AMBAREESH NADH K G PILLAI, adjq9h@r.postjobfree.com, 602-***-**** (cell)

PROFESSIONAL SUMMARY:

Seasoned solutions-oriented QA/Validation professional with over 13+ years of demonstrated IT experience in Quality Assurance, Quality Control, Systems Analysis, Recruiting and Testing.

Multi-domain experience across Pharma & Medical Devices, Healthcare, Telecommunications, Financial, Banking, Legal, Education, Retail and Ecommerce.

Onshore-offshore software development team experience catering to global clients.

Ability to multi-task and co-ordinate cross-functional communication to resolve quality issues.

Ability to work independently and/or collaborate as part of large software development teams.

Excellent understanding of Traditional SDLC & Agile Testing Methodologies, and QA best practices.

Strong exposure and experience in HIPAA, HL-7 and HITECH standards and EMR/EHR technologies.

Adept at facilitating QA meetings, documenting and communicating meeting minutes including action items, owners and ETA to establish accountability and maintain testing team’s momentum.

Strong knowledge of Functional and Non-Functional testing, Black Box testing, Integration testing and Regression testing; sound background in Hardware and Software testing including but not limited to Configuration, Smoke, Database, System and Module/Component testing.

Extensive experience in reviewing and defining Test Strategy/Plans, creating/maintaining Test Cases, Test Scenarios, Test Scripts.

Developed stored procedures, T-SQL, functions, workflow and SQL queries against complex databases.

Experienced with Scripting Languages (JavaScript and VB Script)

significant experience in the quality assurance of Large Complex Web Applications, windows, Salesforce, mobile applications and Cloud-based applications

Actively involved in establishing and maintaining requirement to test traceability matrices and ensuring validation and coverage of all relevant requirements and scenarios.

Expertise in analyzing test results and proposing suggestions for defect resolution.

Sound experience mentoring and managing Quality Engineering members and reporting timely progress on project or quality risk status to Project Management.

Experience with a configurable Commercial- Off- The-Shelf (COTS) system implementation.

TECHNICAL SKILLS:

Testing tools

Microsoft Team Foundation server (TFS 2008/2010), Microsoft Test Professional - Test Manager, Bug tracking systems (Mantis), MS -Excel), Itracker, HP Quality Center, HP ALM, Seapine Test Track ALM, Bugzilla, JIRA, SpiraTest, Test Director, Selenium

Scripting Languages

JavaScript, VBScript, PHP

Database

MS SQL Server 2005/2008, MySQL, PL/SQL, Oracle EBS

Operating System

Windows XP/2003 Server/7.0/10.0/Linux/Mac

CERTIFICATIONS:

Certified Scrum Master (CSM), Scrum Alliance

Actively working towards American Society for Quality (ASQ) certification

Software-testing Online Certification conducted by System Domain Bangalore

EDUCATION:

M.Sc., IT, Bharathidasan University, Tamil Nadu, India, April 2003

B.Sc., Physics, Kerala University, Kerala, India, April 2000

PROFESSIONAL EXPERIENCE

QA Lead, MedImpact Healthcare Systems, Inc. San Diego, CA February 2020 till date

MedImpact Consumer Portal is envisioned to provide healthcare consumers/patients with a multi-channel solution to better manage MedImpact prescription benefits and needs. This common service platform is an evolutionally process requiring a staged implementation of services, features, end point terminals, and users.

Work Performed:

Co-ordinate and lead testing and issue resolution with development and test teams (onshore and offshore) and actively engage in all Agile/Scrum ceremonies.

Create test plan around pre-login and post-login test modules around the Consumer Portal.

Validate pre-login test scenarios around Login, Registration, Contact us and Disclaimer.

Validate post-login test scenarios around Drug Search, Formularies, Benefits, Claim and Pharmacy locator.

Validate REST API scenarios for AOR, Dependents, Accounts, Cash Card and Pricing flows.

Prepare Test Plan and Test Cases on SpiraTest and Prepare Test Reports out of JIRA.

Validate specific pre-login content using CMS.

Validate database flow on Member Registration, Dependents, AOR and Cash Card test modules.

Utilize various PL/SQL statements to store and retrieve data from database for testing.

Validate SSO flow for Kaiser users with MedImpact pharmacy benefits via the Consumer Portal.

Validate CMS updates from BCBS on Formularies, Evidence of Coverage, Step Therapy & AR.

Validate registration issue log investigation and performance testing using Splunk.

Utilize Jenkins for continuous integration and deployment into QA environment.

Configure sand Validate various site features on MedImpact-owned vs co-branded sites.

Perform Functional, Non-functional, Regression, and Mobile testing on various modules.

Environment: Agile/SCRUM, Java, Oracle, PL-SQL, JIRA, SpiraTest, REST/SOAP, Salesforce, JSON, Angular, Drupal Splunk, Postman, Jenkins.

Test Lead, Union bank San Diego, CA June 2019 to Jan 2020

Ariba software provides cloud-based procurement, spend management and supply chain services that enable suppliers and buyers to connect and conduct business globally. SAP Ariba technology is designed to help companies negotiate better agreements with Suppliers and provide better visibility and control over spending.

Work Performed:

Lead test team and actively engage in all Agile/Scrum ceremonies.

Collaborate with stakeholders in finalizing requirements.

Determine testing scope and approach, assist team in breaking down areas of testing and splitting work among testers.

Create SQA/UAT Test Plan for major and minor releases for Ariba.

Interact with SAP team to integrate Ariba Guided buy and Spot buy supply chain optimization projects for Union Bank.

Validate Supplier data integration and payments from People soft.

Perform API REST services validation using Postman on Job que, Job status, Delayed jobs and authorization by examine database values and JSON script.

Perform Functional, Non-functional, Regression, and Mobile testing on various modules - Sourcing Management, Contracts Management, Spend Management, Purchase requisition, Purchase order, Invoice and Payment.

Environment: Agile/SCRUM, Java, Oracle, MySQL, JIRA, REST, SAP, Salesforce, JSON, Postman, Peoplesoft, GitHub

Test Lead, Guardant Health (GH), Redwood city/San Diego, CA February 2018 – May 2019

Lab Vantage is the COTS LIMS solution used at GH where it is customized to suit their business needs. There are essentially three main business modules in LIMS, which are in sequential order - Pre-Analytical, Analytical and Post-Analytical.

Work Performed:

Coach and encourage collaborative communication between onsite and offshore project teams.

Determine testing scope and approach; assist team in breaking down areas of testing and logical division of work amongst testers.

Identify and provide context around potential risks, testing assumptions and escalate issues, decision points and propose risk responses to the Sr. QA Manager and Project Manager/Scrum Master.

Follow Client SQA standards and procedures for coordinating defect triage activities.

Create SQA/UAT Test Plan for major and minor releases for EHR/LIMS.

Identifying test scenarios, writing and executing test cases on EHR-Patient Scheduling, workflow and Task management

Adding physicians, accounts, contracts from pharma companies from Salesforce and ensure the data is synced up with the LIMS database after the scheduler runs.

Ensure there is traceability between requirement specifications to written test cases to pass 21 CFR 812 and identify any significant and non-significant risks.

Perform API testing on identity management, authentication, authorization services and tokens on Okta.

Verify the clinical API’s can run successfully using Postman and monitor the response data.

Validate IVD product that is used to collect or examine specimens removed from the human body.

Perform ETL testing- Data correctness, Data completeness, Data integrity and Data count match.

Validate software in terms of installation qualification (IQ), operational qualification (OQ) and performance qualification (PQ) procedures.

Validate the major functionalities such as sample accessioning, data verification, plasma hold, problem cases, sample storage, lab processing, DNA extraction and sequencing QC.

Perform API REST services validation using Postman on Job que, Job status, Delayed jobs and authorization by examine database values and JSON script.

Environment: Agile/SCRUM, Java, Oracle, MySQL, JIRA, REST, Jama, Salesforce, JSON, Postman, LIMS, Chrome Developer tool, Jenkins, Epic, GitHub, Macintosh, Okta, Confluence, Splunk 6.5, Informatica 9

Test Lead, Arthrex Manufacturing Inc, Naples, FL Jan 2017 - Dec 2017

GELS system is comprised of a global end to end labeling solution that will replace existing stand-alone labeling applications, (Loft ware, Label Matrix and Bar Tender). This new enterprise system shall possess functionality to facilitate design input and output for label development as well change control for continuation engineering. The system shall also exhibit the necessary production controls for design transfer and label change implementation.

Work Performed:

Coached 10 testing team members including onsite and offshore and actively engage them in all Agile/Scrum meetings.

Identified and provided context around potential risks, testing assumptions and escalate issues, decision points and propose risk responses to the Sr. Manager of Quality Assurance and Project Manager.

Reviewed requirements testability and traceability with constructing a well written and testable requirement and entering it into HP ALM within a logical folder structure.

Determined testing scope and approach; assist team in breaking down areas of testing and logical division of work amongst testers.

Created SQA/UAT Test Plan for major and minor releases.

Performed Installation, Compatibility, UAT and Load testing on Desktop applications.

Performed SQL database testing to validate data field mapping and database integrity.

Performed detailed testing in Labelling operations on UDI (Pharma/Medical Device) within a manufacturing company, scanners/printers, and GDSN/GS1 standards.

Performed risk assessment around system lifecycle process as per IEC 62304 and ISO 14971.

Ensured there is traceability between requirement specifications to written tests to pass 21 CFR Part 11 and GMP validation criteria.

Validated software in terms of installation qualification (IQ), operational qualification (OQ) and performance qualification (PQ) procedures.

Managed testing coordination across ROBAR Enterprise Label Management Solution from vendor, Innovatum software package for product and package labelling and regulatory data shared and collaborated in SAP; perform testing with X-Ray imaging.

Validated the various functionalities in ERP systems in Life science/Pharma such as Serial and Lot Number Traceability, Electronic Signatures, MS and Streamlines compliance through the document management system.

Produced investigative reports and develop appropriate corrective/preventative (CAPA) action recommendations to measure manufacturing specification and control limits via control charts during clinical trials and control anomalous results in the future commercial products.

Environment: Agile/SCRUM, C#, Oracle EBS, SQL, HP ALM, SOAP, SAP ECC, ERP, Loft ware and Robar, JavaScript, Python, Selenium web driver 2.0

Test Lead, Western Institutional Review Board (WIRB), Seattle, WA Dec 2015 – Dec 2016

WIRB, an authorized Institutional Review Board (IRB), researches and reviews clinical research study submissions from CROs (Clinical Research Organizations). WIRB has doctors, lawyers and research scholars on their review panel. Connexus is the web application thru which various users submit their clinical studies into WIRB.

Work Performed:

Led/mentored a 15-members Agile testing team and reported progress to the Director of Application Development.

Collaborated with users and technical team to understand requirements and changes.

Planned, organized and led the testing kick-off meeting with known scope and assumptions.

Designed test strategy in line with scope and organizational standards.

Developed standards, methods, procedures to determine product quality or release readiness.

Assessed quality risks and contributed to Risk and Change Management processes.

Estimated test effort based on team size, skills, and attitudes, and updated the test schedule.

Developed or updated existing test plans, UAT/beta test scripts, scenarios or procedures, ensuring reproducibility and compliance with standards, business processes and best practices.

Applied requirement specs to testing in order to pass 21 CFR Part 11 and GMP validation criteria.

Worked on Data Migration system in IRB application and create QSR and QSI reports.

Coordinated with multiple testing teams working on various modules thru Oracle EBS - Service Management, CRM and Order Management etc.

Validated software in terms of installation qualification (IQ), operational qualification (OQ) and performance qualification (PQ) procedures.

Developed decommissioning Validation protocols (IQ/OQ), decommissioning reports, and test documents in conjunction with log file and validation packages.

Created validation lifecycle documents for compliance with CFRs and Corporate quality requirements.

Participated in all planned phases of the test cycle including Integration/System Testing, Performance Testing, ETL testing using SSIS (Data extraction and Transformation), Load Testing, web services (SOAP) testing, Regression Testing, User Acceptance Testing etc.

Performed API webservices testing by passing parameters and validating request data, response data with Database.

Performed database-driven testing using Soap UI PRO and validated parameters in the code and DB.

Led the automation team to create the framework using Selenium web driver.

Prepared and published change control and release (code lock) memo, test execution and RTM reports.

Worked with Quality Audit team to identify and investigate into non-conforming findings such as OOS, and OOT through inspections and monitoring of batch sampling metrics.

Environment: Agile/SCRUM, VB.Net, Oracle EBS, Test Track (Sea pine), Crystal Report, SSIS, Soap UI PRO,Vb script, ICH Q 10,Soap UI

Sr. QA Engineer, CareFusion (currently BD), San Diego, CA Jul 2014 – Oct 2015

The Supply Station system provides nursing and healthcare facilities with easy access to needed supplies, reducing documentation error and improving clinician workflow. The Supply Station Project also extended to validating the functionality of the plugins designed and installed via PCI and Axeda to work in conjunction with the RSS (Remote Support Service)/Bomgar and Event Generator utilities for remotely monitoring the status of Supply Products and devices such as Pyxis.

Work Performed:

Actively involved in QA estimation tasks during Sprint Planning meetings.

Identified and evaluated quality risks, devise mitigation strategies, and support Project Managers.

Drafted software V & V techniques, and reviewed test approach around FDA audit regulations.

Prepared and executed the Test Cases for the various case, patient, console and station scenarios as per pre-defined acceptance criteria.

Exposure to ISO 13485, IEC 62304, PMA, PMN (510K) and GAMP 5 quality automated manufacturing and software validation principles around medical devices to satisfy quality and regulatory (FDA) standards.

Good knowledge of statistical analysis and FMEAs and DICOM.

Performed configuration testing on Virtual Machines on PAAS platform (Cloud).

Monitored CPU Memory and Utilization for Performance testing of remotely connected devices.

Troubleshot Hardware and Software customer issues through V & V of OS compatibility, EVG plugins and Utilities configuration and monitored XML log files and device events, alarms and status on RSS.

Performed Automation Testing using existing test scripts using Silk Testing and Selenium web driver.

Performed inventory control and validation on Scrub Station, Cath Rack using RFID (Class II or III) bar code and biometric scanning techniques.

Leveraged prior knowledge of Innovatum's enterprise labeling UDI-barcode Label number (LOT numbers and serial numbers) as per GDSN/GS1 standards in UI and database.

Integrated build versions and performed testing on Scate Board and PCI firmware.

Performed Patch Testing, security testing (authentication authorization, network dependency) and maintained Microsoft Monthly Patch updates across devices running on various Windows OS (Win 2003/2008/XP/7) following work instructions, procedures and protocols.

Strong understanding of network traffic examination tools/utilities and various medical devices.

Performed Hardware configuration and installed the build on Android, iOS platform and done UI and functional testing.

Performed Installation, GUI, UAT, compatibility and Load testing on Desktop applications.

Executed MS-SQL queries against database systems to validate data mapping and posting and transmission of HL-7 messages to support healthcare informatics and reporting systems and processes.

Maintained SharePoint sites to manage test data and regulated documents.

Worked on QSR and QSI Reports also generated DHF files.

Documented, Tracked and Closed out bugs in Microsoft TFS (2010) and Test Manager.

Environment: Waterfall, Agile/SCRUM, Oracle, Visual C++, SQL Anywhere, PCI, Axeda, RSS, Bomgar, XML, Win 2003/2008/XP/7, Microsoft TFS (Team Foundation Server), Test Manager, Master Control, LIMS, Wireshark, Loftware, ROBAR, Oracle Argus 6.0,Vb Script, Python, ServiceNow

QA Lead, Global Furniture, East Brunswick, NJ Jul 2012 – Jul 2014

ERISWARE project was initiated to build a Warehouse Management System (WMS) which is an Intranet based application with the ability to quickly view Information Purchase Orders, Invoice, Sales history, Quotation history and General free text comments about the customer. The client has access to information on customer usage trends for specific products or across all sales to that customer. This will allow the client to make informed decisions on prices for future sales and build stronger relationships with customers.

Work Performed:

Mentored a team size of 10 people at onsite and 15 people at offshore

Actively participated in Sprint Planning meeting and T-shirt sizing.

Strong experience in Dev-Ops processes and practices.

Coordinated with team in understanding and implementing requirement changes in the Test Suite.

Designed the QA/UAT/Beta Test plan, test script and test cases based on the front-end GUI and back-end Database Design Specifications.

Played a role of overall QA COE lead to monitor continuous improvement on Process, tool and team

Peer-reviewed the artifacts with the team and finally reviewed for approval from end-users.

Conducted daily status meetings with team and prepared test execution, bug status and RTM Reports.

Ensured teams maintained the Sprint Velocity and provided inputs into Sprint Review.

Consolidated and reported team status from offshore and onshore to QA Manager.

Involved in functional study of application and Regression, Performance and Integration Testing.

Executed QA test cases and test scripts, recorded test results, and reported any defects.

Strong understanding and exposure and experience in AWS applications.

Performed configuration testing on Ec2 Machines on SAAS platform (Cloud).

Led and performed Salesforce CRM testing around accounts, sales and opportunities, and inbound, internal and outbound modules.

Validated the PO, AP, AR, GL and the procurement module of Oracle E-Business Suite (EBS) R12 Human Capital Management

Validate Order, Customer and payment history micro services

Validated Contract Management, Inventory Management, Invoice processing, Order entry, Order Management, Requisition Management and supplier Management modules on WMS

Validated inbound & outbound flow on Manhattan WMS

Environment: Agile, C#, ASP.NET 3.5, Oracle EBS, AJAX, Manhattan WMS, Crystal Report, PKMS, TFS 2010, HP (ALM), SOAP, SAAS, Linux, Genymotion2.1, Appium, XCode, Java script, Microsoft Dynamics AX 2012 R3,AS 400,Servicenow,Micro services

Test Engineer, Aderant (Rainmaker), Dallas, TX Oct 2010 – Jun 2012

Rainmaker Software, Inc. provides proven, practical and progressive Financial Management including Time and Billing, Practice Management, Mortgage systems, along with Business Intelligence software and SharePoint Portal Integration to mid-to-large sized law firms.

Work Performed:

Involved in preparation of use cases and user story board in agile methodology.

Experienced with BDD and TDD.

Involved in designing of test cases for XLerator and Bill scrubber modules using Microsoft Test Professional 2010 – Test Manager.

Managed team members including mentoring/coaching and task assignment duties.

Involved in Daily Stand-up and Sprint Estimation Planning meetings.

Designed the QA/UAT Test plan, test script and test cases, and peer-reviewed the artifacts with the team and finally reviewed for approval from end-users.

Validated prequalification process for mortgage systems such as credit report, Pay Off Delinquent Accounts and Fico score

Involved in Compatibility and backend testing and conducted UI testing using VSTS.

Tested on General Ledger, AP/AR modules, recorded and played back the scripts using Selenium.

Performed testing on Extended Spread Sheet database (Essbase).

Performed functional testing using coded UI

Performed SQL data base testing comprising of data validity and normalization, extended search to application data using Microsoft FAST and verified the clustered index in the Log file.

Logged/updated bugs in TFS; verified bugs and involved in bug resolution meetings.

Prepared Test execution status, bug status and RTM Reports.

Environment: Agile/SCRUM, ASP.NET, C#, Oracle, MS SQL Server 2005/2008/2010, MS TFS 2010, MS Test Manager, VSTS, Selenium, Coded UI, SharePoint, WCF, Silverlight, Crystal Report, Microsoft FAST ESP,Vb script

Test Engineer, E-verge Informatics, Cochin, India Jul 2007 – Oct 2010

Project 1: The Patient Management System (integrated version of Patient Information System with EMR/EHR)) was intended to remotely communicate with a compatible pulse generator from BSC Cardiac Rhythmic Management (CRM) System and transfer data to a central patient database (HIT EHR).

Environment: Waterfall, Java/J2EE, SQL 2008, JIRA, Oracle

Project 2: Wefundo is a web-based banking and financial mortgage services industry Project which provides users the ability to participate in We fund self-service options and manage their savings, checking and market accounts online. The system consists of three types of users – admin, super user and users, access differentiated by their privileges. The Admin users can manage funds based on a predefined business rule and track user activities.

Environment: Waterfall, Asp.net, SQL, HTML, CSS, Linux, Windows, JIRA, Lawson, SVN, Soap UI Pro, Neo load, VSTS, API, PAM, Oracle, Bash, Empower 5.1

Work Performed (across all above Projects):

Supervised and managed a team of junior QA engineers and reported to higher management.

Exposed to HIPAA Privacy and Security rules and ensured the PHI/PII encryption standards.

Analysed and reviewed the design documents and developed high level QA Test Plan document.

Assisted with the creation and review of test scenarios and test cases.

Involved in functional study of application and involved in Database validation testing, Regression testing, Performance testing and Integration testing.

Involved in testing on various modules such as mortgages and/or financial services.

Created and updated various mortgage services, product modeler using empower systems.

Performed and reported on GUI, Functionality and Security testing (user roles & n/w dependency).

Manage test plan and case management using quality tracking and testing tools such as JIRA & Rally.

Architected and implemented automated testing using visual studio team system.

Executed test cases and reported defects in terms of Major, Minor & Critical in Bug tracker.

Performed testing on Crystal Reports, web services using SOAP and REST services.

Performed API testing on CRM module and ERP based application using Lawson.

Performed functional and UAT testing on ecommerce application.

Performed audit trail and Database testing-data accessibility, integrity and SQL injection testing

Performed testing on Windows and Linux environments.

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