Hiring and retaining, Property management, detail oriented, conflict m
Resume:
Samira Kiett
Philadelphia, PA 19142
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EXPERIENCE
Aramark / Univ. of PA. Steinberg Center Sept 2018 – June 2020
Philadelphia, PA Conference Service Manager
Construct Operating Budget for Multiple Departments; Participate in Annual Audit; Payroll; Inventory Count; Project Management, Oversee the Operations of Front Desk, Shuttle Services, Concierges, Retail Kiosk, Classroom Set-Up, Mail Services and Baggage; Creating Room Blocks and Guest Reservations; Classroom Bookings; Bill Reconciliation for Class Programs; Secure Payment for Room Reservations; Supplies Order; Maintain Partnership with Vendors, clients sister hotels and guest
Caesars Entertainment, Harrah’s Casino Sept 2014 – Sept 2018
Chester, PA Asst. Manager Front Services/EVS
Oversee operations of EVS/Valet department; Supervise 88 employees; Employee Engagement; Employee and Supervising Training and onboarding process; Scheduling; Budgeting; Ordering Supplies/ Inventory Count; Ensures fair treatment in accordance with Union Contract/Company Policies; Making sure all employees are providing A+ service. *PA Casino Employee Registration License
Wyndham Garden and Resorts Sept 2016 – Feb 2018
Essington, PA Manager/Night Auditor
Perform Night Audit; Run Audit Reports / Journal Entries; Reconciled Guest Billing and All Revenue; Communication with surrounding departments (i.e. Security, Housekeeping); Maintain Files; Check Guest In and Out; Knowledge of the city and the surrounding area; Perform any other job-related duties as assigned.
Caesars Entertainment, Showboat Casino May 2014 – Sept 2014
Atlantic City, NJ Hotel Operations Supervisor
Processing Credit Card Discrepancy, Occupancy Levels and Rate Variation Reports. Created Total Rewards Accounts. Communicate with Casino Marketing and Housekeeping; Maintain knowledge of hotel, community and special events; Handle customer problems/complaints; Coordinate the ordering and reconciliation of packages; Handle vehicle damage/theft complaints; Responsible continual training and ensure cleanliness of hotel lobby/entrance.
* NJ Casino Employee Registration License
EDUCATION
Real Estate U January 2020 - August 2020
On-line Sale agent Course 75/HRS
Temple University September 2011- May 2013
Philadelphia, PA B.A. Communications
Rowan Gloucester County College August 2009 – May 2011
Sewell, New Jersey A.S. Business Administration
SKILLS
Hiring and retaining, Property management, detail oriented, conflict management, Budgeting/Forecasting
SOFTWARE
Microsoft Office: Word, Excel, PowerPoint, Delphi, LMS, OPERA (PMS), Kronos, Quickbooks
REFERENCES UPON REQUEST
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