Alexander Giterman

Philadelphia, PA ***** Phone 267-***-**** Email: adjqd3@r.postjobfree.com Linked-In: linkedin.com/in/giterman

PROFESSIONAL SUMMARY

ISTQB certified software QA engineer with 12+ years of experience in quality assurance and testing of Client-Server, Desktop and Web Applications in IT, Telecom, and Healthcare industries. Feeling right at home, working in fast paced environments with tight deadlines, taking over complex agile projects, significantly improving their quality, and leading to timely deliveries. Iteration after iteration, project after project, reduced defect leakage ratios as high as 40% to 5%-10% leading to high customer satisfaction.

CORE COMPETENCIES

Agile Software Development Life Cycle (SDLC) and Scrum Methodology.

Software Test Life Cycle (STLC) and Defect/Bug Life Cycle.

Communication and Collaboration with On-Site/Remote/Off-Shore Agile Teams.

Software Test Plans (STP), Test Cases and Requirement Traceability Matrices (RTM).

Leading Defects Triages and Test Documentation Reviews.

Static Testing and Dynamic Testing (Hands-on) using Test Methodologies:

Test Techniques: Boundary Value Analysis, Equivalence Class Partitioning and State Transitioning.

Testing Salesforce (Force.com) applications written using Apex and Lightning Components/Visualforce.

Healthcare Software Testing: EMR, EHR, LIMS, HIPAA Conformance Testing.

Bugs and Incidents Reporting & Tracking (Azure DevOps & Bugzilla).

Creating Test Coverage and Defect Status KPI Reports and Dashboards (Azure DevOps & Excel).

Back-end (Database) Testing: SQL Queries and Stored Procedures.

Virtual Test Environments (VM-Ware & Azure).

Creating and facilitating User Acceptance Testing (UAT).

PROFESSIONAL EXPERIENCE

SOFTWARE QA ENGINEER BIODESIX SEP 2020 – PRESENT (CONTRACT)

SDLC Model: Agile - Scrum Framework

Bug Submitting & Tracking Tools: Azure DevOps

Collaboration Platforms and Tools: Microsoft Teams, WebEx, SharePoint, and Microsoft OneNote.

Project: Design and implementation of a new Laboratory Information Management System (LIMS) application, built on Salesforce platform using Apex and Lightning Web Components (LWC). The new SaaS LIMS manages and automates high volume sample accessioning and processing workflows including traceability documentation, report generation, barcoding, storage allocation, sample disposal, result validation and delivery for CAP, CLIA & ISO 13485 certified laboratories doing COVID-19 Antibody & PCR testing across the nation.

Duties & Responsibilities:

Taken part in Scrum Ceremonies: Sprint Planning, Backlog Grooming, Daily Scrum, Reviews and Retrospectives.

Collaborated closely and effectively with Scrum Master, Business Analyst, Developers and Stakeholders.

Created and maintained Test Plans, Test Cases and Test Data per current Sprint’s User Stories.

Built and maintained Iteration Backlog, Test Coverage and Defect Status Dashboards in Azure DevOps.

Performed Smoke, Integration, Sanity, Regression, End to End, GUI, Usability, Performance and Recovery testing.

Conducted HIPPA Compliance testing (Authentication, Authorization, Data Integrity, Security and Audit Trail).

Tested Security and Sharing Rules implementation at object, field, and record level for users at different positions.

Tested Custom Workflows, Custom Objects, Validation Rules, Fields, Page Layouts, Custom Tabs and List Views.

Tested Apex Data Loader operations: insert, update, and bulk import of data from a CSV file to custom objects.

Created and validated custom Matrix, Tabular, Summary and Joined Reports using various test data parameters.

Conducted thorough Pre-Deployment, Post Deployment testing, and helped Support with End-User Escalations.

Reported detailed Defects and tracked them using Azure DevOps, till resolution and/or closure.

Wrote and executed Quality Management System (QMS) E2E test documents stored on Veeva Vault CMS.

Worked with sensitive ePHI data in an audited environment, adhering to HIPPA Regulations.

SOFTWARE QA ENGINEER PHILLY INJURY DOCTORS SEP 2019 – SEP 2020 (CONTRACT)

SDLC Model: Agile - Scrum Framework

Bug Submitting & Tracking Tools: Azure DevOps

Collaboration Platforms and Tools: Microsoft Teams, SharePoint, and Microsoft OneNote

Project: Proprietary Electronic Health Record (EHR) Scaling, Modernization, Integration with a Web Patient Portal.

Duties & Responsibilities:

Collaborated closely with Product Owners, Developers, Business Analysts, Tech Support and Stakeholders.

Designed and ran Test Plans, Suites and Cases in Azure DevOps, based on use cases from User Stories.

Performed Smoke, Integration, Regression, Sanity, System, E2E, Regulatory Compliance and Negative testing.

Conducted functional testing of Web Services & APIs using SOAP and REST protocols using Soap UI.

Validated reports generated using Adobe and Microsoft Office Tools: Excel, Word, and PDF.

Used Azure DevOps for detailed defect logging and tracking.

Worked in unison with Developers on Bugs and Issues discovered during a Sprint/Iteration or in Production.

Generated and shared accurate and detailed Test Coverage and Defects Status Reports.

Defined and facilitated User Acceptance Testing with adequate exposure of the EHR System to expected events.

Conducted Pre-Deployment and Post-Deployment Testing, executing integrated system workflows.

SENIOR SOFTWARE QA ENGINEER & TECH LEAD NETFORMX JAN 2014 – JUL 2019 (FULL-TIME)

SDLC Model: Agile - Scrum Framework

Bug Submitting & Tracking Tools: Azure DevOps Server - formerly Team Foundation Server (TFS) or VSTS.

Working Tools: Log Tracer, DBComparer, Adminer, SQL Server Management Studio (SSMS)

Projects:

Sprint Business MPLS, PaaS and SaaS Advisor/Designer - MPLS, MNS, SIP, UC, and Wi-Fi designs validation, quoting, reporting and solution implementation on complex rule-based streamlined UI to minimize human error and improve lead to execution time.

Sprint Business Advisors integration with custom Salesforce.com applications (Apex and Lightning/Visualforce).

Duties & Responsibilities:

Acted as the key point of contact for all QA aspects of project releases, coordinating QA efforts.

Devised Test Objectives, Test Strategy, and Testing Metrics in collaboration with BAs, POs, and Dev Leads.

Conducted User Stories Requirements Analysis, planned, created, and ran Test Plans, Test Suites & Test Cases.

Monitored and reported Test Coverage and Test Results to Agile Team Members and Stakeholders.

Identified QA internal and external milestones, pre-requisites, dependencies, issues, and risks.

Panned and executed iterative and incremental functional & non-functional testing such as Smoke, Sanity, Regression, Conversion, Data Integrity, Usability, Performance, Ad hoc, System, E2E, and Exploratory Testing.

Identified, reconstructed, conducted root cause analysis, logged, and tracked bug life cycle in Azure DevOps.

Tested Integration with Customer Relationship Management Platform (CRM) Solutions.

Tested Salesforce standard objects (Campaign, Accounts, Contacts, Opportunity), custom objects, page layouts, fields validations and user access based on defined profile and permission sets on Sandbox environments.

Conducted Backend Testing by writing SQL queries, creating, and running Stored Procedures.

Generated and verified proposal reports: Bill of Material Report (BOM), Work Orders and Labor Cost Estimates.

GLOBAL ESCALATION (INCIDENT) MANAGER NETFORMX MAR 2012 – JAN 2014 (FULL-TIME)

Secondary responsibility - parallel to maintaining ownership of CRM and Collaboration Platforms QA projects.

Duties & Responsibilities:

Established and defined an escalation process (ITIL compliant) - Critical and Standard incident procedures.

Set roles, responsibilities, metrics, communication procedures, goals, SLA monitoring and compliance.

Conducted verification of escalations validity and prioritization according to: SLA, Impact + Urgency & Visibility.

Facilitated collaboration within the escalation (Dev & QA) team, leading to teamwork and accountability.

Reported and conducted analysis of Incident KPIs such as Time to Repair, SLA Compliance and Reoccurrence.

Participated in new customer SLA design and approval process.

Acted as a liaison between onsite R&D and offshore Tech Support and Management.

Provided analysis for corrective and preventive actions during “Retrospective” reviews.

SOFTWARE QA ENGINEER NETFORMX FEB 2009 – JAN 2014 (FULL-TIME)

SDLC Model: Waterfall

Bug Submitting & Tracking Tools: TFS (Visual Studio) 2010

Working Tools: MIB Browsers, Wireshark, SNMP Walk Recorders, DebugDiag, Procdump, Visio, XML editor

Projects:

Enterprise Auto Discovery (EAD) - SNMP/SSH/Telnet based network discovery.

Cisco Discovery Service (CDS) integration with Network Discovery and Salesforce (Force.com) application.

SharePoint On-Premises and Cloud-based Enterprise Content Management (ECM) API adapter integration.

Verizon MPLS & Century Link Quoting Designers integration with Salesforce (Force.com) application.

Duties & Responsibilities:

Created and maintained test documentation: Test Planning, Testing Strategy, Test Matrix and Test Summary.

Conducted verification and validation of technical requirements and their alignment with business requirements.

Planned and executed continuous, recursive testing using QA methodologies on Client and Server Side: Smoke, Sanity, Regression, System testing, UI, Compatibility, Conversion to/from XML, Data integrity, Load, Performance.

Built VM-Ware Server and localized virtual environments with variable parameters per specific test requirements.

Tested Integrated Cisco Reports: Quoting, Product Availability, Network Assessment, Lead Time and EOL.

Bug reporting and tracking throughout its lifecycle till resolution using Visual Studio (TFS).

Conducted bug reconstruction and root cause analysis prior to documenting new bugs in detail.

Tracked Quality Metrics throughout the SDLC, till exit criteria is met & customer acceptance achieved.

Facilitated QA process improvement, updated procedures, mentored and provided training to new hires.

SOFTWARE QA ENGINEER VOCALTEC FEB 2008 – FEB 2009 (FULL-TIME)

SDLC Model: Waterfall

Bug Submitting & Tracking Tools: Bugzilla

Working Tools: MS Office, .Net tools, MIB Browsers, Packet Sniffers (Wireshark and Fiddler), SIPP

Projects: Broadband Access Server (Multitenant Class 5 Soft Switch) System

Duties & Responsibilities:

Simulated Calls, Call Tracing, Call Waiting and other services using tools such as SIPP and Wireshark.

Created QA Artifacts: Test Strategy & Test Plan, Detailed Test Cases, Test Scripts, Traceability Matrix, Test Estimates, Progress reports for Test execution, various Defect, and Statistical Data Reports.

Executed Functional and Non-Functional Manual Testing as well as Semi-Automated Testing such as Smoke, Sanity, Integration, Migration, Performance, Load, Adhoc, UI and Regression Testing.

Worked and kept close verbal and written communication with PM, Developers, BA, and Stakeholders.

Logged detailed Bugs with clear reproducible steps (scenario), Actual Results and Expected Results.

Reported and tracked defect life cycle till resolution and fix verification using Bugzilla.

Tested detailed reports, generated using Microsoft Office Tools such as Excel, Word, PowerPoint and Visio.

Interworking with Billing, Conference, Voicemail & DNS Servers.

Leading Test Coverage and Defect/Bug Status Reviews throughout the SDLC.

Performed rigorous Pre-Deployment and Production Verification and Validation Testing.

TIER III TECH SUPPORT SOFAWARE JAN 2007 – FEB 2008 (FULL-TIME)

SDLC Model: Waterfall

Bug Submitting & Tracking Tools: Atlassian Jira

Working Tools: MS Office, Packet Sniffer (Wireshark and Fiddler)

Project: Check Point Safe@Office Unified Threat Management (UTM) appliances with subscription-based Firewall, Antivirus, Antispam, Web Filtering, reporting, VPN management, and Dynamic DNS.

Duties & Responsibilities:

Conducted remote configuration & integration of NGX firewalls with 3rd party hardware/software.

Troubleshooting, reconstructing, and resolving issues raised by customers (IT engineers and Resellers).

Firewall configuration, deployment, Policies and Rules, Network Traffic and VPN setup and debugging.

Replicated client's environment, finding bugs and workarounds in collaboration with QA and R&D.

Worked as part of a cross-functional (Dev, QA, and Tech Support) team during major releases.

Mitigation of customer frustration and drove Dev and QA to accountability using interpersonal skills.

Continuous Defect management in Atlassian Jira.

EDUCATION

FULL STACK DEVELOPER (ASP.NET) FEB 2017- FEB 2018 JOHN BRYCE COLLEGE

.Net Software Development, C# (Object-Oriented Programming), HTML, CSS, SQL Queries.

ISTQB FOUNDATION (CTFL) JUL 2011 - NOV 2011 SELF STUDY + FORMAL EXAMINATION

Principals of Software Quality Assurance, Test Process & Psychology, Quality Control, Test Methodologies, Black Box Testing, White Box Testing and Experience-Based Test Design Techniques (Error Guessing, Exploratory Testing and Attack Testing). Testing Tools, Test Artifacts STP, STD and ATP documentation. Requirement Analysis, Reviews and Static Analysis Tools. Test Management, Test Estimation and Test Planning.

ISTQB CERTIFICATION ID: #2007538

CHECKPOINT – SECURITY EXPERT MAR 2007 - MAY 2007 CHECKPOINT

Technical hands-on Security Training and Certification for Information Technology (IT) professionals.

Design and implementation of an advanced secure WLAN deployment, content inspection policies (Email, Antivirus & Web Filtering), IPsec Remote Access and Site-to-Site VPN.

CISCO NETWORK ADMINISTATOR – INTRO & ICND MAR 2006- JAN 2007 JOHN BRYCE COLLEGE

Cisco Certified Network Associate (CCNA) Certification training: OSI 7 Layer Model, LAN & WAN, Routing Protocols, Switching & VLAN, Access-Lists, Configuration & Troubleshooting of Cisco IOS Devices, VOIP, Sniffing, Wireless Security - Pap/Chap & Pix.

CCNA CERTIFICATION ID: CSCO11220316

SOFT SKILLS

Work Ethic Time Management Decision Making Communication Collaboration Team Player Organization Risk Assessment Critical Thinking Problem Solving Analytical Skills Conflict Management Critical Thinking Strategic Thinking Accountability Responsibility Self-Awareness Willingness to Learn Open Mindedness

Creativity Detail Oriented

LANGUAGES

Fully fluent and articulate in 3 languages: English, Russian and Hebrew.

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