Community Manager
Resume:
Imani N. Rice
*** ******** *****, **** ****, NJ *7828
C: 201-***-****
adjq3s@r.postjobfree.com
SUMMARY
Current Community Manager of lease-up community with adeptness in administering property management resources to derive revenue growth. Consistent approaches to ensure a high level of occupancy, customer engagement and resident satisfaction. Expert ability to train and develop staff, with an emphasis on workplace environment and a culture that is rooted in customer service. Excellent managerial skills with demonstrated ability to collaborate with peers at all levels and functions, to make timely and effective decisions.
CORE COMPETENCIES
•Dynamic change agent and problem solver, with exemplary interpersonal, oral, and written communication skills
•Excellent people management and leadership skills
•Competencies across multiple disciplines that include, financial resource planning, operational analysis, productions, and processing.
•Proven ability to inspire and influence team members through coaching, mentoring, change management and training.
•Ability to manage projects from inception to completion, within deadlines and cost controls.
WORK EXPERIENCE
Woodmont Properties – Sloatsburg, NY July 2019 – Present (Lease Up New Construction)
Community Manager (July 2020- Present) 384 units
Prepared detailed monthly and weekly reports i.e., Variance, occupancy, expense, delinquency etc.
Retained oversight of vendor contracts and ensured that all jobs specifications were performed and completed within time, budget, and quality standards.
Submission of bids for contracted work to regional team approval.
Coordinating with on-site construction to ensure acceptance of newly constructed buildings as per building delivery schedule.
Created and implement marketing and leasing strategies for newly built community.
Oversaw all aspects of leasing, file audits, employee scheduling and day to day management.
Responsible for setting weekly leasing goals to meet and exceed budgeted occupancy and absorption schedule.
Scheduled and maintained marketing and outreach schedules.
Facilitated weekly team meetings for targeted goals for leasing, collections, and resident issues.
Assisted with legal and rental defaults according to NY law.
Managing operations and maximizing the financial value of the community.
Overseeing, coaching, and mentoring community staff.
Ensuring community meets and/or exceeds leasing, rental rate, occupancy, expense and
collections goals.
Establishing professional relationships with resident and building a true community
within the apartment community.
Ensuring compliance with company policies and procedures, safety protocols, legal
and administrative deadlines.
Routinely evaluate community apartment pricing, additional revenue streams, and market trends to accurately forecast future performance.
Completed lease up and exceeded stabilization goal of 95% occupancy by December 2020.
Assistant Community Manager (July 2019- July 2020)
Assisted in creating and implement marketing and leasing strategies.
Oversaw all aspects of leasing, file audits, employee scheduling and collection.
Oversaw leasing teams weekly leasing goals to ensure that they met and exceed budgeted occupancy as per absorption schedule.
Consistently reviewed marketing and outreach plan and schedules for adjustment due to market changes.
Created and organized monthly resident events.
Planned resident functions to increase retention and resident relationships.
Processed rental payments.
Assisted with legal and rental defaults.
Morgan Properties – Multiple sites, NJ 2015 - 2019
Multi-site Assistant Community Manager – Westfield, Cranford, Morristown, Short Hills& Springfield - 466 units 2017 - 2019
Maintained a delinquency of 98%
Prepared detailed monthly and weekly reports i.e., Variance, occupancy, expense, delinquency etc.
Retained oversight of vendor contracts and ensured that all jobs specifications were performed and completed within time, budget, and quality standards.
Created and implement marketing and leasing strategies.
Oversaw all aspects of leasing, file audits, employee scheduling and collection.
Responsible for setting weekly leasing goals to meet and exceed budgeted occupancy.
Scheduled and maintained marketing and outreach schedules.
Created and organized monthly resident events.
Facilitated weekly meeting with manager for targeted goals for leasing, collections, and resident functions.
Processed rental payments.
Performed move in and move out inspections.
Maintain delinquency within 98%
Assisted with legal and rental defaults.
Online reputation monitor
Outreach to the community
Assisted with legal and rental defaults.
Prepare detailed monthly reports i.e., Variance, occupancy, expense, delinquency etc.
Multi-site Leasing Professional - Westfield & Cranford, NJ – 185 units 2016-2017
Oversaw all aspects of leasing, file audits, employee scheduling and collection.
Scheduled and maintained marketing and outreach schedules.
Created and organized monthly resident events.
Processed rental payments.
Performed move in and move out inspections.
Maintain delinquency within 98%
Processed legal and rental defaults.
Performed income, rental and insurance verification.
Online reputation monitor
Outreach to the community
Multi-site Leasing Professional- Westfield, Cranford, Morristown, Short Hills & Springfield, NJ - 466-units 2016
Performed income, rental and insurance verification.
Online reputation monitor
Outreach to the community
Maintain delinquency within 98%
Processed legal and rental defaults.
Met with prospective residents processed and approved all application.
Processed rental payments.
Created and organized monthly resident events.
Scheduled and maintained marketing and outreach schedules.
Move in and out inspections.
Prospect tours
Multi-site Leasing Professional - New Brunswick & Highland Park, NJ – 259 units 2015-2016
Maintained occupancy of 97%
Performed make ready and move in inspection.
Performed income, rental and insurance verification.
Online reputation monitor
Outreach to the community
Maintain delinquency within 98%
Assisted with legal and rental defaults.
Met with prospective residents processed and approved all application.
Technical Skills:
Proficient in Yardi, Rent Cafe, LRO, CRM, OPs, Perform Yard, Assurant, E-Premium, Real Page, Doormakaba, Door King, Microsoft Excel, Microsoft Word, Outlook, Windows 365, Microsoft Power Point, and SOCI
Education:
Centenary University, Hackettstown NJ August 2016-2019
Major: Accounting
University of Baltimore, Baltimore MD August 2013 -2014
Major: Accounting
Referrals available upon request
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