Viraja Koneti

Email: adjq26@r.postjobfree.com • Phone: 425-***-****

A self-directed Technical Writer with over 8+ years of experience in Writing, Editing, and Content Management; Recognized for ability to work effectively to meet project deadlines; Expert in cross-functional communications regarding preparation of Recruitment and Human Resources materials; Offers key achievements and expertise in the development in multiple types technical documentation

• Business Communications

• Compliance Documentation

• Installation Guides

• Proposal Development & Submission

• System Documentation

• User Guides

Test Scripts

Standard Operating Procedures

Service Manuals

TECHNOLOGY SNAPSHOT:

Methodologies: Unified Modelling Language (UML), HTML, SDLC, RUP, RAD, Agile, Waterfall

Utility Tools: MS Word, MS Excel, WordPress, MS Project, MS Visio, Lucid chart, TOAD,

Adobe Captivate Adobe Photoshop, Robohelp, SharePoint

Database: MS-Access, MySQL, SQL Server, Oracle

Operating Systems: Linux, Windows 2000/XP/98/7/10

Applications: RingCentral softphone, inContact, SnagIt, Snipping Tool, Microsoft Office 365, JIRA, GlobalMeet

CRM: Salesforce Administrator

professional experience

TransCore Insight Global LLC

Technical Writer and Subject Matter Expert June 2019 to June 2020

Worked as a Technical Writer / Editor for the development of NCTA BOS (North Carolina Turnpike Authority Back Office System) system; Added content to deliverables, edited and formatted the content, along with any other assigned tasks; Due to multiple accomplishments, selected to learn the telephony solution in order to serve as a system subject matter expert (SME).

Wrote content for Project Deliverable such as Operations Manuals and Telephony User Manuals

Edited (grammar, formatting) on Project Deliverables such as the Design Documents, Interface Control Documents, and Documentation Checklists

Uploaded documents to team SharePoint site

Scheduled and participated in daily stand up meetings and gave daily status updates on documentation deliverables

Telephony Solution SME Responsibilities:

Served as a subject matter expert on the Telephony Solution (RingCentral Phone and inContact)

Wrote test cases for testing Telephony solution

Edited test cases for user acceptance testing

Formatted test scripts for adherence to template

Participated in User Acceptance Testing (UAT) for Telephony Solution

Conducted user testing on the Telephony Solution

Submitted issues and gaps for Telephony Solution to the project team

Interacted with business partners to resolve issues and gaps with the Telephony Solution

Coached and trained team members on using the system

Coached and trained team members on understanding the Call Tree diagram and other telephony solution documentation

Validated requirements mapping between the Requirements Traceability Matrix and design documentation

NCSBE-North Carolina State Board of Elections Beyond Info Solutions

Technical Writer Feb 2018 to Dec 2018

Worked as a Technical Writer for NC State Board of Elections (NCSBE). Supported modernization and replacement of the current Statewide Election Information Management System (SEIMS); Provided documentation for initiatives resulting in leaner elections administration by consolidating the current thirteen separate applications into one core application as a centralized web-based solution using Microsoft 365 CRM on Agile Methodology.

Worked with SME to understand the complete process of the new system

Planned, designed, and documented end user documentation for the user guide, training manual, quick reference guide, and frequently asked questions (FAQs)

Responsible for editing existing documentation to improve style, formatting, and word choice

Extensively used WordPress for the content management of voter registration information

Walgreens Confai Solutions

Technical Writer Jan 2012 to Aug 2016

Worked as a Technical Writer for Walgreens; Assisted in streamlining documentation for the end users utilizing the application; Prepared Policies and Procedures Manual (PPM) and Standard Operating Procedure (SOP) for clearer understanding of organization’s applications.

Interacted with various teams to understand the various products which were part of the application

Authored an entire documentation suite, composing user manuals and configuration guides, for a service-based application

Gained complete knowledge about a product and understanding its scope and application

Edited, updated, reviewed, indexed, formatted, and proofread documents to ensure quality not only in terms of writing standards, but also for technical accuracy, understand ability, and completeness of information

Contributed towards setting up an authoring process for the team

Worked on manuals based on both hardware and software applications, and Readme files using WordPress

career progression

Technical Writer, Washington Dental Services

Responsibilities:

Proofreading, reviewing and editing documents

Writing assignments according to set standards regarding order, clarity, style, and terminology

Recommending revisions or changes on format, content

Reviewing Team’s work with respect to client’s set standards

Preparing Style Sheets for Templates

Technical Writer, Global Group, California

Responsibilities:

Developing, maintaining, and supporting documentation for all in-house applications

Assigning work and monitoring the quality of the deliverables

Planning the information architecture of internal documents and creating SRS, use cases, etc

Editing documents to adhere to the writing standards and guidelines

Technical Writer, AP State Tourism Board

Responsibilities:

Working as a liaison between the End users and Developers

Gathering requirements and working as a consultant for AP State Board of Tourism

Business Development Manager, Magna Infotech Pvt Ltd, Hyderabad Jan 2005 to July 2012

Responsibilities:

Handling Requirements of MNC’s Like Accenture, I-flex Solutions, IGate, KANBAY, Patni Computer System and IBM

Interacting with prospective clients, holding discussions with the project managers, Understanding the specifications in retrospect to candidate’s profile, job description, salary payable, start date and mode of Interview

Maintaining the consultants, interacting with them on regular basis, flashing the requirements to them, analyzing about the requirement and getting the profiles in less turnaround time. Evaluating those profiles, giving early feedbacks

Handling walk-In Interviews individually. Experienced in conducting walk-In interviews even at client’s place

Assisting with E-Recruitment – Working on Online recruitment solution, viz. job sites

Screening the profiles, short-listing them basing on the requirement and the candidates experience, skills and selecting candidates in preliminary HR validation

Checking references regarding about candidates’ experience, role in the previous organization, Interaction and Coordination with Clients & Candidates without delay of work

Sending mails about the Interviews, written tests to candidates by e-mails, tele calls

Negotiating with candidates to accept the offer and join at the earliest date

Co-ordinating with the Clients regarding Contracts, Invoices, Feedback, Interview schedules, Payments, etc. Responsible for collection and payments from clients (Raising Invoice, billing)

Exec-Recruitment Manager, Optimum Solutions Pte Ltd-Singapore March 2003 to Oct 2004

Responsibilities:

Overseeing for IT & Non-IT Recruitments

Handling Accounts of Clients like Oracle, HP, GE as well as Executive Recruitments for Clients like Citi Bank, May Bank, Mearsk Logistics

Performing candidate search management

Playing the role of a Team Member responsible for Entire Placement Cycle

Administrative Officer, YCH Logistics Pte Ltd.-Singapore June 2001 to Feb 2003

Responsibilities:

Maintaining computerized attendance program

Handling Petty Cash, Stock Keeping for Stationery and other materials

Writing and coordinating Business Communications and Business Enquiries

Co-ordinating day to day activities of office staff

Performing overall office management duties

Account Assistant, SkillTech Engineering Pte Ltd-Singapore Jan 2000 to May 2001

Responsibilities:

Maintaining ledger entries for accounts payable and receivables

Performing monthly checking of account books

Obtaining bank statements and preparing bank reconciliations

Entering data for invoices, sales returns etc

Sending reminders to customers whose payments were outstanding

education and training

Master of Business Administration degree with a key concentration in Human Resource and Marketing, Osmania University

Bachelor of Commerce, Osmania University

Diploma in Software Engineering, CBSI

Diploma in Technical Writing and Business Communication, CONFAI Solutions

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