PROFESSIONAL SUMMARY

SKILLS

Jennifer M. Priester

adjq5o@r.postjobfree.com 630-***-****

*** *** ***** **. *., Oswego, IL 60543

A multi-disciplined and accomplished practitioner of Organizational Development and Talent Management. My 20+ years of experience and expertise is translating business strategies and objectives into cost conscious people driven solutions, using behavioral science practices and processes to measure ROI. Disciplines and Focus Areas

• Change Management and Communications

• Compensation and Benefit Management

• Employee Experience & Engagement

• HR and OD Systems (HRIS, LMS, Business Intelligence Reporting)

• HR Operations and Regulatory Compliance

• Human Capital (Talent Utilization) Analytics & Reporting

• Organizational Effectiveness (Diagnostics & Piaget Approach)

• Development and Learning Solutions

• Talent Recognition and Retention

• Workforce Planning and Talent Succession & Utilization

• Analysis And Reporting • Budget forecasting & preparation Change Management

•

• Consulting Curriculum development &

management

• • Customer & client relations

Data Analytics & Reporting

(Metrics & Visualization)

• Distance learning coordination &

execution

• • Employee Engagement

• Hiring And Developing Instructional design &

development

• Knowledgable in Behavioral

Science Practices & Processes for

Org. Dev, and Talent

•

• Lead Development • Needs Assessments Oral & written communication

•

People & staff development (e.g.,

coaching, mentoring, leading)

• Program & project planning (e.g.,

Career Pathing - Leadership

Track)

• • Safety Policies

• Team Leader Technical Systems: HRIS, LMS,

ATS, Cognos Analytics (BI

Reporting)

• Technical Skills: MS360 Word,

Excel, Access, PowerPoint,

MSFlows, MSApps, SharePoint, +

•

EXPERIENCE

more

Director of Organizational Development and Learning RPX Corp. – San Francisco, CA July 2017 - Current As the Director of Organizational Development and Learning for RPX Corp. in San Francisco, California, I lead several interventions to support the senior leadership team in optimizing productivity and improving the deployment and execution of corporate-driven programs. I partnered with SVP of HR, HR Business Partners, Data Technology & Solutions, Legal, and Brokers & Vendors to deliver value added solutions at the company level. Results Achieved

Lead complete change management processes from analyses/assessments to communication plans to skill building and measurement of programs (e.g., 100% remote workforce movement 0% business interruption during pandemic)

•

Designed and developed a Competency Management System to drive talent-based and compensation decisions while aligning to company growth objectives

•

Developed and delivered New Manager Development Program to upskill and make ready professional new to a supervisory role

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Most recently implemented a new performance management system, employee recognition and feedback program, learning management system, social and distant learning programs and pay for performance philosophy

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Built and implemented online professional development resources for new and existing employees achieving 87% user activation within the first week of launch

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Implement on-line internal training and communication tool that result in reduced travel expenses and increase consistency in corporate communications

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Increased efficiency and reliability of virtual learning programs by incorporating technology such as Articulate 360 and reducing the spend of external resources by $160k

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Directed a team of HR professionals in payroll, benefits, compensation, training, HRIS, regulatory compliance, system implementation, Heavy emphasis on leading the company through rapid HR operation changes and system implementations

•

Executed benefits renewal cost savings: negotiated benefits renewals including credits for 2018-2019 plan years with cost savings across existing lines of coverage and cost savings of $167k while including employee benefit programs, medical, dental, vision, 401(k), FSA, HSA, EAP, COBRA, LTD, STD, Life Insurance

•

Senior Learning Strategist and Instructional Designer The CARA Group, Inc. – Oak Brook, IL April 2015 - July 2017 Learning and Development professional with over 18 years of business experience. Areas of expertise: learning strategy, needs analysis, instructional design, instructor-led training, eLearning design and development, virtual instructor-led training, curriculum design and development, program design and development, project management, resource management, and facilitation.

Results Achieved

Conducted gap needs analysis to examine the current processes and procedures for a client's learning and development operations and training needs

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Assessed L&D team roles and responsibilities, instructional design knowledge and skills, and compared those from high performing talent development teams to determine skill gaps between current proficiency versus required proficiency and performance expectations of instructional design professionals

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Delivered a recommendation for a blended on-demand learning program intended to enhance skills in the areas of dialog discussion, testing, observations, peer practices, and shadow shifts. The recommended course work consisted of eLearnings, study guides, interactive modules, case reviews and video segments

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Senior Learning Program Manager

Deloitte, LLP. – Chicago, IL January 2011 - November 2014 Lead the execution of 16 learning programs and planning efforts for employees from new hire to C-Suite for Deloitte Consulting and Audit Firms.

Role and responsibilities transcended across multiple industries and sectors within Deloitte Consulting to include: Results Achieved

• Consumer & Industrial Products industry and six sectors

• Life Sciences, and Health Care industry, including Life Sciences and Health Plans

• Public Sector State Government

Implemented learning and education programs for the Audit Practice at Deloitte, LLP. Modalities included instructor-led training (ILT), eLearning (Articulate Storyline), and virtual instructor-led training (VILT)

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• Hands-on expertise in delivering over a dozen programs to a population ranging from 500-1400 attendees

• Lead learning support activities and efforts for new CRM system implementation while maintaining $1.2M budget Conducted needs analysis and competency assessment to determine performance needs and proficiency levels for career advancement programs (a.k.a, Milestone Programs) in the Audit Practice

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Responsible for program management to evaluation for six professional development programs with 5,200 employee participants each year

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Partnered with internal and external clients and executive leadership to deliver new and established learning programs/solutions

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Managed and executed deployment and communications in collaboration with client teams in the execution of learning processes

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• Built awareness of learning programs and cultivated an environment that met the needs of the people and programs Acted as a key business partner in working with internal teams to ensure effective and smooth execution of learning events and programs. Monitored and evaluated results and maintained a 4.25 or higher on client survey results from a scale of 5.0.

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Instructional Designer and Developer

Accenture – St. Charles, IL May 2007 - December 2010 Developer for training solutions using tools and techniques according the organization's process, quality, budget, and milestone standards. Primary purpose for developing training assets based on high-level design specifications. Modalities included ILT, VILT, and web-based training (WBT).

Results Achieved

Conducted capability assessments to identify performance and skill gaps, recommended gap closure strategies, and identify processes and assets for gap closure

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Defined integrated curriculum framework that meets business requirements and aligned with training financial guidelines

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Developed basic to advanced understanding about the subject matter through materials provided and independent research

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• Designed and created tool focused, performance enablement deliverables Developed modular content materials and media based on detailed design specifications, using prescribed templates to support overall learning goals and objectives

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Reviewed deliverables for completeness, compliance with standards, and consistency with the detailed design and quality prior to release.

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Corporate Training Specialist

Ingram Micro – Carol Stream, IL January 2000 - May 2005 Company specializes in the design and delivery of customized logistics operations to reduce costs of product, transportation, and warehousing for client companies. Recruited by the senior executive team of this globally recognized technology distributor to provide strategic and tactical organization and leadership training development. Responsibilities included content development and deployment along with managing on-the-job (OJT) performance trainers. Results Achieved

Designed, created, and implemented the following programs: Consistently achieved a rating of 99% in effectiveness of training methods through surveys of employees and educational sponsors' satisfaction

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Achieved goals for employees' completion of self-paced study courses, with 92% of employees finishing all courseware and examinations

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Reduced training and entertainment (T&E) expenses by 25% through web conferencing / training as a cost effective alternative to traditional long-distance student / instructor teaching methods

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• Exploited learning opportunities on the Internet by revising courseware to include web-based activities Applied multimedia authoring and web design tools such as Microsoft SharePoint, PowerPoint, and WebEx to create dynamic training and workshop materials proven through analysis of evaluation of data to increase learning and retention by 63%

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• Performance Based Employee Programs and Incentives

• Quality Control and Inspection Programs

• OSHA Employee Programs

• Leadership Development

• Employee Retention Tactics

• Performance Management Training

EDUCATION

CONTINUING EDUCATION

Degree Name Bachelor of Business Administration (BBA) Field Of Study International Business Judson University Elgin, IL May 2003

SHRM Society for Human Resource Management

ASTD (certified)

CEB now Gartner

Jhana now Franklin Covey

Franklin Covey (certified)

Myers-Briggs

5Dynmaics (certified)

Managing the People Side of Change

Employment Law

Critical Behavioral Interviewing

Negotiation through Behavioral Science

OD Network

Chief Learning Officer Business Intelligence Board Essentials of maintaining and engaged workforce during the pandemic

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