Heather Harborth

(Clover)

**-*** ******* **

Aiea, Hi

adjq7a@r.postjobfree.com

Objective

To explore, attain, and exceed in my skills of the customers experience. Work Experience

Spectrum

October 2020-January 2021

Inbound sales

Received training for the highly competitive role of sales for the role of a customer service sales position. Trying for 12 weeks Efficiently learning the computer skills to work on platforms such as CSG, Gateway and Zendesk along with the Avaya phone system. Ocean Joy Cruises

October 2018 - October 2020

Photograher

Trained in photography the winter of 2019 and began capturing each tours highlights underwater and on the Kai Oli Oli. Educating guests and assisting them with their questions on the island of Oahu and our wildllife while documenting their experience on the water. Maintaining sales, customer service, cleaning and prepping equipment, keeping up with emails are all just a few duties I continue. Manager on duty

Providing a face of contact to our guests as they arrive checking them in, answering their questions and listening to their concerns. Monitoring the tours through the Captain on Duty along with reservations, and tour bus dispatch to forecast any coming challenges facing the days tours. I.e traffic, weather.

Reservations

Booking telephone and internet reservations on FareHarbor and providing information to potential guests and their agents. Maintaining active communication with MOD and Royal Star dispatch along with providing emails to staff regarding the shifts events. Using weather and traffic applications I can monitor any possible delays or unfavorable weather. Deckhand

In charge of the safety, well being, and pleasure of our guests experience. Providing good communication and patience with fellow crew members to work together and run the boat efficiently. I deliver an informative and entertaining safety and snorkel briefing while also encouraging guests to try new things with confidence knowing we will all be watching out for them. The crew and I clean and polish boat daily and offer my assistance with any additional mechanical needs. I have volunteered my time to learn basic lighting and wiring and can trouble shoot electrical issues and install new wires. Trained on proper sanding and painting along with filling any dents or holes. Assisted with working on pipes and repairing leaks. More available upon request

Coral Crater Adventure Park

August 2017 to September 2018

Zip line and aerial adventure guide

Certified and trained by Synergo on rescues, and retrieval’s of participants, inspections of structures physical integrity, equipment and gear.. Along with CPR, first aid and AED certifications Assist, educate and guide participants on park rules, procedures of activities, gear and equipment usage and history of the crater. Lead zip line tours daily at heights up to 75 feet and speeds up to 35 mph, sending and receiving guests and at times acting as photographer for the tours. Control tours on the aerial adventure tower which contain 18 different obstacles on multiple levels suspended in the air between 40 and 50 feet high, the Quick Jump off a 60 foot platform, the King Swing at 40 feet and the tallest rock wall on Oahu. Routinely transport participants from island wide lodging locations to coral crater, and the Ko Olina boat harbor

Other daily duties include taking care of livestock and the facilities they are housed in, cleaning, trash, restocking items. Project duties involve clearing trees, and shrubs, building gardens, creating live action zombie village buildings and props for events, luau’s, project grad, etc. John Paul Mitchell systems

August 2014 to August 2015

Paul Mitchell National Educator

After extensive texting and certifications I traveled to salons throughout central Texas educating stylists and their staff in the latest trends in Paul Mitchell cutting and product knowledge. In charge of setting up lesson plans and home play for salons. The Landmark Salon and Spa - A Paul Mitchell Focus Salon November 2010 to June 2015

Level 4 Stylist/Management

As a level 4 stylist my sales in services and products have consistently increased by maintaining a quality reputation, a ever progressing education and fluent cliental demand. I devote myself in elevating the awareness of John Paul Mitchell Systems with my guests and customize the tools to fully benefit their hair and beauty needs.

In management I extend the value of team building and education in a realistic workplace. Meeting my personal goals along with assisting guidance to the goals of my team, individually and as a whole Achievements - Employee of the year 2011 and 2012, John Paul award 2013, Peace Love and Happiness award 2014

Time Warner Cable

April 2007 to September 2008

Assistant supervisor Addressed escalated calls, authorized discounts or refunds. Did quality control audio reviews and weekly assessments of customer service reps. Assisted my direct supervisor with any and all duties needing to be mitigated. Maintain spreadsheets for management and attended weekly meetings with upper management.

April 2006 to April 2007

Customer service representative

Taking all customer service calls for equipment troubleshooting, new sales, maintaining loyal clients, scheduling installs or service issues, taking complaints and working to resolve any issues. Sambucca Jazz Café

April 2000 to April 2002

Administrative Assistant

Worked along side the GM, accounting and owner organizing important paperwork. Setting up budget forecasts, writing up profits and loss spreadsheets and other management documents. Setting up and doing Pre Interviews for potential employees. Scheduling interviews between GM and Hopefuls. Assisted floor managers with schedules, phone calls, complaints, billing, and scheduling performers.

April 2000 to April 2002

Matre Dame

In charge of all hosts and their duties and taking a personal interest in all guests from learning the regulars names and interests to building new relationships. As lady of the house I worked closely with Dave Foreman our General manager and our owner Kim Forsythe to maintain their vision and expected guest experience. Deescalated conflicts between the team members and or guests. Maintained host schedules.

July 1999 to April 2000

Host

Greeting guests upon arrival and getting them set up with a table to fit the occasion. Sambucca Jazz Café was a 5 star café with live Jazz every night with formal dining. Taking reservations and booking events for lunch and dinner while balancing table assignments. Presenting guests to their tables while handing out formal leather menus individually and setting black cloth napkins along their laps. Escorting diners to the restrooms upon request.

Certification

CPR, first aid, and AED

Food handling

Bar card

Cosmetology

Education

Canyon High School

Class of 1999

*Paul Mitchell the School San Antonio

November 2008-December 2009

Phase 2 - September 2009-December 2009

Activities : Caper 2008, Student Council, Design Team, Green Team More available upon request

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