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Customer Service Store Manager

Location:
Atlanta, GA
Posted:
January 26, 2021

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Resume:

SHERMAN POWELL

Atlanta, GA ***** 334-***-**** adjqdn@r.postjobfree.com

Professional Summary

Qualified, analytical and dependable professional with over 15 years of management experience in solving complex challenges while managing high-impact process change.

Results oriented achiever able to execute tasks autonomously and produce results.

Posses broad vision of interaction between process, systems and data, using MS Excel applications and the organization of skills to implement the vision.

Thrives in a fast paced environment and able to manage completing priorities with ease.

Qualifications

Dedicated to exceptional client support with an ability to cultivate positive rapport and nurture long lasting relationships by always offering service beyond expectation.

Welcoming interpersonal skills with a resilient capacity to relate to all levels of management, industry piers, and clientele.

Recognized and awarded for outstanding work ethic, integrity, thoroughness and commitment to corporate goals, creativity and professionalism.

Strong ability to work on multiple assignments under intense situations and consistently meets deadlines while maximizing profitability.

Work History

Store Manager, 05/2010 to Current

AutoZone LLC – EAST POINT, GA

Oversee receiving, display of incoming merchandise, meeting planned promotions deadlines and seasonal rotation for sales events.

Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency to an 80% mark.

Devise, deploy and monitor processes to boost long-term business success and increase profit levels exceeding 40%.

Deliver positive results by controlling monthly operation budgets and successful in generating $160,000+ monthly while limiting financial discrepancies.

Responsible for hiring, training and scheduling of all branch employees.

Manage all aspects of store operations, including organization, maintenance and purchasing functions.

Owner/Operator, 10/2006 to 05/2010

POWELL TAX SERVICE – Riverdale, GA

Trained clients on QuickBooks for ease in reporting.

Audited client financial records to determine tax liability.

Conducted tax reviews and compilations to identify potential exposure areas and provided suggestions.

Created financial plans for clients to serve as framework for organizing components of financial situations.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.

Financial Analyst, 08/2002 to 10/2006

SunTrust Banks – Atlanta, GA

Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.

Improved operational efficiency and cultivated cost reduction and increased productivity.

Administered accounts payable, conducted general ledger and bank reconciliations and prepared monthly sales and used tax returns.

Identified budget variances and recommended corrective actions, avoiding overruns and maintaining positive cash position.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

Bachelor of Science: Finance, 12/2000

TROY STATE UNIVERSITY - MONTGOMERY,AL

Member of Student Government Association

Associate of Science: Banking And Financial Support Services

Alabama State University - Montgomery, AL

Professional Skills & Training

Applications: Adobe Series, Microsoft Office (Word, Powerpoint, Excel, Access, Visio, Query), CenterVu, People Soft, OpenLink

Professional Training: Ethics & Diversity Training, The Extraordinary Leader, Management Skills for New Managers.



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