Norah Mutheu Muthami – Page *

N O R A H M U T H E U M U T H A M I

P . O . B o x 1 5 7 5 1 - 0 0 1 0 0 N a i r o b i

E m a i l : n m u t h e 0 1 @ g m a i l . c o m

C e l l p h o n e : 0 7 0 4 4 1 1 8 9 / 0 7 3 1 5 0 2 2 8 1 Marketing and Customer relations executive

Profile

Extensive background in Marketing, Sales and Customer relations, Hands-on executive marketer with extensive experience in interior design, marketing and branding communication programs designed to align corporate goals with stakeholder interests, resulting in long-term stability and growth. An accomplished leader in marketing communications seeking a new career path with a non-profit organization. I am looking for an opportunity where I can use and apply my passion for philanthropy and use my professional experience to drive positive change in my community. I also have a proven history of exceeding goals and achieving high client satisfaction ratings with a passion for innovations. Am also a Hands-on highly organized person, possessing substantial communication skills by managing to handle different clientele and to train people effectively. Able to juggle multiple priorities and meet tight deadlines without compromising quality

EDUCATION & CERTIFICATION.

Cytonne College, 2019, studied Brand and marketing

Kenya Institute of Management, 2016 to present, undertaking a diploma in Marketing

Daystar University, from 2013 - 2016, studied a Bachelor of Science in Mass Communication with a concentration in Public Relations, GPA 3.10/4.0

Nazarene University. 2010 - 2013, pre-university certificate

Makini High School, 2007 - 2010, Kenya certificate of Education attained grade C Skills

Office

Skills:

Office Management

Records Management

Database

Administration

Executive Support

Travel Coordination

Report preparation

and general

correspondence

Marketing

skills:

Self-confident and good oral,

written and interpersonal

communication skill

Digital advertising, Critical

thinking and problem solving

Public speaking.

Strong planning and

organizational skill

Ability to work independently and

as a team player with sociable

character

Commendable leadership and

mentorship skills

Computer

Skills:

MS Word

MS Excel

MS PowerPoint

Windows

Norah Mutheu Muthami – Page 2

EMPLOYMENT RECORDS

2016 – Present, Allure Fashion and Glamour (Self- Employed) Allure fashion and Glamour is a company that deals in fashion design and selling of lady’s elegant wear. I am a creative director and designer who research current fashion trends, forecasting what will be popular with consumers, and take inspiration from the world around us to sell fresh and original designs. This includes deciding on fabrics, colours and patterns with specifications relating to colour, fabric and budget. The mission and vision of the company is to make sure that clientele look elegant in all fashions. We always strive to make our female clients look impeccable and stylish. Duties and responsibilities

Manage marketing, finances and other business activities,

Design and run marketing campaigns for the social media platforms to grow customer base

Take Charge of the daily activities: Making sure that social media outlets are updated, taking orders from clients and ensuring clients get their orders on time

Keep up to date with emerging fashion trends as well as general trends relating to fabrics, colours and shapes

Plan and develop ranges, often based on a theme

liaise closely with sales, buying and production teams on an ongoing basis to ensure items suit the customer, market and price points

Visit trade shows and manufacturers to source, select and buy fabrics, trims, fastenings and embellishments

Negotiate with customers and suppliers

Showcase your designs at fashion and other trade shows

work with models to try out new designs and wear them on the catwalk at fashion shows

Responding to customer queries regarding the fashion items sold via phone, email and social media Notable Achievements

A visionary individual who is always searching for opportunities to interact with clients. This has enabled me to build well fashionable skills to deal with all customers and provide solutions to their issues.

March 2016 – Present (Part- Time), ICC (International Christian Centre), Leadership Volunteer ICC is a huge Church with Five Locations (West, Imara, Kitengela, Kiserian and Woodlands). Our mission is connecting people to God and to each other, challenging believers to Christ-likeness, Changing the World Duties and Responsibilities include: -

A team leader in training small groups on various topics based on the bible

Ushering in brethren and ensuring they settle in well

Good Customer Care: Ensuring I welcome the visitors and follow up with them. Norah Mutheu Muthami – Page 3

Ensuring the activities in Church runs smoothly: Making sure announcements are ready, worship team are organized to lead the service and proper arrangements of seats.

Coaching the youth in the ways of the Lord.

Teaching the Youth the word of the Lord.

Counselling Young People.

Event Planning and creating the church’s event calendar. Major Achievements;

Changing lives

Customer service

Handling office matters

Market survey and supply

Logistical planning in delivering requested finished products. January 2016 – March 2016, KENYA MEDICAL RESEARCH INSTITUTE (KEMRI), PR Intern Kenya Medical Research Institute (KEMRI) is a State Corporation established through the Science and Technology (Amendment) Act of 1979, which has since been amended to Science, Technology and Innovation Act 2013. The 1979 Act established KEMRI as a National body responsible for carrying out health research in Kenya.

Duties and Responsibilities included: -

Organising promotional events such as press conferences, open days, exhibitions, tours and visits.

Deal with enquiries from the public, the press, and related organisations

Write and prepare presentations and press releases on the scientific trails being done in KEMRI

Problem analyst and solution provider.

Handled customer complaint

Developed a feedback or complaint profile for customers.

Provided help and advice to customers.

Typing office memos and official letters

INTERESTS

Travelling

Reading novels

Cooking

Sports

Networking

Cosmetology (beauty)

• REFEREES

Norah Mutheu Muthami – Page 4

Dr. Barbra Nthoki Malinda

Lecturer

Multi Media University

P.O. Box 552**-*****

Tel: +254*********

Email: adjq4g@r.postjobfree.com

Tindi Kevin

Youth Pastor

ICC International Christian Centre - Imara Daima

P.O Box 102**-*****

Cell: +254*********

Email: adjq4g@r.postjobfree.com

Jacinta Kakucha

Student

Daystar University

Cell: +254********* /+254*********

Email: adjq4g@r.postjobfree.com

Norah Mutheu Muthami – Page 5

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