Manager Office

Keverine D. George, MBA, CPM

**** ******** **** ***** ******, GA 30519 340-***-****(C) **********@*****.***

**** ******* **. **. *****, FL 34772

EDUCATION

University of Virgin Islands September 2016

Certified Public Manager (CPM) Program

University of The Virgin Islands CELL January 2009

Medical Coding Certificate Course

University of New Haven West Haven, CT August 2003

Master’s in Business Administration

University of New Haven West Haven, CT May 1999

Bachelor of Science in Business Administration

WORK EXPERIENCE

June 2016 - Government of the Virgin Islands Department of Human Services St. Croix, USVI

Present Training Coordinator – Division of Family Assistance

Create training manuals/presentations for the division’s current programs; Medicaid (Medical Assistance Program MAP), Supplemental Nutrition Assistance Program SNAP, Cash Assistance CASH, Energy Crisis Assistance Program ECAP as well as assisting in the planning and implementation of the expansion of the division of family assistance.

Facilitate the training for new and existing family assistance staff as it relates to the cross training of the division’s programs.

Serve as the site manager during the implementation of the 2017 Disaster SNAP (D-SNAP) Program. Trained and Department of Human Services Staff and Volunteers to determine and Administer D-SNAP Benefits.

Currently serving as the User Acceptance Training (UAT) Manager for the Virgin Islands Benefit Eligibility System (VIBES); managing all system testing to ensure the system is viable prior to implementation.

Editing/Revision the Supplemental Nutrition Assistance Program (SNAP) Policy Manual.

Arranges spaces and equipment for specific training and development events, prepares notices, and maintains records of completed trainings.

Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching etc.

Participates and monitor the delivery of training and development activities by Vendors/contractual parties.

Collaborates with departmental managers to design and implement staff training development programs, and to provide technical assistance as appropriate.

March 2010 - Government of the Virgin Islands Department of Human Services St. Croix, USVI

June 2016 Eligibility Supervisor – Division of Family Assistance

Supervise a staff of Eligibility Specialists and clerical workers in performance of their duties in accordance with federal and local mandates that applies to the Supplemental Nutritional Assistance program (SNAP), Temporary Assistance for Needy Families (TANF), The Energy Crisis Assistance Program (ECAP) and other Cash Assistance Grants.

Oversees and reviews the preparation of time and attendance reports to be submitted to payroll division for payment.

Trains new employees in work and safety procedures and agency policies relative to social services programs such as food stamp, ECAP and cash assistance to ensure that existing policies and procedures are applied correctly.

Plans and conducts personal conferences with Eligibility Specialists and clerical staff to evaluate and address work related issues.

Assists with work flow in time of staff shortage, to ensure that work is being maintained.

Assesses availability of staff, so that work can be delegated equitably.

Selects and reviews monthly and on a random basis, error prone profile cases as part of a corrective action plan to ensure payment accuracy.

Motivates staff to enhance performance and ensures accuracy and efficiency at an acceptable level.

Conducts monthly staff meetings and RAP sessions to provide up-to-date information and policy changes.

September 2014 - Government of the Virgin Islands Department of Human Services St. Croix, USVI

September 2015 Acting Training Coordinator – Division of Family Assistance

Facilitating the training for new and existing family assistance staff as it relates to the cross training of the divisions programs.

Create training manuals/presentations for the divisions current programs; MAP, SNAP, CASH, as well as assisting in the planning and implementation of the expansion of the division of family assistance.

Conducting staff policy training for all phases of expansion for the Medical Assistance Program (MAP).

January 2008 - Cardiovascular Associates of the Virgin Islands, PLLC St. Croix, USVI

January 2010 Office Manager

Analyze and organize office operations and procedures including requisition for supplies, office cash flow, equipment maintenance and other various functions.

Audit the daily closing and prepare weekly deposits.

Select and monitor vendors and service providers to maintain cost effectiveness and quality.

Oversee vendor payments preparing bills for timely payment.

Supervise the work of the office staff monitoring the workload.

Monitor the maintenance of inventory.

Handle incoming and outgoing mail functions.

Maximize office productivity through proficient use of available technology and equipment.

Liaison to expansion of Cardiovascular Associates; assisting with business plan, required licenses and vendor selection.

February 2007 - Tropico Management, LLC St. Croix, USVI

January 2008 Verification and Intake Coordinator

Verified Insurance Coverage for all potential patients ensuring that the expected services are payable upon billing.

Provided daily clearance for all pharmacy orders and adjudicate all POS claims prior to shipping.

Obtained and maintained all necessary insurance authorization needed to service new and current patients.

Verified Insurance Eligibility and monitored Lifetime Maximum monthly for over 100 patients.

Analyzed claim processing activity for patients approaching their Lifetime caps.

Produced bi-weekly report to alert the VP of Benefits Coordination, Director of Patient Service and the Director of Pharmacy of patients in danger of exhausting their insurance coverage.

Collected on Accounts that was uncollectible for over 150 days.

Reviewed and updated The Office of Receivable Management policy and procedures to stay current with industry changes while identifying and correcting inefficiencies in processes.

Assisted with billing of insurance claims when necessary.

March 2005 – Tropico Management, LLC St. Croix, USVI

February 2007 Insurance Collector

Collected on Accounts Receivables in excess of 1 million.

Analyzed all Explanations of Benefits to ensure that the payment/processing of claims are accurate.

Conducted daily collection calls to various payors to initiate claims reprocessing when necessary.

Applied deductible/co-pay to patient’s accounts and generate monthly statements.

Produced weekly Cash Report for distribution to the Chief Financial Office and Senior Accountant.

Verified Insurance Eligibility and Life Time Maximum monthly for over 100 patients.

Assisted with billing of insurance claims when necessary.

September 2004- Azimuth Trust, LLC St. Croix, USVI

December 2004 Analyst

Populated External Funds and other relevant sections of Azimuth Trust’s Customer Relationship Management (CRM) database.

Assured that all information is included in the relevant sections is catalogued and filed appropriately into Azimuth Trust’s Content Management System (CMS).

Leveraged fund intelligence information to leverage all CRM fund data.

Analyzed Bear Stearns Risk Arbitrage Deals and complied monthly report.

June 1999- Bayer Corporation West Haven, CT

August 2004 Sr. Sample Tracking Coordinator

Assisted multiple sale forces sales representatives, via telephone, with balancing issues, document rejections and all other Prescription Drug and Marketing Act (PDMA) compliance issues.

Analyzed and validated reasons for inventory discrepancies and makes all on-line adjustments.

Served as a Sample Tracking Trainer during New Hire/Phase II training classes.

Alerted Sample Tracking Supervisor and Sample Compliance of any suspicious activity that may lead to the uncovering of product diversion, thus ensuring Bayer’s compliance to the Prescription Drug Marketing Act (Federal Law 100-293).

Composed routine correspondence to Bayer Sales Operations Management, Business Area Directors, Division Business Managers, and sales representatives regarding sample inventory issues.

Participated as a member on the cross-functional Sample Guardian Core Team, and the Sample Guardian User Acceptance team.

Wrote test scripts for Sample Guardian system upgrades.

Served as a liaison for Epsilon (third party processing vendor), communicating and resolving operational issues.

Participated on various Employee Involvement Teams (EIT) to document procedures, and to identify and correct inefficiencies in processes.

Promoted from Sample Tracking Coordinator (June 1999 to April 2001) to Senior Sample Tracking Coordinator in May 2001.

HONORS AND INROADS Intern

ACTIVITIES Black Student Union

Caribbean Student Association, Public Relations Officer, 1997-1999

Bayer Employee Extra Step Award/On the Spot Awards

Jerry Milano Teamwork Awards 2001 & 2003

1999 Who’s Who Among College Students Award

Dixwell Community Center, Computer Instructor of 50 kids, 1997-1998

University of New Haven Women’s Tennis Team

Alpha Kappa Alpha Sorority Inc., President of XI Omicron Chapter 1998-1999

Alpha Kappa Alpha Sorority Inc., Financial Secretary of Theta Epsilon Omega Chapter 2000-2001

Alpha Kappa Alpha Sorority Inc., Financial Secretary of Mu Gamma Omega Chapter 2013 - 2016

Business and Professional Women USA, Treasurer 2009

St. John’s Episcopal Church Delegate to Convention 2015 - 2017

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