyleen
Cortez
Shyleen Cortez
Pomona, CA
*************@*****.***
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Skills
Proficient in Spanish, ability to work in teams, meet deadlines, extensive experience in organization and customer service. Ability to navigate technology. I am able to adapt easily and quickly to new surroundings and eager to learn new things. ㅡ
Experience
Dillards Department Store Co. / Lingerie Business selling Manager October 2019 -August 2020 Clovis, NM.
● Spearheaded marketing campaigns such as WACOAL’S Fit For The Cure bra fit event. This campaign successfully introduced new clientele and provided educational tools and awareness about breast cancer.
● Gathered competitive information and other market information regularly while collaborating with members of the sales and marketing team. This led to a 13% increase of monthly gross sales and exceeded goals for revenues and profit margins.
● Promoted operational excellence through visual merchandising, payroll management, inventory control, and delivering on operational standards.
● Supported all brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing).
● Supervised and coached a team of 5 staff members. Delegated each member 20+ tasks daily, while providing support and feedback to ensure that company goals are met.
Bright Horizons Child Care / Substitute teacher
December 2018 - July 2019, San Francisco, CA.
● Substitute teacher for infants to Pre-K
● Organize circular activities Infant & Toddler Care focused on children's individual growth and making choices One-on-one interactions to build relationships and important social skills
● Helped children with Language Development to encourage thinking, speaking, and comprehension Encouraged children to learn daily tasks and routines at each child's own pace
● Encouraged Daily Outdoor Experiences which included time outside to introduce new sights, sounds, smells, and textures.
● Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks. Madewell (J.crew)/ Sales Associate
October 2017-May 2018 San Francisco, CA.
● Demonstrate and explain clothing to customers
● Front casher
● Stylist
● Custom leather monogramer (working with machine)
● Stock
● Interior organizer
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Education
Leadership
Experience
San Francisco State University / B.A. in Communication Studies August 2015- May 2019, San Francisco, CA.
Alpha Gamma Delta- Delta PI
Member
● Participated in various philanthropic and educational events
● Contribute ideas during meetings and motivate members Goal
To obtain a full time job, gain work experience, and hone my skills in leadership, communication skills, public relations, and marketing.
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