Customer Service Front Office
Resume:
Brandi Cassady
Buford, GA ***18
cell: 404-***-****
e-mail: *******@*****.***
SUMMARY
Experienced and accomplished administrative professional with a wide range of office administration, accounting, and team collaboration skills. Proven organizational techniques and excellent communication skills ensure the ability to effectively sell products and increase profitability in an organization.
PROFESSIONAL
HISTORY
Suwanee Animal Hospital
Front Office Administrative Assistant (2020-present)
● Efficiently check patients in and out, resolve any customer billing inquiries, and promptly manage all payment transactions.
● Schedule all surgeries, regular exams, groomings, baths, and boardings.
● Create, organize, label, and file a continuous flow of new patient charts.
● Multitask daily office duties including answering phones, locating patient charts for upcoming appointments, handling prescription refills, and expediting work list messages to the doctors.
● Consistently upsell the Pet Care Plan by presenting clients with the benefits and value of the program.
● Perform nightly closing duties, including cleaning/disinfecting the office, preparing all of the patient charts for the next day, ensuring all prescriptions are filled, and fulfilling accounting duties to balance the cash drawer.
● Maintain the highest level of integrity and demonstrate exceptional customer service skills in all tasks performed.
Peneske Automotive Group
Accounting Clerk (2019-2020)
● Greeted customers/business clients and handled all sales and billing inquiries with expert proficiency.
● Proactively engaged with other dealerships to communicate any best practices and learning opportunities.
● Generated, submitted, and tracked all accounts payable sales and parts invoices to the top area car dealerships and collision centers.
● Monitored, calculated, and applied warranty credits as needed for car sales.
● Utilized accounting skills to record all transactions and executed all associated tasks for bookkeeping purposes.
Bank OZK
Bank Teller/Customer Service Rep (2016-2019)
● Conducted all monetary customer transactions with expert efficiency and accuracy.
● Performed lead teller duties in absence of supervisor, including supervising other tellers and proficiently handling client inquiries, as needed.
● Conducted daily reviews of customers’ mobile and ATM deposit for fraudulent activity and analyzed those reports for documentation.
● Prepared the branch to be audit-ready by examining opening/closing procedures, daily operation logs, and negotiables for necessary recommendations.
● Trained and mentored new tellers/customer service reps on the teller system and (BPM) banker system.
● Upsold financial products to customers to help them meet their investment, budgetary and retirement goals.
Arco Steel Building Systems
Front Desk Receptionist (2016)
● Answered all multi-line phones professionally and expeditiously, transferred calls, and documented all communications, as necessary.
● Generated and submitted all accounts payable invoices and checks to appropriate parties.
● Proactively assembled, tracked, and filed all invoices and checks in an organized capacity.
● Utilized OMS (Operating Management System) to cross-check order information, shipping dates for materials, and pricing for invoices for both internal and external customers.
● Collected all outgoing mail and administered digital stamps for depositing mail into post office drop box. Chico’s Warehouse
Warehouse Distribution Coordinator (2015-2016)
● Supported a team of warehouse personnel by assembling/packaging merchandise, applying shipping labels, and capturing all shipping/receiving transactions in a tracking spreadsheet.
● Facilitated the flow of merchandise in a fast paced, high pressure environment to ensure its availability for shipping, receiving, and returns.
● Coordinated and communicated with the shipping vendors to deliver and pick up merchandise with speed and accuracy.
Buford Family Practice
Front Office Medical Receptionist (2013-2015)
● Greeted customers, checked them in and out, and scheduled follow-up appointments and physicals.
● Recorded digital patient records and accommodated patient needs using the Eclinical 10 software program.
● Daily phone duties included answering multi-line phones, directing calls, and assisting with medication refills for patients.
● Faxed orders/results of MRI, CT Scans, Mammograms, X-Rays to various doctors’ offices and imaging centers.
● Accounts receivable duties included collecting patient copays and processing other fees for labs, x-rays, and medical testing.
EDUCATION, SKILLS & CERTIFICATIONS
● Prattville High School, Diploma, 2000
● Gwinnett Technical College, Medical Receptionist/Front Office Assistant, 2009-2011
● Excellent oral and written communications skills
● Exceptional organization skills
● Time management proficiency and completing tasks
● Typing speed at 65 wpm
● Microsoft Office Suite, OMS (Operating Management System), Eclinical 10 Program, and Aviamark
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