Social Media Customer Service

MALEIA HARTMAN

616-***-**** ***********@*****.*** https://www.linkedin.com/in/maleia-hartman

OBJECTIVE

Currently seeking a full-time, entry level position in the marketing and communications field.

University of Dayton, Dayton, Ohio Bachelor of Arts in Communications

Major: Communications Concentration: Public Relations Minors: Sustainability and Marketing

●River Stewards Student Organization

●Sustainability Activation Program - Hanley Sustainability Institute

EXPERIENCE

Rudy’s Runway, Flyer Enterprises Director of Marketing April 2020 - present

●Developed and promoted new product line

●Created content and managed social media on platforms: Facebook, Instagram and company website

●Worked on improving buyer experience and product packaging

Crowe LLP UX Intern March 2020 - August 2020

●Scheduled and facilitated client interviews on market research

●Managed project timelines with writers’ team and coordinated with external team’s calendar

●Developed website content for the Crowe webpage

Heritage Coffeehouse, Flyer Enterprises

Director of Marketing April 2019 - April 2020

●Managed social media platforms

●Created material for promotions such as new product offerings and deals

●Communicated with on- and off-campus organizations to main key relationships and organize space for rentals

Sales Associate April 2018 - April 2019

●Task management

●Customer Service

Heart of West Michigan United Way Summer and Events Intern May 2019 - August 2019

●Assisted in the planning and execution of events

●Day-to-day clerical work

Cloth + Cabin LLC

Lifestyler Program Coordinator January 2019 - August 2020

●Created content for social media posting and email marketing

●Key communication with company lifestyler community

Shipping and Merchandising Manager September 2018 - January 2019

●Managed weekly order shipment

●Responsible for warehouse inventory

Balletmore LLC Administrative Manager 2015 - 2016

●Maintained studio database with current email addresses and day-to-day communication with clients via email and in person

●Managed studio schedules: scheduled private sessions for students and studio time for renters

●Assisted with creating year-long calendar, payment contract, and class schedule

●Created and managed website and social media platforms

SKILLS

●Skilled in QuickBooks

●Expertise in promotional and content writing

●Proficient in the Squarespace and WordPress platform, managing website information and building functions such as registration and terms and conditions sheets

●Microsoft applications

●Social media marketing

●Project management

References Available Upon Request

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